Ford Country

Exceptional internet service Rebecca did a great job making sure that all of my questions were answered in a timely fashion and she was diligent about following up with me. I felt Rebecca did a great job making sure that all of my questions were answered in a timely fashion and she was diligent about following up with me. I felt the dealership had a good mix of certified pre-owned inventory to choose from with competitive pricing. I ultimately purchased a vehicle from a different dealership as I was searching for certain options and had a particular color preference. When it comes time to purchase again, I will definitely contact Ford Country. More

Great customer service For me the customer service was great everyone was very helpful and made a good deal on my f 150 .Kevin was great to work with made the process go smo For me the customer service was great everyone was very helpful and made a good deal on my f 150 .Kevin was great to work with made the process go smooth happy with the experience. More

Great 1st time experience I had a amazing first time experience , I was helped by Rebecca real cool down to earth person she was easy to talk too , she went above and beyond fo I had a amazing first time experience , I was helped by Rebecca real cool down to earth person she was easy to talk too , she went above and beyond for our family knowing it was our first car she made everything real easy for us to understand , as well as Kelly she helped break down all the financial side of things with diagrams and explained everything real thorough even helped me out by giving me other insurance companies I can get quotes from to see what worked best for me , and i cant for get about Sean super helpful nice , approachable and informative and most importantly a Steelers fan lol overall i had a great time and experience at Ford country , I will get my next car form here as well ! More

The best prices with the biggest variety of trucks Steve Hernandez found the exact truck I was looking for and gave me the best price around. He was able to put our deal together and not spend the whol Steve Hernandez found the exact truck I was looking for and gave me the best price around. He was able to put our deal together and not spend the whole day doing it. These guys made sure to take care of me even long after the sale was done. The sales manager Dan was also very efficient. He was reasonable and was able to also negotiate a great deal. More

Did not complete work promised satisfactorily On 19 June 2019 I brought my 2018 Fusion to the service dept for replacement of the front wheel well splash guard. The estimate for the work was $500. On 19 June 2019 I brought my 2018 Fusion to the service dept for replacement of the front wheel well splash guard. The estimate for the work was $500. After waiting 2 hrs I was pleasantly surprised to discover that the cost would be only $286.10. After a few days of driving, I noticed that the splash guard they had replaced had fallen off. We brought the car back to Austin at Ford Country and left it there from 12 July to 15 July so they could fully evaluate the problem. When we picked up the car we were told that they could not fix the problem and recommended that we take the car to a body shop for an estimate. Since it was obvious to them that they did not have the expertise to repair this type of problem in the first place, I asked for a refund of the money I had paid to have the problem fixed. They refused. I guess Ford Country does not stand behind its work and is only interested in taking your money. I will be writing to Ford Motor Co in Michigan to inform them about the devious and unprofessional activities of this dealership. We have 3 new Ford automobiles in our family and have always been a "Ford Family". We will continue to purchase Fords, but definitely not from Ford Country. More

Purchasing New 2020 Explorer ST from Country Ford I received Excellent service from Kevin Schwan in my purchasing of a 2020 Explorer ST. Kevin spent a lot of time in locating this car from another loc I received Excellent service from Kevin Schwan in my purchasing of a 2020 Explorer ST. Kevin spent a lot of time in locating this car from another local Ford dealer which had the color an options on it that wanted. Everyone at Ford Country were very pleasant during the purchase and training with this new 2020 Explorer. I would highly recommend this Ford dealership and Kevin my salesperson there. More

Smooth and communicative. Keven Schwan went above and beyond to make a difficult time for me very easy. His informative knowledge of the vehicle and the process made the purcha Keven Schwan went above and beyond to make a difficult time for me very easy. His informative knowledge of the vehicle and the process made the purchase an enjoyable process. I highly recommend his professional assistance More

Quick and simple I had the sales representative named Kevin Schwan. He was upfront, no non-sense. Was able to come in, get a test drive, negotiate a price and come in I had the sales representative named Kevin Schwan. He was upfront, no non-sense. Was able to come in, get a test drive, negotiate a price and come in the next day ready to buy. Truck I bought was in great shape, runs smooth and perfect. The payment process was also fairly quick. After the preapproval specifics were figured out (takes about 30min - 1 hour) not too bad, I was taken to the back to talk about warranties with a wonderful woman named Kelly who I guarantee will give you all options of a warranty and will try to get the best warranty plan available to your specific situation. This was my first time buying a vehicle on my own and it was a very friendly, quick and upfront experience and I highly recommend this dealership. More

Was a amazing car buying experience My salesman Marvin Gomez was very helpful. He answered all my questions and concerns and help me get the car I wanted. Everyone was very friendly as w My salesman Marvin Gomez was very helpful. He answered all my questions and concerns and help me get the car I wanted. Everyone was very friendly as well, it was a hot day so I had at least 5 people ask me if I need or wanted more water . I thought that was very considerate. Tonia the receptionist was so sweet with a amazing attitude. Ryan in finance was also very nice an helpful and explained everything to me in detail. More

buying a mustang gt great people, got the price as quoted, frank was on the ball to help us , Kelly was very professional, all in all a great buying experience,,,,, great people, got the price as quoted, frank was on the ball to help us , Kelly was very professional, all in all a great buying experience,,,,, More