Ford Country

The worst customer service I ever had from car dealership. Try to get a hold service department wait over ten minutes to talk to someone no one newer so I can back and super rude lady I think name dealership. Try to get a hold service department wait over ten minutes to talk to someone no one newer so I can back and super rude lady I think named Hannah. I explain that I waited for service for ten minutes and she just rude. I get sent parts who send me back to service which I wait and never get. I call back and operator is even ruder. I wait for service for over ten minutes and have to call back to receive more rudeness even told I should come to dealership to talk to service department. I try a couple a couple more times and now they won’t pick up. The customer service from this operator is pathetic and I don’t mind telling as many people how dissatisfied I am over their operator in regards to getting a hold of service department Is. More

What started off as a great experience turns out the fraud country is one of the worst dealerships known to man. Do not I repeat do not buy a ford from here. No one has answers to your problems here. Pu fraud country is one of the worst dealerships known to man. Do not I repeat do not buy a ford from here. No one has answers to your problems here. Purchased a car here and battery went out 5 months later how can a battery go out 5 months after purchase. They said car is certified but must have missed checking the battery now I have to pay 400$ for new battery. What’s the point of having warranty smh. Will be getting rid of this car ASAP bye bye ford More

Sarah was beyond rude and did not call back even after speaking to service manager. Had to wait over 6 months for a part with NO updates or returned calls. I will NOT return to Ford Country for ANY servi speaking to service manager. Had to wait over 6 months for a part with NO updates or returned calls. I will NOT return to Ford Country for ANY service! More

Horrible service advisors and very rude, will not go back. Managers don’t even respond to negative reviews so I guess they don’t care about their customers back. Managers don’t even respond to negative reviews so I guess they don’t care about their customers More

Scheduled an appt to fix an issue with my 2005 explorer with 130,000 miles on it, when I got there I was told they probably could not fix it as my car was too old and they would not have original parts for with 130,000 miles on it, when I got there I was told they probably could not fix it as my car was too old and they would not have original parts for it and gave me another shop to take it to. REALLY thanks a lot. More

My 2014 Mustang Convertible top no longer functioned. Received an estimate of $2200.00 to fix it. Three days later, heard from the dealership, that "it needed more work than they thought" and it would Received an estimate of $2200.00 to fix it. Three days later, heard from the dealership, that "it needed more work than they thought" and it would now cost $7800 to fix including the $2200 already spent. They would not refund the 2200, insisting I had agreed to the work, so I got my mustang back in the exact same condition for 2200 dollars. I asked to speak to the Service Manager, and of course he was on a "conference call". I spoke to another manager, who assured me he would review the paperwork with Mr. Hernandez and have him call me back. Three days later, no word, so I left a message for Mr. Hernandez. As of the writing of this review, still no call back, and of course, this time, no survey to fill out. My only solace, is I'm comfortable that I will spend far more than $2200 in the years to come, and it will not go to this dealership More

Ford country has the worst customer service and repair our car came back in worse condition then when it went in it also took longer then they said and they don't care. our car came back in worse condition then when it went in it also took longer then they said and they don't care. More

Bought a brand new 2019 escape lasted 4 years 90k miles before the engine block cracked and was leaking coolant. Ford issued a recall but Country Ford wouldn't honor it even after acknowledging the recalle before the engine block cracked and was leaking coolant. Ford issued a recall but Country Ford wouldn't honor it even after acknowledging the recalled engine was the problem. They said the recall was for 7 years 84k miles, my worthless engine was 4 years 90k miles so was outside of their replacement milage window, even though I had brought the car in before the 84k to be repaired they didnt mention the recall, i had to figure that on my own and by then it was too late. They are a bunch of liars in the service dept, don't ever come here unless you want to throw your money away!! More

This service department totally sucks. I had a broken distance on my cruise control, but my speed control was working. So I told the service department that I needed to replace the broken I had a broken distance on my cruise control, but my speed control was working. So I told the service department that I needed to replace the broken part. He responded that he would have to diagnose the problem which will cost me $299, this is outrageous. Do not buy anything from this dealer. I am going to switch to Chevrolet and I am been a loyal purchaser of Ford products for 50 years. They could care less. More

Because there was not much of a line, service was fast and excellent. My GT-500 always goes to Ford for service. and excellent. My GT-500 always goes to Ford for service. More