Ford of Cookeville

Stress free! I’ve bought many new vehicles, yet can’t recall a more stress free experience than this was. Of course I did my part in that I valued my trade in on K I’ve bought many new vehicles, yet can’t recall a more stress free experience than this was. Of course I did my part in that I valued my trade in on KBB. As well, I found the fair median price on the vehicle I was interested in. With that said, it was in the dealers hands to make the numbers match, which they did with very little haggling. Very pleased with my salesperson, Racheal and will be back when the need arises for a new vehicle! More

Great Service with friendly employee(s). Nice clean waiting area with coffee or other drinks . I enjoyed the donuts and coffee. Thanks. See you again soon. with friendly employee(s). Nice clean waiting area with coffee or other drinks . I enjoyed the donuts and coffee. Thanks. See you again soon. More

Great service Great service. Very friendly and courteous. Was able to provide last minute assistance. Short wait if any. Educated on and offered to provide further Great service. Very friendly and courteous. Was able to provide last minute assistance. Short wait if any. Educated on and offered to provide further assistance/services when things other than original request found on my car, but did not push. Full service relating to original appt provided and paperwork including what further should be done given. Good experience! Thanks Ford. More

Quick, efficient and professional !! The service at Ford in Cookeville is and has always been "first class"....Brad is always helpful and friendly as are all the service staff at the deal The service at Ford in Cookeville is and has always been "first class"....Brad is always helpful and friendly as are all the service staff at the dealership.... More

Absolutely marvelous. Matt Thomsen helped me from start to finish and delivered me an unexpected, AMAZING car. I’m so unbelievably happy that I chose to go to Ford Lincoln. Matt Thomsen helped me from start to finish and delivered me an unexpected, AMAZING car. I’m so unbelievably happy that I chose to go to Ford Lincoln. All of those who helped me there, have given me a new lease on life, because now I actually look like a professional in my field. Before, you would question my expertise. I’ve alrwady recommended both Ford Lincoln and Matt to a few friends who are looking for a new car. I know this is the place to go ! More

Service Associate was professional yet personable. Associate knew the services she was selling, But she didn’t try to oversell and push me to buy anything I didn’t need. My vehicle was ready when pro Associate knew the services she was selling, But she didn’t try to oversell and push me to buy anything I didn’t need. My vehicle was ready when promised. More

my work was finished ahead of time, wow. Had Ford Fusion lighted door seals installed. Christina Steward was great. Work was done ahead of time, that was stated looks great and works like a Had Ford Fusion lighted door seals installed. Christina Steward was great. Work was done ahead of time, that was stated looks great and works like a charm. She keep me informed and car was waiting, and ready to go when I arrived. Have had nothing but great work done buy your dealership from sales to repair work. Thanks again Griff Roberts. More

The stress of a New Car Purchase...! Stress-(NOPE) not this time. Often the purchase of a new vehicle can really stress you out, so WOW was I pleasantly surprised at the ease and comfor Stress-(NOPE) not this time. Often the purchase of a new vehicle can really stress you out, so WOW was I pleasantly surprised at the ease and comfort showed in my recent New Ford Truck purchase at Cookeville Ford. David Martin (my sales rep.) was professional in every respect, easy to work with and not pushy at all. They found the exact vehicle I was hoping for and Z o o m I was taking delivery of my new F350. In the delivery as we were going over the operations of this awesome ride the GM Mr. Root came out to check on us and noticed my old license plate being transferred was dirty from the trade in ( I hadn't washed-lol) He called out for his cleanup crew to shine it up as well and expressed to me how pleased he and the team were to have my business. In today's fast-paced world, a touch of real CLASS was such a welcomed experience. Thank's guys for a job well done... More

Service on my truck Christina and Brian worked with me, making sure I had the best experience possible. Answering all my questions and being very patience with me, makin Christina and Brian worked with me, making sure I had the best experience possible. Answering all my questions and being very patience with me, making sure I understood what was going on. They are very professional and very friendly, putting me at ease. Ford should be very proud to have them on their team! More

Very well organized visit Casey Loftis was as nice and professional as we have encountered-vehicle belongs to 91 yr old mother-in-law who was with us and she was impressed-we'l Casey Loftis was as nice and professional as we have encountered-vehicle belongs to 91 yr old mother-in-law who was with us and she was impressed-we'll be back More