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Ford of Cookeville
Cookeville, TN
1,234 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,234 reviews
May 13, 2020
Friendly Take charge attitude to help me. Thank you.. I can’t think of any other words to say other than thank you and I appreciate the service . Take charge attitude to help me. Thank you.. I can’t think of any other words to say other than thank you and I appreciate the service . More
by Colby Ardis
Employees Worked With
Second chair service
May 08, 2020
Service Casey in Service was super helpful and had our vehicle in and out in no time. Very pleasant experience area was very clean and safe. Casey in Service was super helpful and had our vehicle in and out in no time. Very pleasant experience area was very clean and safe. More
by JSCott2001
Employees Worked With
Casey
May 04, 2020
Excellent service as always, Ford has a great staff of knowledgeable team members. They alway get me in and out in a very efficiently. They also have a great waiting room with coffee and snacks! knowledgeable team members. They alway get me in and out in a very efficiently. They also have a great waiting room with coffee and snacks! More
by AJ
Employees Worked With
Xavier Norman
May 03, 2020
Easy to work with Very easy to deal with. Overall pleased with the deal I got. Always a Ford fan! I have purchased many new trucks/vans. Appreciate the easy part. Very easy to deal with. Overall pleased with the deal I got. Always a Ford fan! I have purchased many new trucks/vans. Appreciate the easy part. More
by bgemstar
May 02, 2020
2020 Ford Edge Pleasant experience of internet new car purchase. Lyle Heisz was willing and able to handle our search and finalize the purchase transaction. Would hi Pleasant experience of internet new car purchase. Lyle Heisz was willing and able to handle our search and finalize the purchase transaction. Would highly recommend. More
by jabon
Employees Worked With
Lyle Heisz
April 29, 2020
Excellent service and communication! Everything was thoroughly explained prior to my service. Would highly recommend to anyone for vehicle servicing or if they’re in the market for a new/used vehicle! thoroughly explained prior to my service. Would highly recommend to anyone for vehicle servicing or if they’re in the market for a new/used vehicle! More
by walker75
Employees Worked With
Greg Copley
April 26, 2020
Awesome salesman very friendly and courteous. Will use again and tell friends about this dealership. Brent was easy to work with, a joy to deal with again and tell friends about this dealership. Brent was easy to work with, a joy to deal with More
by Sunluvrs
Employees Worked With
April 23, 2020
service very fast and friendly service. I was in and out in less than an hour. Informed about damage to air filter before it was replaced. Which allowed me to very fast and friendly service. I was in and out in less than an hour. Informed about damage to air filter before it was replaced. Which allowed me to take preventive steps to keep it from happening again. More
by lank1478
Employees Worked With
Xavier Norman
April 22, 2020
Lyle "The Canadian" Lyle called us because he knew we were looking to buy a new car. We had not decided on the model we wanted, Once we got to the dealership Lyle took th Lyle called us because he knew we were looking to buy a new car. We had not decided on the model we wanted, Once we got to the dealership Lyle took the time to ask us the right kind of questions to help us shorten the list of potential cars. We drove two great cars but ended up buying a car that we had not thought of before but are very excited about. Thank you Lyle. You were terrific! More
by Highlycharged
Employees Worked With
Layne "The Finance Man", Lyle Heisz
