Ford of Clermont

UPDATE: While at the dealership trying to get an issue with our window tint fixed our salesman Jose asked for our review to be removed because he got yelled at about it. We are now not getting our tint fi with our window tint fixed our salesman Jose asked for our review to be removed because he got yelled at about it. We are now not getting our tint fixed nor ever going to do business here again. I have changed the 3 star review to a 1 star review and do not recommend this business to anyone! In the past month I have purchased two vehicles at Ford of Clermont. Johnny Mac and Jose did an exceptional job as our salesmen. They listen to your needs and find you the vehicle that is perfect for you. Both deals went amazing with the exception of Ron Gasparino in finance. The first time there was an error adding warranties we didn’t want and although I verbally said I didn’t want certain extras they were included. Since our car was totaled that morning I made the mistake of moving through the signing a little too fast believing my desire for no warranties had been met although they were added to the purchase. During our second purchase a month later Ron was the only finance person available and his rude behavior and judgement of us over a simple question made us walk out of the signing and contemplate for almost an hour if we wanted to continue to purchase from a company that employs this type of person. He continued to come out and upset us with his stereotypes about what people get good deals and bad. According to Ron “nerds” are tier 1. He was very judgemental over someone not having tier 1 credit, mind you there are 5 tiers. If it wasn’t for the new manager, Yohan, that took over that day we might not have finished the purchase of the vehicle. I recommend you ask for a different finance person if you are purchasing from Ford of Clermont. Johnny Mac, Jose, and Yohan all get 5 stars but Ron Gasparino/finance gets 0 stars for a combined rating of 3 stars More

Takes advantage of the elderly Taking advantage of the elderly; An 86 year old women walks into Clermont ford with an RV worth $70,000. Working with their salesperson Willie Willett Taking advantage of the elderly; An 86 year old women walks into Clermont ford with an RV worth $70,000. Working with their salesperson Willie Willette, she trades it in on a Ford Ranger that lists at $33,000. They give her $35,000 for the RV charge her full sticker price for the truck and she leaves with a new truck and $2,000 in her pocket and Clermont Ford makes all the profit. I hope no one takes advantage of their elderly mothers the same way. More

Drove from Miami FL staff is polite and professional worked well to give me the deal i wanted, drove over 250 miles both ways to make that deal very satisfied. staff is polite and professional worked well to give me the deal i wanted, drove over 250 miles both ways to make that deal very satisfied. More

Professional and efficient keep p the good work. I was greeted with with a lot of kindness (rare in business environment) and treated with professional knowledge. keep up the go keep p the good work. I was greeted with with a lot of kindness (rare in business environment) and treated with professional knowledge. keep up the good work More

Transmission is erratic at low speeds (below 30 mph) I have a new 2019 Ford Edge (only 7,000 miles on it) and have been experiencing erratic transmission operation at slow speeds (25mph) and very slow ac I have a new 2019 Ford Edge (only 7,000 miles on it) and have been experiencing erratic transmission operation at slow speeds (25mph) and very slow acceleration. Everyday when I leave our subdivision, I have to drive 25 mph and less for about 0.5 miles. The car surges at constant speed and lags when gas is applied slightly to very slowly accelerate from slower speeds. Acts like the transmission is hunting for the right gear. Seems to be less of a problem under normal acceleration. More pronounced in the mornings. When I left the car with Ford of Clermont, the technician said he could not duplicate the problem and the computers he used indicated that all shifting was normal. How can he duplicate the driving conditions of slow constant speed (25mph) and very slow acceleration from slower speeds when the dealer property is on SR-50 where the speed limit is 45 mph? If I were going to test the vehicle to duplicate the driving conditions, I would take it to a large housing development and drive a little while at the above speeds. Maybe he did that, but I would not know because I couldn't talk to him. My son borrowed the car one morning and commented on the same problem. Said he never drove a car acting that way. I have been driving for over 50 years and never had a car act this way. Disappointed right now with the car because of this problem. Consumer reports even identified the issue of erratic operation at slow speeds in their test drives and called the new transmission "clunky." Love the car otherwise. Please fix this problem. Thanks, Dave More

5 stars. Love my car, sales guy was great, and others I’ve met in finance and service departments actually care about the customers and what they want. Great experience! Thanks Ryan! I’ve met in finance and service departments actually care about the customers and what they want. Great experience! Thanks Ryan! More

Willie was amazing....new exactly what i wanted.Ron Willie was amazing....new exactly what i wanted. Ron (Finance Manager) was very patient in explaining everything. Bravo Ford or Clermont, we'll be Willie was amazing....new exactly what i wanted. Ron (Finance Manager) was very patient in explaining everything. Bravo Ford or Clermont, we'll be back for our next one. More

The service that was provided to me at Ford of Clermont was satisfactory. Ken was a great salesman and very laid back to work with. I could not have asked for a better experience that was quick and efficie was satisfactory. Ken was a great salesman and very laid back to work with. I could not have asked for a better experience that was quick and efficient. More

Top notch team from the front office / sales floor to the service department. Great car buying experience and support from the service department. I highly recommend Ford of Clermont. service department. Great car buying experience and support from the service department. I highly recommend Ford of Clermont. More

Great dealer, excellent customer services, people amazing and knowledge. Ken my salesman was amazing, honest, trustworthy. It feel likes old times when buy a car is a happy day. Not pressure at all and knowledge. Ken my salesman was amazing, honest, trustworthy. It feel likes old times when buy a car is a happy day. Not pressure at all More