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Folsom Lake Hyundai

Folsom, CA

4.4
721 Reviews
New & Improved! New Management & New Team Members! Our goal at Folsom Lake Hyundai is to exceed your expectations whenever possible. Since our beginning in 2011, hundreds of vehicles have been purchased and found homes with some of the greatest people ever, our customers. Our store is the top ranked Certified Pre-Owned store in the region. Most of our associates have been in the industry for over 10 years. We are proud to have all three Hyundai dealers in the greater Sacramento area ranging from right here in Stockton to Folsom & Roseville. We look forward to continuing to grow to allow us to provide the very best in sales and service. Whether you are an existing customer or just searching for a great deal, Folsom Lake Hyundai wants to be your automobile dealer. We are committed to providing the best possible customer service and treating every customer with the appreciation and respect they deserve. Our goal is to do our best and to be the best for you, our customer. So introduce your family to our family so we can show you why we want to earn your business and how we will earn your trust. Come see what thousands of satisfied customers already know here at Folsom Lake Hyundai. Folsom Lake Hyundai has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. We are California's price leader. We have over 500 cars in inventory on over six acres. The largest selection anywhere in California. We have an award winning management team and Service department. We invite you in to visit our beautiful showroom, meet our friendly staff and take advantage of the lowest price on the hottest car on the market today. Our commitment
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12530 Auto Mall Cir

Folsom, CA

95630

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Showing 721 reviews

April 14, 2024

I went over to Folsom Hyundai for service and Mark was the one who helped me. He was very polite and helpful and answered my questions. I also needed help figuring out some things about my brand new car a More

by Mahdis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Apr 15, 2024 -

Folsom Lake Hyundai responded

We're so glad to know that our team, especially Mark, was able to assist you with your new car and answer all of your questions at Folsom Lake Hyundai. It's great hearing that you always leave us happy!

April 06, 2024

Nic was a great salesman from Start to finish. He even would take time out of his days off and help me a few weeks prior to buying my car. He is probably the only reason why I went back to that de More

by Summer L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas Jonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff "Oz" Oswald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Langston Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Folsom Lake Hyundai responded

Summer, it's great to know that Nic provided such excellent service at Folsom Lake Hyundai. We're glad he was able to assist you even on his days off! Thanks for choosing us and enjoy your new car!

March 31, 2024

Maria is friendly, very helpful, and competent. She helped me getting to the bottom of my concerns More

by Pavlisan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Folsom Lake Hyundai responded

The team at Folsom Lake Hyundai loves seeing great reviews! Thank you!

March 22, 2024

Nic is amazing, and very knowledgeable, this is the best experience buying a new car I have ever had. I am very happy with my new car, I absolutely love it More

by Larosen3084
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas Jonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2024 -

Folsom Lake Hyundai responded

We're delighted to know that you had an amazing car-buying experience with Nic at Folsom Lake Hyundai! Enjoy your new ride and thank you for the kind words.

March 21, 2024

Oz and Nik Jonson very knowledgeable and friendly. Would refer friends to purchase a vehicle from these gentleman. Very personable. More

by Bussmary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicolas Jonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff "Oz" Oswald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Folsom Lake Hyundai responded

We're delighted to know that Oz and Nik provided you with a great experience at Folsom Lake Hyundai. Thanks for your willingness to refer friends - it's the highest compliment!

Mar 22, 2024 -

Bussmary responded

Just love my hyundai Tucson hybrid.

March 20, 2024

Our sales person, Adrian, was very knowledgeable about the car. I really felt like everything was handled expertly. A truly great experience. And I love the car! More

by toddcackler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian
Mar 21, 2024 -

Folsom Lake Hyundai responded

Todd, we're so glad to know you had a great experience with Adrian at Folsom Lake Hyundai! Thanks for choosing us above the rest - enjoy your new car!

March 16, 2024

I was sold a car that started malfunctioning less than 20 hours after leaving the lot. I was told it would be picked up and a loaner delivered, then there was no loaner available and I needed to drop off the More

by Habaragani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff "Oz" Oswald
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Folsom Lake Hyundai responded

Habaragani, I'm sincerely sorry to read about the issues you encountered post-purchase. It's important that our customers feel confident in their vehicles, and we'd like the opportunity to discuss this further to see how we can work toward improving your experience. Please reach out at your earliest convenience - I am here to help. Thank you, Drew Taylor - General Sales Manager - (916) 293-4760

Mar 18, 2024 -

Habaragani responded

This just keeps getting better. The dealership had my certified pre-owned car for 5 weeks. I requested another car as I have no confidence in the one I was sold. I was told about their check list and how the cars are cleared. However they cleared a car that had obvious issues. The general sales manager said no. I’m went to pick up my car Saturday. The paperwork and keys could not be found. Oz in sales called “service” to find out where thy were. After spending about 30 minutes waiting I was told that they didn’t know i was coming. I had spoken with the “service” rep and told him I’m coming tomorrow and he said see you tomorrow and that was it. Oz asked me to bring the car back on Monday, I said that will not work. It’s about an hours drive to the dealership from my job. Oz said they could drop off my car and pick up the loaner, I said fine. Today was get a call from “service” threatening me with a daily usage fee if I don’t bring it back. In addition, he lied to me and said I told you the service hours, he didn’t. Literally this has been the worst car buying experience I have ever had. My brother went to car max bought a truck and discovered an issue. They took it back immediately and let him pick something else off the lot. In addition, they didn’t give him a hard time about his loaner. I sold my car to them and had a good experience, I will be shopping there next time. If the dealership could just have said, we made errors and are sorry how can we make this right, I would feel differently. But each department blames the other as if they are two different companies. They are not, and there is no reason not to have clear policies that are clear to everyone. Do yourself a favor and shop elsewhere and as I have been told by the employees at the dealership- you m just the messenger!

Mar 18, 2024 -

Habaragani responded

Latest: The “service” team called to let me know that the service manager said they are going to charge me a daily fee for the loaner, but they can pick up the loaner but won’t bring my car to me. This arrangement was suggested by a dealership manager, and they are reneging for the second time. Again, Folsom lake Hyundai shows they are providing unbeatable service- unfortunately it’s unbeatably bad.

March 11, 2024

Adrian was very personable and friendly. A very good representative for the team and very informative and knowledgeable More

by karamel.jett1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian in Sales. AJ in financing
Mar 12, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Adrian provided you with a friendly and informative experience at Folsom Lake Hyundai. Thanks for sharing your positive feedback!

March 05, 2024

This review is for our sales associate, Bogar. He was extremely helpful to us in picking the Hyundai that best suited our needs. He has continued to be very helpful with the questions we have; a More

by mahan8749
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff "Oz" Oswald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bogar Mora Torres - Sales Consultant -Excellent
Mar 06, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Bogar was able to assist you in finding the perfect Hyundai for your needs at Folsom Lake Hyundai. It's great hearing how patient and respectful he has been throughout this process, especially as you navigate through our electronic world. We appreciate your kind words!

March 01, 2024

This review is for Maria V. in the service department. I brought my car in for its first oil change & tire rotation. Maria promptly greeted me, registered the car for service & More

by Ab1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria V
Mar 04, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Maria and our service team at Folsom Lake Hyundai were able to provide you with prompt and efficient assistance. It's great knowing the issue was resolved quickly, ensuring your continued trust in us! Thanks for sharing this positive review.

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