Ford of Clermont

Everyone was really nice at the facility. I was also able to be taken to My Office for a complementary ride and they also brought my vehicle to me at My Office, which was really cool. I was also able to be taken to My Office for a complementary ride and they also brought my vehicle to me at My Office, which was really cool. More

I brought my vehicle in for 3 things. I was told it would be 3-5 hours to service my car. It ended up taking 3 days. During those 3 days, the service advisor repeatedly argued with me ove I was told it would be 3-5 hours to service my car. It ended up taking 3 days. During those 3 days, the service advisor repeatedly argued with me over what I wanted done. I stated I wanted new coil packs and was told “we don’t recommend that unless one of them is broken, it’s not a maintenance thing”. Even after repeating that I understood and wanted them anyway due to the mileage on my car, it took days for them to agree. Even when they knew ahead of the service appointment that I had requested this. The lack of communication between the dealership was awful as well. I called numerous times to approve the quotes sent to me so service could not further be delayed and I basically went all day without any updates or confirmations. I was also told that there were no loaners available and that I would have to rent a car out of my own pocket for each day that they kept my car. After getting the car back, there now may be issues with my heating core and they didn’t fully refill my radiator fluid. More

Carlos was great. Very patient & knowledgable on the BMW. Definitely buy another car from him in Clermont Very patient & knowledgable on the BMW. Definitely buy another car from him in Clermont More

They were able to get me in right away I had no appointment I just drove in and hoped because my battery was dead when I woke up that morning. They were both knowledgeable and professional. appointment I just drove in and hoped because my battery was dead when I woke up that morning. They were both knowledgeable and professional. More

Ford of Clermont got me in quickly. Service advisor was knowledgeable and friendly and had great communication throughout the process Service advisor was knowledgeable and friendly and had great communication throughout the process More

No waiting, quick in and out. Emily seemed truly focused on taking care of my car maintenance needs. She was professional and friendly. Emily seemed truly focused on taking care of my car maintenance needs. She was professional and friendly. More

Easy to schedule, easy to access, quick to perform repairs, but most importantly repairs completed completely. repairs, but most importantly repairs completed completely. More

service is always impeccable faddi as well his assoc is a team of strength recommend highly a team of strength recommend highly More

Amazing overall experience! No pressure, excellent customer service, attention to detail, I really feel like they care! No pressure, excellent customer service, attention to detail, I really feel like they care! More

I bought 2 Fords here. Every time I came here (100 times for service or buy tires) I felt they were here just to make money. Their prices are unbelievable. Charge $189.00 Every time I came here (100 times for service or buy tires) I felt they were here just to make money. Their prices are unbelievable. Charge $189.00 just to look at a car I bought 2 days before. They even changed for a recall. Bought 3 tires to get 1 Free as advertised, changed for 4 Took an hour to get that fixed. Keep car all day and ride home (1 mile away) takes an hour , then they do not take you back after 4 when your done........ More