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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,491 Reviews

1,491 Reviews of Folsom Lake Ford - Service Center

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April 18, 2024

Luis does a great job in service. I’ve always had excellent service at Folsom Lake Ford. More

by DAHELLINGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis and service
Apr 24, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 18, 2024

I can always count on Ford to give me excellent service in a timely manner! More

by RYMAC32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Folsom Lake Ford responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Folsom Lake Ford. If there is anything more I can do for you please come back and see us any time! Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 18, 2024

Disappointed in service on my recently bought Ford f250 which is now just under 2 weeks old and only 1100 miles. Experienced check engine light a week after purchase l. Brought it in to be fixed. It was fi More

by NSTREFETHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Peterson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
3.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Folsom Lake Ford responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Folsom Lake Ford. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 17, 2024

Scheduled appt, was taken promptly. Service agent was friendly. Service was completed for a little less than quote. Completed in about an hour More

by olddog718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Folsom Lake Ford responded

Thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 17, 2024

Very nice dealership! Every employee I came into contact with was helpful.the service writer was great and seemed to have both myself and vehicle best interests at heart. More

by padremik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Apr 22, 2024 -

Folsom Lake Ford responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 17, 2024

Great service. Tommy was great to work with. He had me back on the road in just a couple of hours. More

by RYDFREE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Nares
Apr 22, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 17, 2024

Brigitte is wonderful to work with! She has been the best advisor we have had. More

by MORAVITZM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte
Apr 22, 2024 -

Folsom Lake Ford responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Brigitte does for Folsom Lake Ford and our customers. Hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 17, 2024

Worked with James Willis at Quick Lane. Excellent service. The job was done quickly and correctly. More

by pmm97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Apr 22, 2024 -

Folsom Lake Ford responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 16, 2024

My experience with Nick and Lacey has always been top notch.. They both work in the Service Department. More

by JANIE.BUGSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey and Nick
Apr 19, 2024 -

Folsom Lake Ford responded

We appreciate you for letting others know about your experience working with both Nick and Lacey, Janie! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 16, 2024

Friendly and helpful every time. We service all our Ford vehicles with this dealer. Highly recommend. More

by CMLOGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K, Rene
Apr 19, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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