Ford Country

I have never been treated so nicely when buying a vehicle. We came to Ford Country because we were looking for a specific used truck and found it on line here. In the past we have bought multiple vehicles fro We came to Ford Country because we were looking for a specific used truck and found it on line here. In the past we have bought multiple vehicles from friendly ford and have gone there for service. We will not be going back, we will be loyal to Ford Country. Carlos was a great salesman. I felt like he had my best interest in mind and he took good care of me. He listened to what I said and showed me respect. I never felt I was being treated differently because I am a woman, or because I am a gay woman. The whole process was better than any of my other vehicle buying experiences. I would also like to say thank you for the extra discount given to military and public servants. More

Excellent Employees at Ford Country in Henderson, NV We found the most incredible team at Ford Country in Henderson. James Hoffman, our sales person, answered all our questions, assisted us in the most c We found the most incredible team at Ford Country in Henderson. James Hoffman, our sales person, answered all our questions, assisted us in the most courteous and thoughtful way. Always asking what else do we need and even follow up calls days after we brought home our Explorer. He discussed in details all our options until we picked what we really liked. What an outstanding and excellent service! Kelly Henderson at Finance is another excellent employee, making us feel at home and processed the paper works so smoothly and even offered to help us register the car on line. We will definitely recommend them and this dealership to friends and family. Truly a five star!!! Ed and Lisa More

Heartwarming I had the best experience I could possibly imagine going into a car dealership as a first time buyer. The staff and entire team helped me not only und I had the best experience I could possibly imagine going into a car dealership as a first time buyer. The staff and entire team helped me not only understand the process, but find the right car for me, and made me feel confident and comfortable in making a decision to get a brand new car. Carlos was patient and kind from the start before even meeting him. I also cannot express how grateful I am of the entire staff who was honest, upfront, and beyond helpful and worked hard to get the car I imagined. They made me feel like family the way they take care of their customers. I highly recommend them to not only my family and friends but anyone who is in the market for a car. More

Great Experience! Probably the best vehicle buying experience I've ever had. Raul was awesome. He took the time to make sure I purchased the exact vehicle that I wanted Probably the best vehicle buying experience I've ever had. Raul was awesome. He took the time to make sure I purchased the exact vehicle that I wanted. I felt zero pressure and felt very comfortable through the entire process. Kelly kept us laughing through the paper signing process, but was very professional and efficient. She made the worst part of purchasing a vehicle ( signing all of the paperwork) fast and fun. Raul was there at every stage of the process, making sure we were being well taken care of and happy. The only thing that I would say needs improvement is the detail department. our brand new vehicle came out with water spots, etc. No big deal, but a slight disappointment in an, otherwise, awesome experience. More

Raul was great Raul Valles was an excellent and experienced sales person who made my truck purchase hassle free and enjoyable. He went above an beyond by assisting m Raul Valles was an excellent and experienced sales person who made my truck purchase hassle free and enjoyable. He went above an beyond by assisting me picking up my trade in vehicle. More

Excellent customer service second to none This is the second vehicle I have purchased from Ford Country . I am so very pleased to share my feelings regarding the family of employees I have ha This is the second vehicle I have purchased from Ford Country . I am so very pleased to share my feelings regarding the family of employees I have had the true pleasure to work with. It was just over a year ago when my wife and I entered the dealership with less than perfect credit. Several hospital stays led to challenges affecting our credit score. On a recent visit to one of our favorite diners (Mustang Sally's located on the property) we looked at the Ford Escape and found it much better suited our needs as I am handicapped. Our team of professionals went to work on our behalf resulting in our purchase of a brand new Escape !! Our team: Dan Jones, Chad Wellborn, Sam Margolis and Kevin Vanetta. Ford Country is a FAMILY owned and operated dealership and their approach is driven by Customer First attitude. Through any purchase they make you feel like you are a member of their family! I highly recommend Ford Country to anyone contemplating the purchase of a vehicle new or used. Al Edwards More

Excellent service! I recently leased a 2016 ford Mustang from ford country and had a great experience! I had previously bought a car from Kevin V., so I made sure to go I recently leased a 2016 ford Mustang from ford country and had a great experience! I had previously bought a car from Kevin V., so I made sure to go through him again! He helped me get the car I wanted for a great price! I would definitely recommend going to ford country and speakin to Kevin. More

Kevin Vanetta Retains Loyal Customer Kevin Vanetta made things right after I had a very negative experience with Ford's Service Department. I went to him after the service manager showed Kevin Vanetta made things right after I had a very negative experience with Ford's Service Department. I went to him after the service manager showed absolutely NO regard for four issues I had with my service. Where the service manager's attitude was one of, "I do not care what your problems were, and I am unwilling to help you," Kevin's attitude was the opposite, he listened to me with care, and he intervened to make sure I walked away satisfied and would be a return customer. Thanks to Kevin, I will return to Ford Country. I would return to the sales department (where we purchased our Fusion 7 or 8 years ago), and I would return to Quick Care, where my husband has always had wonderful service; however, I personally will not return to the service department. No paying customer should ever have to fight to be heard. More

Easiest car buying experience I've ever had!!! Carlos made the whole process as easy and straight forward as possible. Would definitely recommend this dealership. All staff was very courteous and h Carlos made the whole process as easy and straight forward as possible. Would definitely recommend this dealership. All staff was very courteous and helpful literal as soon as we pulled up to the dealership. More

Amazing Team I got a Fusion 2016 and I LOVE IT. I recommend 100% Ford Country in Henderson because they have the most amazing Staff. They are very honest and frien I got a Fusion 2016 and I LOVE IT. I recommend 100% Ford Country in Henderson because they have the most amazing Staff. They are very honest and friendly, they really help me to get the car I needed. If you want an excellent customer service, THIS IS THE PLACE. Thank you Kevin Vanetta for all your help and attentions with me and my family, we appreciate it. Thank you Carlos Escamilla for assisting us to get the car and explained us all the function ability of the car. More