Ford Country

Great Experience! Probably the best vehicle buying experience I've ever had. Raul was awesome. He took the time to make sure I purchased the exact vehicle that I wanted Probably the best vehicle buying experience I've ever had. Raul was awesome. He took the time to make sure I purchased the exact vehicle that I wanted. I felt zero pressure and felt very comfortable through the entire process. Kelly kept us laughing through the paper signing process, but was very professional and efficient. She made the worst part of purchasing a vehicle ( signing all of the paperwork) fast and fun. Raul was there at every stage of the process, making sure we were being well taken care of and happy. The only thing that I would say needs improvement is the detail department. our brand new vehicle came out with water spots, etc. No big deal, but a slight disappointment in an, otherwise, awesome experience. More

Raul was great Raul Valles was an excellent and experienced sales person who made my truck purchase hassle free and enjoyable. He went above an beyond by assisting m Raul Valles was an excellent and experienced sales person who made my truck purchase hassle free and enjoyable. He went above an beyond by assisting me picking up my trade in vehicle. More

Excellent customer service second to none This is the second vehicle I have purchased from Ford Country . I am so very pleased to share my feelings regarding the family of employees I have ha This is the second vehicle I have purchased from Ford Country . I am so very pleased to share my feelings regarding the family of employees I have had the true pleasure to work with. It was just over a year ago when my wife and I entered the dealership with less than perfect credit. Several hospital stays led to challenges affecting our credit score. On a recent visit to one of our favorite diners (Mustang Sally's located on the property) we looked at the Ford Escape and found it much better suited our needs as I am handicapped. Our team of professionals went to work on our behalf resulting in our purchase of a brand new Escape !! Our team: Dan Jones, Chad Wellborn, Sam Margolis and Kevin Vanetta. Ford Country is a FAMILY owned and operated dealership and their approach is driven by Customer First attitude. Through any purchase they make you feel like you are a member of their family! I highly recommend Ford Country to anyone contemplating the purchase of a vehicle new or used. Al Edwards More

Excellent service! I recently leased a 2016 ford Mustang from ford country and had a great experience! I had previously bought a car from Kevin V., so I made sure to go I recently leased a 2016 ford Mustang from ford country and had a great experience! I had previously bought a car from Kevin V., so I made sure to go through him again! He helped me get the car I wanted for a great price! I would definitely recommend going to ford country and speakin to Kevin. More

Kevin Vanetta Retains Loyal Customer Kevin Vanetta made things right after I had a very negative experience with Ford's Service Department. I went to him after the service manager showed Kevin Vanetta made things right after I had a very negative experience with Ford's Service Department. I went to him after the service manager showed absolutely NO regard for four issues I had with my service. Where the service manager's attitude was one of, "I do not care what your problems were, and I am unwilling to help you," Kevin's attitude was the opposite, he listened to me with care, and he intervened to make sure I walked away satisfied and would be a return customer. Thanks to Kevin, I will return to Ford Country. I would return to the sales department (where we purchased our Fusion 7 or 8 years ago), and I would return to Quick Care, where my husband has always had wonderful service; however, I personally will not return to the service department. No paying customer should ever have to fight to be heard. More

Easiest car buying experience I've ever had!!! Carlos made the whole process as easy and straight forward as possible. Would definitely recommend this dealership. All staff was very courteous and h Carlos made the whole process as easy and straight forward as possible. Would definitely recommend this dealership. All staff was very courteous and helpful literal as soon as we pulled up to the dealership. More

Amazing Team I got a Fusion 2016 and I LOVE IT. I recommend 100% Ford Country in Henderson because they have the most amazing Staff. They are very honest and frien I got a Fusion 2016 and I LOVE IT. I recommend 100% Ford Country in Henderson because they have the most amazing Staff. They are very honest and friendly, they really help me to get the car I needed. If you want an excellent customer service, THIS IS THE PLACE. Thank you Kevin Vanetta for all your help and attentions with me and my family, we appreciate it. Thank you Carlos Escamilla for assisting us to get the car and explained us all the function ability of the car. More

Extremely satisfied with the knowledge and friendliness of the individuals we dealt with at ford country. They worked with us to accommodate our financial needs/payment with the knowledge and friendliness of the individuals we dealt with at ford country. They worked with us to accommodate our financial needs/payments in purchasing a new vehicle. They also went above and beyond in fixing a scratch on the new car, which we greatly appreciated. We will definitely recommend this dealership and encourage our friends to deal with the sales people who helped us . More

Treated us like family When the 'games' began on a deal for a new F350 fully loaded 2016 truck, my husband asked for our truck keys back and I went outside leaving the sales When the 'games' began on a deal for a new F350 fully loaded 2016 truck, my husband asked for our truck keys back and I went outside leaving the salesman, Andy, asking what they could do to make a deal. We are grown adults who have purchased lots of vehicles and we are older than Andy and did not want to play games - we just wanted Ford's bottom line, honest deal. When my husband did not immediately come outside I went back in and saw him standing at the counter talking with Andy and now Kevin, the sales manager. They were trying to get my husband into an F250 that would fit the terms acceptable to my husband. Kevin, like Andy, was very nice and included me in the discussion telling me what they were trying to do but it turned out the F250s were nearly the same price as the F350s. I mentioned to my husband that he needed to get the one he wanted since it was the last vehicle he was ever going to get (the reason why we went there). When Kevin heard that he went to work again and made the F350 that my husband originally wanted happen. He really stretched things on his end to make the deal work and to make sure we were happy. We have been back twice since purchasing the vehicle and both he and Andy have just been over the top kind to us making us feel like part of the family. I wholeheartedly recommend them to anyone who asks and I hope to purchase my 'last vehicle' there next year. Thank you Kevin and Andy for not letting us walk away so easily, and for helping to get my husband into the truck he has always wanted and deserves after years of hard work! P.S. Scott in Finance made the dreaded paperwork super EASY, SIMPLE and FAST! More

Turned away I went online to request service and a number text me back stating there was no appointment needed and that they closed at 7pm Monday thru Friday. I w I went online to request service and a number text me back stating there was no appointment needed and that they closed at 7pm Monday thru Friday. I went and after work drove from across town because it was after 5 and I thought i would have time to get my car service,according to the text. Boy was I wrong, not only when I get there at 5:20pm I was told they can not see me because they stop taking cars at 4pm. Now I'm confused because the text said they closed at 7pm. So I was direct to the manager on duty. He then informed me "we do not have a text system and I'm not sure who text me". He also told me they closed at 6pm and that they can stop taking cars at any point and the day. He was adamant that they didn't have a text system so I spent another 15 minutes proving to him they had a text system. This was the worst experience at a dealership ever. I always here people state don't take your car to a dealership. This is my 1st ford and I was kinda excited on taking my car to the dealership to get service. After this experience maybe I'll try better luck at Ford in Las Vegas because Ford in Henderson really let me down. More