Folsom Lake Hyundai

This is the second time that I bought a car from Folsom Lake. Hyundai and I simply love the dealership, the staff and Sohail who helped me. No pressure sales, very. Professional and courteous. Highly recom Lake. Hyundai and I simply love the dealership, the staff and Sohail who helped me. No pressure sales, very. Professional and courteous. Highly recommend them, Hyundai makes amazing cars, I still have the 2020 Kona I bought here and now the Ioniq 5 which I love😊 Thank you! More

Folsom Lake Hyundai and my Service Advisor, Chase, always treat me right and take care of all of my concerns. treat me right and take care of all of my concerns. More

We appreciate the service. The customer service is great. Chase did a great job and kept us informed. We appreciate the service. Thank you. The customer service is great. Chase did a great job and kept us informed. We appreciate the service. Thank you. More

It was a very pleasant experience. My sales person was extremely nice, knowledgeable and really took my thoughts and needs into consideration. In a scale of one to 10. I would rate hi My sales person was extremely nice, knowledgeable and really took my thoughts and needs into consideration. In a scale of one to 10. I would rate him at 12 thank you. More

Grateful for the great experience and customer service every time. Getting that car wash and text throughout my cars stay letting me know the process is always a plus. every time. Getting that car wash and text throughout my cars stay letting me know the process is always a plus. More

The Service Department personnel all displayed a can-do approach to dealing with customers. A friendly group interested in helping me. approach to dealing with customers. A friendly group interested in helping me. More

Great customer service. They are very professional and helpful. My regular maintenance service was done on time. Keep up the great work! They are very professional and helpful. My regular maintenance service was done on time. Keep up the great work! More

I scheduled a recall inspection appointment and arrived on time. Because it was scheduled in advance and described as a recall inspection, I expected the visit to take approximately one to one and a half h on time. Because it was scheduled in advance and described as a recall inspection, I expected the visit to take approximately one to one and a half hours. The total time spent was about two and a half hours. While present solely for the recall matter, I received a marketing text message within minutes of arrival despite not consenting to sales communications. I understand the need for this, but I was not visiting by choice and did not want sales communications during this inconvenience. Upon leaving, a screw was discovered in my tire and the tire was audibly losing air. There was no tire issue when I arrived. What should have been a brief recall visit ultimately became a 6-hour disruption and a $300 expense. I should note while waiting at the tire shop my tire became flat while waiting my turn, it was quite obvious this screw was picked up at the dealership. This follows a prior oil change appointment that also exceeded the quoted timeframe. Based on these experiences, I will not be returning. This dealership is a part of the NorCal auto group, serving all Hyundai dealerships in the Sacramento area. Would recommend others travel outside the area to seek a dealership not affiliated with this group. The travel time alone to another, like Vacaville, will still be less of a time commitment than my previous experiences. More

the timeliness was great. estimated at 2 hours was 30 minutes less. the staff were friendly and courteous. estimated at 2 hours was 30 minutes less. the staff were friendly and courteous. More