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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,491 Reviews

1,491 Reviews of Folsom Lake Ford - Service Center

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April 26, 2024

Once again James Willis made my Ford repair service. very pleasant, efficient, and informative. Folsom Lake is fortunate to have him. We have been going to Folsom Lake for 24 years. No one comes close More

by GLENDAKHARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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May 02, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know James went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 26, 2024

They had friendly knowledgable staff, the service was easy, and the customer area was clean More

by B96232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name unknown, female in service center
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May 02, 2024 -

Folsom Lake Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 26, 2024

Maintenance was completed quickly as scheduled and future repairs were discussed, parts ordered and scheduled for the next week. More

by weschroeder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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May 02, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 26, 2024

Was good as expected! Nothing bad to say about Folsom Lake Ford very professional customer service More

by Renato Watanabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! We really appreciate your business, Renato. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 26, 2024

Hard working dealer takes care of there customers would highly recommend to everyone love this place More

by DFALLS35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Folsom Lake Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 26, 2024

Friendly and knowledgeable. Work was done in a timely manner with no issues. thank you! More

by sam neel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy(from Kia)
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May 02, 2024 -

Folsom Lake Ford responded

We appreciate you for letting others know about your experience, Sam! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 26, 2024

Everything was very timely from drop off to pick up, well orchestrated. The service manager did a good job. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Folsom Lake Ford responded

We appreciate your input, Pete. We're glad to hear that you were impressed with the service we offer here at Folsom Lake Ford. If there is anything more we can do for you please come back and see us any time! Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 25, 2024

I came in early without an appointment for a Quick Change on my 2021 F-150, great service as always. Done and out the door in about 1 hour. More

by exsawman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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May 01, 2024 -

Folsom Lake Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 25, 2024

Brought my Ford Escape in for routine maintenance. I can always count on Folsom Lake Ford to let me know what my car needs. Estimated time to completion was 1 1/2 to 2 hrs. My car was ready in less th More

by RitaV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James -service writer
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May 01, 2024 -

Folsom Lake Ford responded

We cannot thank you enough for this glowing review of our service center, Rita! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 25, 2024

Great service, dependable work. Timely, friendly and considerate. Extremly conforable amenities while you wait. I have been a customer for over 20 years. Would not take my Fords More

by EBBIES333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of the staff is top notch
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May 01, 2024 -

Folsom Lake Ford responded

Ebbie, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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