Folsom Lake Ford - Service Center

My truck service was completed on time and as promised. I especially appreciated the shuttle ride back to the shop! I especially appreciated the shuttle ride back to the shop! More

Very good customer service. They had snacks, coffee and a comfortable sitting area. Quick serve too! They had snacks, coffee and a comfortable sitting area. Quick serve too! More

Short wait time, excellent service, problems fixed. Would recommend for all your service needs. Thank you Would recommend for all your service needs. Thank you More

After having very bad experiences with 2 other local Ford service departments, I was VERY HAPPY with our service on my 2022 F450. The gentlemen that helped me were very nice, and understood my concerns when service departments, I was VERY HAPPY with our service on my 2022 F450. The gentlemen that helped me were very nice, and understood my concerns when it comes to my very expensive truck. More

Ease to work with even got a free ride home left key to other car they checked for me other car they checked for me More

Shady. . I love my F150. I can’t stand how untrustworthy the employees are. I requested my transmission be heavily tested multiple times when having my 5,000 . I love my F150. I can’t stand how untrustworthy the employees are. I requested my transmission be heavily tested multiple times when having my 5,000 mile servicing done and each time it was “fine.” Finally after getting fed up I demanded it be fixed before my warranty expired. I had to fight just to get the problem resolved and still was met with opposition, coverage limits, different answers regarding what is covered and what isn’t, and was made to feel it was somehow my fault that my 2019 F150 WITH 40,000 MILES ON IT, needed a new transmission. Turns out, MY TRANSMISSION WAS SHOT AND NEEDED TO BE REPLACED.. At least they replaced it after months of my wasted time telling them to fix the problem.. Your time as a customer at Ford is not important at all. I would like to say I won’t be returning to Folsom Lake Ford for service, but they have it perfectly set up that they are my only option. Thanks for nothing “Ford Family..” Just a sunny place for shady people.. More

Highly recommended Mr James. An outstanding service he provided every time I bring my vehicle for service at the Folsom location. An outstanding service he provided every time I bring my vehicle for service at the Folsom location. More

The guys I personally dealt with were very professional, friendly and quite frankly, gentlemen! I received excellent service with a smile and even washed my car after the oil change was complete! Superb! Th friendly and quite frankly, gentlemen! I received excellent service with a smile and even washed my car after the oil change was complete! Superb! Thank you! More

I took my truck in for a recall and the service was completed within a few hours as promised. My truck was washed afterwards and waiting for me. Excellent service. Jim Zerkovich did an excellent jo completed within a few hours as promised. My truck was washed afterwards and waiting for me. Excellent service. Jim Zerkovich did an excellent job. More

Luis is always awesome. I have referred multiple folks to him. Well done! Comfortable waiting area also I have referred multiple folks to him. Well done! Comfortable waiting area also More