Ford Country - Service Center

Terrible experience, don't buy a car here Bought a new car there and purchased the maintenance plan. Got a letter in the mail that there was a defect in the car and to bring it into the deale Bought a new car there and purchased the maintenance plan. Got a letter in the mail that there was a defect in the car and to bring it into the dealer with a recommendation to call the dealer first to make sure they had the parts. Called the service desk and was told that it was the parts desk I needed to talk to. Had to explain the story again to the parts desk who told me it was the service desk that I needed to talk to. Was put on hold for an hour, then finally someone answered who had no idea what I was talking about and had to explain the story again. This person had no clue, so I finally asked for a manager, to whom I had to explain the story again. He transferred me to another person who made an appointment for me to drop off the car on Monday but told me to get there before 5pm so they could get me a rental car because it would take too long to fix the car. On Monday, I showed up before 5 pm and nobody had any clue why I was there. I had to explain the story about the recalled defective car part, and they took another hour to figure out what to do. Finally, they called for Enterprise rental car to pick me up and I had to go all the way over to another car dealer to get a rental car, which they required a deposit from me from my credit card. Also, while I was standing there waiting in the rental car line for twenty more minutes, I met a woman who had also just purchased a brand new car with the maintenance plan from the same Ford Country and also was told that there was a defective part that had to be recalled and she also was going through the same problem of having to get a rental car, which the rental car company was having a problem giving her because they didn't want to give her a car worth anymore than the car Ford had sold her. She was also pissed. So, Ford messed up on manufacturing my car, messed up on service even when I called ahead of time, and didn't have the courtesy of providing me with a rental car hassle free. I do not recommend anyone to buy a car from Ford Country in Henderson, NV, and certainly don't waste your money on the maintenance plan. More

Ford Country service complaint! My mustang needed new Ford Country service complaint! My mustang needed new brake pads so before we went out of town I took it in to Ford Country the week before so tha Ford Country service complaint! My mustang needed new brake pads so before we went out of town I took it in to Ford Country the week before so that if there were any other issues there would be time to take car of them. I dropped my car off at 7:30 with an appointment to get my brake pads replaced. They were also going to supposably check the car out to see it any thing else was needed. When I did not hear from them by noon I called and they had not gotten to my car. At 4 pm I still had not heard anything so I called again. My service writer had not bothered to check on my car all day and no they had not looked at it yet. At 5 pm he called and said yes you need front break pads. NO REALLY.... He also wanted me to change out my air filter but I was a bit miffed with how poorly he was handling things, so I said no. Called forty-five mins later car is ready to be picked up I told him I would pick it up in the morning. Over the weekend I decided to take my car in to another place and have them put a new air-filter in and rotated the tires and check the car out since ford country didn't really seem to check my car over at all. They noticed the new brake pads and felt that the Roters were taken down below specks. So now I have a problem. We are leaving on Tuesday so I have to go back to ford on Monday and find out what happened. At 7:15 am I stop in to the service manager Randy Thompson's office and explain my problem to him. He takes me back to the service writers office who is not there and leaves. So when he comes back he has no idea why I'm sitting in his office and I have to explain it to him. . I tell him I can not have you take all day to get me and answer. I asked both of them what is the exact guide line for the Roters ? Neither one would or could give me that answer. I did not receive a call from them again so at noon I call and of course he had not heard anything or even bothered to check. He called the shop Forman who says that the Roters have not been taken down to far. But that the wheel bearings on the right wheel need to be replaced. It's about $600 +. Needless to say I was vey upset if that was true how did they not notice that last week. I have put a total 10 miles since the brake pads were changed. I told him to to put my car back together I did not trust them to do anything more with my car. When I went in to pick up my car I stopped back in the Mr Thompson's office. He was unaware of the new diagnostics but defended his staff diligently and berated me for taking my car any where else and causing me to question them. He was the rudest jerk i have ever dealt with . I have no idea who the he thinks he Is but he has guaranteed that we will NOT come back. I never ever get this upset with anyone but he was way out of line. I will do my best to make sure others know not to go to ford county service. After I left I was very upset but I needed to figure out if my car really had a problem and I couldn't drive it out of town or not. I drove to the other end of town 30 minutes away to Team Ford. I took a chance and called and told them my problem. They had there mechanics waiting for me he checked my car out and took me I on a drive so we both were hearing the same noise. The mechanic said he did not hear or detect a wheel bearing problem but that there was a problem with my tires being out of round that was what was making the noise. Team ford treated me so differently than ford country did, whom i have been a loyal customer to for years and have purchased several cars with. The drive is definitely worth it to Team Ford! While we were out of town we started to notice that the brakes started making a lot noise. We took it back into Team ford to have them check out the scrapping sound that had now started happening. They discovered that the new break pads that had just been installed by Ford country ( those same great master mechanics that could not have made a mistake on my Roters) were falling off. Because we had the receipt showing that they were done at a ford dealership team ford was able to replace them at no additional cost to us. I can't even begin to image what Ford county would have told us was the problem. This is not the only ford I own we have a 1994 Ford Bronco (original owners) 2004 Excursion and a 2011 Ford Ranger. BUT THESE ARE THE LAST FORDS WE WILL EVER BUY!!!! THANKS to people you allow to represent your company and treat your customers so wonderfully! More

This is a review of the service department for my 2011 Ford Fiesta. I have a few mechanical concerns with my car and brought it in for service for the second time 6 days ago, 2 of the issues are being add Ford Fiesta. I have a few mechanical concerns with my car and brought it in for service for the second time 6 days ago, 2 of the issues are being addressed like my steering column and the window trim which looks as if it melted around everyone of my windows on the doors but the shuddering my car started doing and the buzzing when you push on the gas pedal driving has not. I was told the shop manager would need to go on a drive with me so when I brought in my car for my scheduled appointment he wasn't available and then was told he would call so I could either explain the problem so he can drive it or come down and drive with him....well they have had my car for 6 days waiting for someone to do the windows trim and I havnt had a pone call yet, I call every day and am told by Anthony my service guy that he is gonna call. I was told my car is going to be ready later today but my main concerns havnt been addressed, 6 days and the shop manager could not pick up the phone ...so my car isn't going to be fixed for what I brought it in there for originally and I am having to pay the tax portion on my car rental for 7 days so far. When I complained to Anthony last night about not hearing from the shop manager his comment was " well he can't drive it right now anyways because the door panels are off" I told him well he could have for several days prior to taking them off . 6 days and no phone call, that's the type of customer care you get at Ford Country! More

I brought my vehicle in for a cash repair of roughly 1000 dollars. I asked them to let me know if my flasher unit was covered under warranty. They told me no problem they would let me know. Upon picking u dollars. I asked them to let me know if my flasher unit was covered under warranty. They told me no problem they would let me know. Upon picking up my vehicle and paying 1000 dollars for something that was not under the extended warranty, I was also charged a diagnostic fee to tell me that the flasher was not covered either. Huh, I told you what was wrong, I did not need to pay the dealer another 125 dollars on top of the money I was already spending to tell me it was not covered! I went to speak to Randy (new service manager) and he was outright rude and was not listening to me. I told him I was a long term customer of Ford Country and I would not come back and he replied, "oh well too bad". I had just purchased a 2012 Focus from Ford Country and was in the works of buying a 2013 Fusion. I have since purchased the new vehicle from another dealer, and will not be returning to Ford Country. Several visits and phone calls to dealer managers went un-noticed, such a shame they would treat a customer this way. More