Ford Country

service dept On Tuesday 7-7-15 I took my ford edge in for 70,000 mile check and was told I needed new rear brakes and that I would need to make an appointment for On Tuesday 7-7-15 I took my ford edge in for 70,000 mile check and was told I needed new rear brakes and that I would need to make an appointment for service. I made the appointment for Friday 7-10-15 @ 7:30am and showed up at 7:15am and was told that the work would take 2 to 4 hrs to complete. I told the service rep (Art) that I would be waiting for my car. After 4 hrs I asked another service rep (didn't get the name) what the status of my car was. She made a call and told me that they where going to start working on it at that time, 4 hrs later. Can anyone tell me what the xxxx the appointment time was for??? After only 1 1/2 hrs more my car was done. Completely unacceptable. Needless to say this was my last trip to this dealer. There are more that would like my business. More

Excellent Experience and Service Salesman Kurt was very helpful, personable and a great listener-- he heard what we needed and worked to achieve it. He guided us through the process Salesman Kurt was very helpful, personable and a great listener-- he heard what we needed and worked to achieve it. He guided us through the process well and provided a terrific sales experience; we would definitely refer folks to him. Manager Kevin, too, could read the situation and did what it took to make the deal work--a closer(!) Lady who processed the paperwork was helpful and personable as well. We left very satisfied with the whole experience. PS The Diner is cool :) More

Pleasant people. cooperative on the deal. stayed late to help finish up our deal. received emails and call backs in a timely manner and did not have to wait cooperative on the deal. stayed late to help finish up our deal. received emails and call backs in a timely manner and did not have to wait More

Amazeing my experience at ford country was the best from the moment I walked in the door, even with my current credit situation the team at ford country made t my experience at ford country was the best from the moment I walked in the door, even with my current credit situation the team at ford country made things happen More

I was real happy with my salesperson JOSE CHAVEZ I must say the Ford Country Team are very professional and helpful, They work with me in a way I feel happy buying my new Convertible and we were so h I must say the Ford Country Team are very professional and helpful, They work with me in a way I feel happy buying my new Convertible and we were so happy with our salesperson JOSE CHAVEZ that we purchase 2 Mustangs with him within a week. I definitely would recommend Ford Country to my family and friends. More

Awesome dealership, no sleazy tactics! Over the past year I have purchased two trucks and a car from Ford Country and with every purchase I was made to feel like a VIP. Our salesman, Eric G Over the past year I have purchased two trucks and a car from Ford Country and with every purchase I was made to feel like a VIP. Our salesman, Eric Grant, was very professional and handled every request we had with speed and a sense of importance as if he were working a deal for a family member. The sales team never pressured us with a stripped down vehicle, high payments, high interest loans or any type of deal we didn't want. With each deal we told them what we wanted and on two of the three deals they actually had to get our vehicles from other lots just to ensure we got everything we asked for. I have purchased vehicles from numerous other dealers in the valley and have never received the customer service I have gotten from Ford Country. No back and fourth, no games just great service. These guys value their customers. More

My new 2015 F 150 From the very beginning when I ordered my Truck the dealership was super in the way I was greeted and treated. Carlos Escarmilla Jr. took over caring From the very beginning when I ordered my Truck the dealership was super in the way I was greeted and treated. Carlos Escarmilla Jr. took over caring for me during the time frame the truck was being built to my specs. He was fantastic in the very professional way he handled everything. I did not feel that I was being handled by a "Car Salesman" but someone that sincerely cared about me and my needs. This young man is a great asset to your company. I have already spoken about him to a friend as a reference so that my friend can experience his service. Thank you. Kevin Vanetta, who is over Carlos Escamilla Jr., was a very personal and professional manager. He also exhibited very fine traits and added to a very pleasant experience. Sam Margolis made the signing a fine experience as well. I will definitely stay with Ford Country for all my future needs. More

a very good dealership We purchased our F150 ford truck at Ford Country 3 years ago and we really like it and so do the dogs that we take with us on trips. We purchased our F150 ford truck at Ford Country 3 years ago and we really like it and so do the dogs that we take with us on trips. More

New Vehicle Purchase This is the third new vehicle I've purchased from Tom Craddock at Ford Country in the past three years. Tom is very knowledgeable and takes the time t This is the third new vehicle I've purchased from Tom Craddock at Ford Country in the past three years. Tom is very knowledgeable and takes the time to explain all features and options about the vehicle I'm interested in. Tom then will give you the best pricing available and leave it to you to decide. Never any pressure! You are introduced to the service and parts managers and staff. The staff at Ford Country are a REAL pleasure to deal with! More

Why I buy at Ford Country? The People. Of all the dealerships I've been to in Las Vegas,or other cities. I was treated very well. I worked with Roy and Brett. Roy actually l The People. Of all the dealerships I've been to in Las Vegas,or other cities. I was treated very well. I worked with Roy and Brett. Roy actually listened and cared about what I wanted, they were sensitive to my budget and worked with me to get me the Fusion I fell in love with and a payment I could afford. I am so happy I stopped there. Service dept is great. They always take good care of me. I highly recommend this dealership. More