Ford of Clermont

bunch of crooks. employees are unethical and have terrible customer service. the scammed my insurance company out of 17k held the car for a month and when we finally got the car back it was not repai terrible customer service. the scammed my insurance company out of 17k held the car for a month and when we finally got the car back it was not repaired correctly More

I’m new to this dealership. Parts were ordered. We’ll see how it goes. how it goes. More

I called on a friday to make an appointment. I was scheduled for 715 the following tuesday. They had my car for 10 hours and were too busy to spend enough time on it to diagnose either issue. I took scheduled for 715 the following tuesday. They had my car for 10 hours and were too busy to spend enough time on it to diagnose either issue. I took the day off of work. I was handled by the supervisor who told me he would discuss what the technician saw and call me the next day to schedule another appointment. Never called. No loaners. No rental offered. Its not acceptable and I have no trust to even call and complain. More

They would reschedule my service appointment without telling me. Had I not paid attention to my email reminder of my scheduled appointment I would’ve not known that they changed my appointment to differ telling me. Had I not paid attention to my email reminder of my scheduled appointment I would’ve not known that they changed my appointment to different times and need to to correct it. They were not open and honest about the repairs on my vehicle. I was told that the reason why they had to keep my truck all day and overnight because they had to order apart that was on recall. That was a lie. Had I not called to check on my vehicle I would’ve not had my work badge for the next day. Every time that I would call to get a check on my truck it was hard to get a hold of the person who was dealing with my truck. To make it more difficult they would not let another person check on my truck to give me an update leaving me in the dark. It wasn’t until the end did they charge me $150 for what they had told me was a recall part that they had to order. The customer service department asked for my review but when I called back the operator would forward me to an extension that didn’t work. I’m not sure if the phone systems are broken, they are avoiding my review, or the people there are simply inept. More

Have a 1 year old 2020 Ranger with only 3840 miles on it but percentage of oil life left was low. Took it to dealer and it was taken care of along with rotating the tires. Wait was very reasonable. When but percentage of oil life left was low. Took it to dealer and it was taken care of along with rotating the tires. Wait was very reasonable. When entering the business, asked what I needed, and got things rolling. Will definitely be returning for my vehicle needs. I also really liked that the truck was washed and vacuumed. More

Austin is very helpful. He had a part ordered quickly for me & working on getting me a vehicle to use for my day of service. me & working on getting me a vehicle to use for my day of service. More

Wasn't at the dealership. Was sent across the parking lot to Quick Lane. They took care of my service request but didn't replace the oil filler cap. I had to return several days later for them to fix the pro to Quick Lane. They took care of my service request but didn't replace the oil filler cap. I had to return several days later for them to fix the problem. Loud noise from the engine as if to blow up and oil blown all over the engine compartment. The oil filler cap was stuck next to the hood latch and they did power wash the engine compartment to remove the excess oil. More

Professional, courteous, and efficient!The immediate Professional, courteous, and efficient! The immediate contact your given as soon as you walk in. In times of past and present service always been go Professional, courteous, and efficient! The immediate contact your given as soon as you walk in. In times of past and present service always been good. More

I was a little annoyed when you had my car for a week and a half but my car needed a lot of work and I had a rental car. Now I have my car back and all is well. Thank you a half but my car needed a lot of work and I had a rental car. Now I have my car back and all is well. Thank you More

Great staff, third vehicle with them and always have good experience there. I wasn’t thinking about changing in vehicle both people i worked with convinced me into upgrading. experience there. I wasn’t thinking about changing in vehicle both people i worked with convinced me into upgrading. More