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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,490 Reviews

1,490 Reviews of Folsom Lake Ford - Service Center

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June 08, 2024

I had sidesteps installed on my new Bronco Badlands. Service advisor James Willis was very friendly and helpful. More

by LEEASKIM
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jun 13, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! I am thrilled to hear about your positive experience with James. I appreciate your kind words and look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 08, 2024

Had 40K Service on my '21 Ranger Lariat. Dave Laughlin is my service writer. Does a great job of handling all my requests etc. Dealer's Customer service technology is failing. Went on More

by Bruce
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin
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Jun 13, 2024 -

Folsom Lake Ford responded

Thank you, Bruce, for taking the time to share your positive experience with us at Folsom Lake Ford. We are thrilled to hear that Dave Laughlin provided excellent service during your Ford Ranger Lariat's 40K service. We appreciate your feedback about the online appointment system and will work to improve the customer service technology to ensure a smoother experience for our valued customers like you. We look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 08, 2024

My 2014 Fusion was due for an oil change. They did the Works, washed the car and brought it to my house. That freed up the rest of my day and cleaned the car to boot! Everyone is nice, profes More

by COMMFIXER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Viellue
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Jun 13, 2024 -

Folsom Lake Ford responded

Thank you for the fantastic review! We are thrilled to hear about your positive experience with the oil change service on your 2014 Ford Fusion. It's great to know that our team provided excellent service, including washing your car and delivering it to your house. We truly appreciate your kind words about our staff's professionalism and friendliness. We look forward to serving you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 08, 2024

The staff was helpful, attentive and on point. Even though the car was sold "as is" they fixed an issue that happened after I left the dealership with the car. More

by MUSTANGMAN19642018
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madrid, Nazar
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Jun 13, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us. We are thrilled to hear that our staff at Folsom Lake Ford was helpful, attentive, and on point. It's great to know that we were able to address the issue with your car even after the sale. We look forward to serving you again in the future or feel free to share your experience with others. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 08, 2024

I had a software recall done on my Maverick. I called and was able to get an appointment the same day. The technician came to my house and a half hour later was done. Easiest service I have e More

by MY68DSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us regarding the software recall on your Ford Maverick! We are delighted to hear that getting an appointment on the same day and receiving service at your house made it the easiest service you have ever experienced. We look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 08, 2024

The staff was extremely friendly. My truck was serviced in record time to my satisfaction. More

by MCMIKE1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience at Folsom Lake Ford. We appreciate your feedback and are glad to hear that our staff was friendly and your truck was serviced to your satisfaction in record time. We look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 08, 2024

Great communication, good service but check in process is long and painful. Waiting 30 minutes when having an appt is not acceptable. More

by STWMMW
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 07, 2024

Always have had good customer service and very satisfied with the work done in the service department More

by KRZYNDN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
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Jun 13, 2024 -

Folsom Lake Ford responded

Thank you for your kind words and 5-star review! I am thrilled to hear that you had a positive experience with our service department. At Folsom Lake Ford, I strive to provide excellent customer service and high-quality work. I appreciate your support and look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 07, 2024

Service was great Service was fast Service was easy Will definitely come back again Yolo More

by MOESZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Folsom Lake Ford responded

Thank you for the fantastic review! I look forward to welcoming you back again in the future! Drive safe! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 07, 2024

Great service. Offered valet complimentary pickup and free wash! Thank you for the great service! More

by NINGWU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Folsom Lake Ford responded

Thank you for the fantastic review! I am thrilled to hear that you enjoyed our valet pickup service and complimentary wash. At Folsom Lake Ford, I strive to provide top-notch service to all our customers. I look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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