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Ford Lincoln Fairfield

Fairfield, CA

4.6
692 Reviews

3050 Auto Mall Ct

Fairfield, CA

94534

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Showing 692 reviews

February 19, 2017

Easy, no fuss purchase Mark Byrd was a very straightforward kind of sales representative. We loved working with him and we would highly recommend him. We would definitely go More

by Rmehmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Byrd
Feb 20, 2017 -

Ford Lincoln Fairfield responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad Mark achieved that. Once again, we appreciate your business and don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

February 19, 2017

Smooth and Easy Lease Yesterday 2/18/2017 I returned my leased Fusion and leased another vehicle, a 2017 Ford Escape with the help of the great sales team most notably Mark More

by BrentBerg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki, Dwight Williams, Mark Rogers
Feb 20, 2017 -

Ford Lincoln Fairfield responded

Thank you for providing us with feedback regarding your recent visit. Our team works hard to keep our customers coming back to Ford Fairfield and it’s great to hear of your continued business. Mark is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

February 18, 2017

Painless Purchase My sales representative Ngawang Tsephel was outstanding and patient throughout my decision-making and purchase process, which took 3 months. (I'm a sl More

by btorio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ngawang Tsephel
Feb 20, 2017 -

Ford Lincoln Fairfield responded

We are truly grateful for this awesome review. We are thrilled that Ngawang was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again for your business and don't forget about the 119-point inspection we provide for complimentary as part of our "10-Point Value Guarantee." Regards, Brad Barnett, 480-221-4185. Sincerely, Nick Price | GM | nickp@fordfairfield.com | 707-716-2153

February 16, 2017

Still waiting for some money from this Dealership I don’t recommend shopping for a vehicle at Ford Lincoln Fairfield to anyone. Ford Lincoln Fairfield is still unfairly withholding about $7,500 of wh More

by MT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brad Barnett, Nicole Martinez
February 13, 2017

Great people giving you what you want!!! He got me the car i wanted with a good price and mostly in my budget great active salesman and i will refer my family and friends to this dealership a More

by tmac65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
Feb 14, 2017 -

Ford Lincoln Fairfield responded

Thank you for the feedback. We are happy to hear of your positive experience at Ford Fairfield, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future. Until then, don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee.” Regards, Brad Barnett, 480-221-4185.

February 09, 2017

Great selection, staff, vehicle, overall great experience! Quick process financing after deciding what vehicle we wanted. It was a pleasure working with Sunny. The car was made ready to drive home in just a sh More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sunny Goswami, Heather Vladislavich, Matt Swoyer
Feb 10, 2017 -

Ford Lincoln Fairfield responded

Thank you for your kind review, Jim. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Sunny know that he made an impact during your visit. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.” Regards, Brad Barnett, 480-221-4185.

February 07, 2017

Excellent Service / Deals The salesman was polite and proffessional. They did their best to get me the best deal. Sunny was a great help in trading in two of me cars to get int More

by bigomess101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sunny Goswami
Feb 09, 2017 -

Ford Lincoln Fairfield responded

Thank you for your review. We're glad to have Sunny on our team and that we could provide you with a positive experience. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don’t forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our “10-Point Value Guarantee.” Regards, Brad Barnett, 480-221-4185.

February 03, 2017

AMAZING Both of these girls went above and beyond for me today!!!!! I can't even express how thankful I am for all of thier time and effort!! I am IN LOVE wit More

by Kimsmith1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittney Fisher, Nicole Martinez
Feb 09, 2017 -

Ford Lincoln Fairfield responded

Kim, It's humbling to know we were able to exceed your expectations. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers. It does not surprise us that Brittney and Nicole went above and beyond for you; it is just an example of why they are such a great asset to our team. We will make sure they hear of your kind words. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Regards, Brad Barnett, 480-221-4185.

February 02, 2017

We love our new Escape Very good experience we love all people at ford especially our sales person and the manager Heather they help us a lot.thank you thumbs up!👍 More

by Richard&sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon Mercado
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for taking the time to review your experience with us. I'm sure our entire staff enjoyed catering to your automotive needs as much as you enjoyed your experience. Oh, and don’t forget to take advantage of our complimentary, 119-point inspection we offer as part of our “10-Point Value Guarantee.” Take care. Regards, Brad Barnett, 480-221-4185.

February 01, 2017

Very pleased Helpful, kind, and honest. Great staff I can trust to give me the best sales service and advise for a car your looking for. Professional and help you More

by Nikki@38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Madsen , Ngawang Tsephel
Feb 03, 2017 -

Ford Lincoln Fairfield responded

Thank you for your review and business as a customer, Nikki. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future automotive needs. Also, don't forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our 10-Point Value Guarantee. Regards, Brad Barnett, 480-221-4185.

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