Fontana Nissan

Complicated purchase We had a complicated purchase with multiple trades for one new vehicle. They handled the transaction well. My only complaint was how long it took to We had a complicated purchase with multiple trades for one new vehicle. They handled the transaction well. My only complaint was how long it took to complete the paperwork with the F&I person. We were there for around 6 hours from the beginning of the deal to driving off the lot in our van. More

our experience was a good one We had a good experience because Francisco was very friendly and courteous with us. He tried to make us feel welcomed and made sure we were well taken We had a good experience because Francisco was very friendly and courteous with us. He tried to make us feel welcomed and made sure we were well taken care of. More

Refreshing Nice to have a first rate service center so close to home ! The total experience was positive from start to finish. Nissan has great products and wa Nice to have a first rate service center so close to home ! The total experience was positive from start to finish. Nissan has great products and warranties and services then well. More

Fontana Nissan is worth a 2 hour drive I had a xxx service and oil change performed at Fontana Nissan, and I cannot say enough about the quality of service I received. In particular, I had I had a xxx service and oil change performed at Fontana Nissan, and I cannot say enough about the quality of service I received. In particular, I had the opportunity to speak with one of their GT-R master techs (Chris) for quite a while and I was very impressed with his knowledge of the GT-R. Similarly, I spoke with Juan quite a bit and was equally impressed with his knowledge and willingness to help me select the best parts for my GT-R. Finally, thanks to Herman for helping schedule my appointment without much notice and getting my car in/out on time. As I mentioned in the title, I drive almost two hours to go to Fontana Nissan from San Diego despite two local Nissan dealerships, and it's worth every minute of the drive. More

Friendly staff Our sales person Alonso was very courteous and knowledgeable he gave us a tour of the service department even helped us set up our phones on the Bluet Our sales person Alonso was very courteous and knowledgeable he gave us a tour of the service department even helped us set up our phones on the Bluetooth. My only complaint is that I didn't notice there was only one key hole on the doors would have liked to have key holes on both front doors at least. But overall a great experience More

Painless I knew what I wanted so that helped. As soon as I walked over to view NISSAN inventory a salesman came forward and asked if I needed help or if I need I knew what I wanted so that helped. As soon as I walked over to view NISSAN inventory a salesman came forward and asked if I needed help or if I needed time to look , if so he would be standing by waiting to answer any question I may have had. (good I thought, not pushy). Anyway, I told him what I was looking for, he brought out the key, I test drove the car, we went in to the office, I told them I needed an out-the-door quote and the deal was done. Total of two hours! More

Excellent customer service! As always - I get excellent customer service from the moment I drive my car in - to the moment I pick up my keys to leave. I have never dealt with a As always - I get excellent customer service from the moment I drive my car in - to the moment I pick up my keys to leave. I have never dealt with a more pleasant group of people in the Automotive industry! I always recommend this dealership- and have now recently purchased my second car from Fontana Nissan. Great Job Team! More

Best experience at any dealership I've used in my life. Fontana Nissan has gone out of there way several times for my wife and I. When we bought the car from them, they bought us dinner during the last step Fontana Nissan has gone out of there way several times for my wife and I. When we bought the car from them, they bought us dinner during the last steps of the purchase process. Every service, One of the owners checks in with us and is on a first name basis with us. He also gave us his personal cell number if we ever have any issues. Last service we had was a great experience, they even gave us a discount due to circumstances that they could not control. It wasn't their fault but they "stepped up to the plate". More

Hand wash Took the car for the hand wash and I wait 1 hour and 30minutes , when the car was done that I checked it it was worse than what I had taken it for , I Took the car for the hand wash and I wait 1 hour and 30minutes , when the car was done that I checked it it was worse than what I had taken it for , I called the guy named ric witch is so rude and he said I had to wait 15 more minutes but that it would ce out the same !! So why do they give you the checks for free hand wash when you buy a car there... when all they do is xxxxxxxx!! I called the manager and he was surprised that they had washed the car like that !! More

Tough Situation I brought my Pathfinder in for an oil change and to fix the A/C that had just went out. The online appointment system was great and I got rapid and fr I brought my Pathfinder in for an oil change and to fix the A/C that had just went out. The online appointment system was great and I got rapid and friendly service from the beginning. It turned out to be a pretty complicated (and expensive) job with the service department holding onto my vehicle for about a week. My only complaint was that after the initial exceptional service I received it seemed as if I dropped off their radar and I was forgotten about as for several days they it seemed I had to chase them down to find out my car needed to be kept "one more day". After a couple days of this I was a little angry and expressed my frustration to Anthony and Ric and from that point on their service level rose once again to exceptional. I would have rated them higher overall except for that brief gap of service in the middle. The job was difficult but they got it done and took good care of me in regards to a rental vehicle. The service team was extremely friendly and went out of their way to make what was otherwise a horrible situation tolerable. More