Ford Lincoln Fairfield

When the Service Department told me how much it would cost to repair my '98 Taurus I knew I was going to have to try and get a replacement and asked Dan in Service to hand me over to a salesperson who wo cost to repair my '98 Taurus I knew I was going to have to try and get a replacement and asked Dan in Service to hand me over to a salesperson who would help me out. Crystal was a perfect match for me. We worked together for hours and she was able to get me into a new car with payments I could actually afford. She was extremely nice and very patient with the amount of time it was taking to find a good fit for me. I've always been a little night-blind and my age has made it worse, so Crystal drove me home and had Anthony follow us to take her back to the dealership. She was wonderful to work with and you can be sure I will share my good experience with my friends and neighbors. Bill in finance got me through all the paperwork quickly and the instructions he gave me about the paperwork were clear and easy to follow. He also told me that he would search for a better interest rate and would let me know. Crystal called me the next evening to tell me that Bill was able to get a reduction in the interest rate and that it would save me $25 on my monthly payment. If all your salespeople and finance people are as nice and helpful as Crystal and Bill you've got a great team at Ford Fairfield. More

My experience in purchasing my 2013 ford escape was wonderful due to Nikhil Manchanda. He was very patient while I decided which escape I wanted he was able to answer all of my questions. If he wasn't wonderful due to Nikhil Manchanda. He was very patient while I decided which escape I wanted he was able to answer all of my questions. If he wasn't sure he made a point to go ask. I have since been back to Fair field ford and have purchased other vehicles. I have always requested Nikhil and have had the same great experience. I plan to purchase another car in the next two years and plan to work with Nikhil as he is one of the most professional car salesmen I have had the pleasure in dealing with in my 30 years of buying fords. and he is one of the reasons Ford continues to be number one. Sandy Forney More

My wife and I came to Fairfield Ford after viewing a vehicle we were interested in on the dealer website,Nikhil initially contacted us and left me a voicemail message notifying me that the vehicle was s vehicle we were interested in on the dealer website,Nikhil initially contacted us and left me a voicemail message notifying me that the vehicle was still available. The next day My wife & I were greeted by Nikhil who was friendly, knowledgeable, and made us feel comfortable. We were both pleased with the overall car buying experience. Great customer service, from Robert who appraised our trade in vehicle , Nikhil who walked us through the process and Aaron with the financial piece. Thanks to Fairfield Ford! Ray & Lana More

Michelle D. really worked with me to get the car I wanted and helped make sure the payments were in my budget and affordable. Amazing service! Highly recommended! and helped make sure the payments were in my budget and affordable. Amazing service! Highly recommended! More

We have purchased 3 cars from Ford of Fairfield. They have very good customer service. They don't care about selling you the most expensive car on the lot or the most options and upgrades. They try to ma have very good customer service. They don't care about selling you the most expensive car on the lot or the most options and upgrades. They try to make sure that they are selling you the car that best suits your needs and getting you the best deal they can. More

Well Initially the tag on car of interest showed a much lower sales price than the contract sales price was listed for the vehicle. So I was disappointed for that. lower sales price than the contract sales price was listed for the vehicle. So I was disappointed for that. More

Sales staff (specifically Bryan Rice) was extremely professional in ensuring my experience was a favorable one. At no time was I pressured to purchase any of the vehicles which I either test drove or m professional in ensuring my experience was a favorable one. At no time was I pressured to purchase any of the vehicles which I either test drove or merely looked at. The experience was hassle free and without hidden agendas and/or costs. I would and have advised friends/family to consider Fairfield Ford when in the market for a new or used vehicle. More

Best car buying experience ever. Bryan was a straight shooter and able to find a car that suited our needs. He said we wouldn't regret driving 100 miles and he did NOT disappoint. We will always come bac shooter and able to find a car that suited our needs. He said we wouldn't regret driving 100 miles and he did NOT disappoint. We will always come back and refer all our friends and family. More

We have dealt with Fairfield Ford for 25 years and have always been treated courteously both from the sales staff and the service staff. When I brought my vehicle in for servicing and found out how much wo always been treated courteously both from the sales staff and the service staff. When I brought my vehicle in for servicing and found out how much work and what the cost was going to be I knew that as much as I hated to it was time to trade in. Because of my limited budget I knew that my choices would be limited but Jeff Perkins and Matt worked with me to find a vehicle that I would feel comfortable in but also could afford. They both took the time to answer my questions as I weighed all my options. More

Dan Costello and Kristen were very professional and provided me with excellent service when I brought my F-150 in for emergency service. I was provided a Fusion car as a loaner (Nice). Dan kept me noti provided me with excellent service when I brought my F-150 in for emergency service. I was provided a Fusion car as a loaner (Nice). Dan kept me notified during the course of the repairs of my truck. Truck returned to me with a clean wash! Thank You Guys! :) More