Ford Country

I rarely leave negative reviews, but my experience with this Ford dealership was so unacceptable that I feel compelled to share it. I took a full day off work specifically to have the open recalls on my this Ford dealership was so unacceptable that I feel compelled to share it. I took a full day off work specifically to have the open recalls on my vehicle repaired. Scheduling the appointment was frustrating from the start. It took more than 25 minutes just to make the appointment, and the representative who assisted me was unprofessional and failed to communicate important information about the appointment. When I arrived at the dealership, the first service advisor I approached completely ignored me while sitting on his phone. I was eventually acknowledged by other advisors who were already assisting customers. That alone was a poor first impression and set the tone for the rest of my visit. I was then informed that because my appointment was scheduled after 11:00 a.m., I would have to leave my vehicle, and there was no guarantee it would even be ready the same day. I was told I might not get it back until tomorrow. At absolutely no point during the scheduling process was I informed of this. Had I known, I would never have scheduled that appointment or taken a day off from work. What makes this even more unacceptable is that these are manufacturer recall repairs—something that is not my fault. Instead of making the process convenient for customers, this dealership expects customers to absorb the inconvenience caused by its own lack of communication and poor scheduling practices. After leaving, I called the dealership and asked to speak with a Service Manager to address my concerns. Instead of allowing me to speak with management, I was effectively gatekept from doing so. No effort was made to connect me with a manager or provide any meaningful resolution. That only reinforced my impression that accountability and customer satisfaction are simply not priorities at this dealership. I scheduled this appointment a full week in advance. There was more than enough time for someone to contact me and explain their policy before I rearranged my work schedule. Failing to communicate something this significant is inexcusable. The entire experience was a complete waste of my time. From the unprofessional scheduling process, to being ignored upon arrival, to the lack of communication, and finally being prevented from speaking with a manager, every step of this experience demonstrated a complete disregard for the customer. I canceled the appointment and immediately scheduled with the Ford dealership I have used in the past, where I know my time will be respected, communication will be clear, and customer service actually matters. I will never do business with this dealership again, and I cannot recommend it to anyone. If this is how customers are treated before their vehicle is even serviced, I can only imagine what happens afterward. More

What a great business. We brought our Ford truck in for warranty work. From check in with Gloria to checkout 3 days later with both Bryan and Gina we could not ask for bet We brought our Ford truck in for warranty work. From check in with Gloria to checkout 3 days later with both Bryan and Gina we could not ask for better service. Also have to mention that while picking up our truck Gloria..on her day off called in to make sure we were taken care of l. More

The worst customer service I ever had from car dealership. Try to get a hold service department wait over ten minutes to talk to someone no one newer so I can back and super rude lady I think name dealership. Try to get a hold service department wait over ten minutes to talk to someone no one newer so I can back and super rude lady I think named Hannah. I explain that I waited for service for ten minutes and she just rude. I get sent parts who send me back to service which I wait and never get. I call back and operator is even ruder. I wait for service for over ten minutes and have to call back to receive more rudeness even told I should come to dealership to talk to service department. I try a couple a couple more times and now they won’t pick up. The customer service from this operator is pathetic and I don’t mind telling as many people how dissatisfied I am over their operator in regards to getting a hold of service department Is. More

What started off as a great experience turns out the fraud country is one of the worst dealerships known to man. Do not I repeat do not buy a ford from here. No one has answers to your problems here. Pu fraud country is one of the worst dealerships known to man. Do not I repeat do not buy a ford from here. No one has answers to your problems here. Purchased a car here and battery went out 5 months later how can a battery go out 5 months after purchase. They said car is certified but must have missed checking the battery now I have to pay 400$ for new battery. What’s the point of having warranty smh. Will be getting rid of this car ASAP bye bye ford More

Sarah was beyond rude and did not call back even after speaking to service manager. Had to wait over 6 months for a part with NO updates or returned calls. I will NOT return to Ford Country for ANY servi speaking to service manager. Had to wait over 6 months for a part with NO updates or returned calls. I will NOT return to Ford Country for ANY service! More

Horrible service advisors and very rude, will not go back. Managers don’t even respond to negative reviews so I guess they don’t care about their customers back. Managers don’t even respond to negative reviews so I guess they don’t care about their customers More

Scheduled an appt to fix an issue with my 2005 explorer with 130,000 miles on it, when I got there I was told they probably could not fix it as my car was too old and they would not have original parts for with 130,000 miles on it, when I got there I was told they probably could not fix it as my car was too old and they would not have original parts for it and gave me another shop to take it to. REALLY thanks a lot. More

My 2014 Mustang Convertible top no longer functioned. Received an estimate of $2200.00 to fix it. Three days later, heard from the dealership, that "it needed more work than they thought" and it would Received an estimate of $2200.00 to fix it. Three days later, heard from the dealership, that "it needed more work than they thought" and it would now cost $7800 to fix including the $2200 already spent. They would not refund the 2200, insisting I had agreed to the work, so I got my mustang back in the exact same condition for 2200 dollars. I asked to speak to the Service Manager, and of course he was on a "conference call". I spoke to another manager, who assured me he would review the paperwork with Mr. Hernandez and have him call me back. Three days later, no word, so I left a message for Mr. Hernandez. As of the writing of this review, still no call back, and of course, this time, no survey to fill out. My only solace, is I'm comfortable that I will spend far more than $2200 in the years to come, and it will not go to this dealership More

Ford country has the worst customer service and repair our car came back in worse condition then when it went in it also took longer then they said and they don't care. our car came back in worse condition then when it went in it also took longer then they said and they don't care. More