Ford Spring Hill - Service Center

We took our F150 in after hours yesterday so the dealership had it all day today. They did test the battery this morning and called to say they were going to "take it down and put it on the big mach dealership had it all day today. They did test the battery this morning and called to say they were going to "take it down and put it on the big machine" but when I called at closing time they hadn't done anything but the morning battery test and say it will likely take "a few days" to get a tech to look at it since "they are really swamped". Guess we should have called around to see what shop "wasn't swamped'... Disappointed they at least weren't forthright this morning or that they didn't take the initiative at end of day to say that the truck was just going to sit there for days. More

service was prompt and courteous. I'm sure I could've found a better price, but I didn't have the time to pursue that option . I'm sure I could've found a better price, but I didn't have the time to pursue that option . More

Friendly service delivered on time. I like to get my oil changed at the dealership for record keeping purposes. I like to get my oil changed at the dealership for record keeping purposes. More

We got a screw in our tire. They got us in right away and fixed it. BUT we made an appointment to have the rear view camera checked. It does not always work. That was for Octo They got us in right away and fixed it. BUT we made an appointment to have the rear view camera checked. It does not always work. That was for October 30th at 8:30. The tech told us that we are the next vehicle to be looked at. We left the car for the day. At 4:30 they called and asked if they could keep it over night. We said sure. On Tuesday the 31st they called and asked if they could keep it overnight again. Mist here we’re two vehicles ahead of us. We came and got the car as we were leaving on a trip with the car on the 1st. So no camera fixed NOT EVEN LOOKED AT for 2 days. Just because this is under warranty and you don’t get paid the same for the fix is no reason that It wasn’t looked at. I hope this message goes directly to the manager. And we can get this problem resolved. More

Friendly n polite and informative. The wait was not long. The coffee cake looked good but I didn't take anything. The wait was not long. The coffee cake looked good but I didn't take anything. More

Had problem with navigation doing "default" after running OK for a while. Had 8:30AM appt with Todd Scott. Said it might be all day. However, after 3PM, got call from Mike Stults that car would not be analy OK for a while. Had 8:30AM appt with Todd Scott. Said it might be all day. However, after 3PM, got call from Mike Stults that car would not be analyzed that day AND there were SIX cars still in front of mine (how is that possible?). Well, OK... Mike called mid next day and explained that issue was not a "minor" fix and a full fix would be very expensive ($1,600+). Not practical, so got checked out by Mike in very satisfactory fashion. NOTE: Even though appt. was with Todd...never heard from him again...and I won't in the future...feel comfortable with Mike handling all my needs in the future. Thanks Mike! More

in and out the door in what I considered to be a record time. Was expecting a few hours, he said it wouldn't take even that long, so I took him at his word. He beat all expectations and I will return for j time. Was expecting a few hours, he said it wouldn't take even that long, so I took him at his word. He beat all expectations and I will return for just that reason. More

Absolutely an asset to your company every time I visit for service on my Ford f150. for service on my Ford f150. More

Excellent customer service. Friendly customer lounge. Great experience. Recommend it to all. Enjoyed it in the past. Todd a good individual as a service tech Friendly customer lounge. Great experience. Recommend it to all. Enjoyed it in the past. Todd a good individual as a service tech More