Ford of Cookeville

Great experience Loved it. They did a great thorough job and in a timely manner. They were very respectful and I will continue to go back to visit Loved it. They did a great thorough job and in a timely manner. They were very respectful and I will continue to go back to visit More

Wonderful as always I really love this Ford dealership. I have never had a problem there with anything. I really enjoyed the service department. Billy Hummel was very kin I really love this Ford dealership. I have never had a problem there with anything. I really enjoyed the service department. Billy Hummel was very kind and helpful with my questions. I would not consider going anywhere else. More

Friendly service! I was treated like a person, not a number. I received fast courteous service and was surprised that my car was given a complementary wash! I was treated like a person, not a number. I received fast courteous service and was surprised that my car was given a complementary wash! More

Excellant In and Out Service In the service department at Cookeville Ford for a Factory Recall on my F350-(hey they all have them at some point). Got a recall notice and called fo In the service department at Cookeville Ford for a Factory Recall on my F350-(hey they all have them at some point). Got a recall notice and called for an appointment - (Bam) - an appointment made at a good time for me and a follow-up phone message to remind me of the appointment(nice touch). Greeted at the front entrance and pulled the truck in for me while I had a Hot cup of Coffee. In and OUT in less than 45 minutes. Very professionally handled and AGAIN all the better reason to shop locally for your ride. The sales team took great care of me in my purchase and WoW I'm very pleased with the service team for back up. Good Job Cookeville Ford... More

Great Service every time. Every time I have needed them they have been there for me. Service Advisors Christina Root and Casey Loftis have always been very courteous and knowle Every time I have needed them they have been there for me. Service Advisors Christina Root and Casey Loftis have always been very courteous and knowledgeable to my vehicles service needs. Whether it has been regular scheduled service, or last minute going out of town maintenance concerns they have always found a way to work me in. And to Service Tech Brandon Dyer thank you for trusted maintenance and servicing that keeps me going down the highway. Again thank you. More

Incredible experience and customer service! My experiences with the dealership, in particular Matt Thomsen, to assist me with the purchase of a used vehicle for my son, was the best I have encou My experiences with the dealership, in particular Matt Thomsen, to assist me with the purchase of a used vehicle for my son, was the best I have encountered in my life. Matt's positive efforts and reasoning to provide me with the process to obtain a vehicle out-of-state was extremely professional, and worth the wait. I will be back to this dealership for my next vehicle, due to the relationship that has evolved with Matt! , More

best service in town keeping you updated work with you on what you need to keep your FORD running like a new one and getting the right tires for my truck at the right pric keeping you updated work with you on what you need to keep your FORD running like a new one and getting the right tires for my truck at the right price More

Regular maintenance Always treat me very well. Maintenance done in a timely and professional manner. They always take care of my concerns. Casey treats his customers with Always treat me very well. Maintenance done in a timely and professional manner. They always take care of my concerns. Casey treats his customers with respect and very professional More

Frozen door latch repairs Christina root did a great job of getting my f350 in / and out quickly for recall work for frozen door latches. She communicated regularly with update Christina root did a great job of getting my f350 in / and out quickly for recall work for frozen door latches. She communicated regularly with updates More

Amazing It was my first time at this dealership and I wasnt sure how the service would be. The service was amazing everyone was so nice. They did great work! It was my first time at this dealership and I wasnt sure how the service would be. The service was amazing everyone was so nice. They did great work! More