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Ford of Cookeville
Cookeville, TN
1,226 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,226 reviews
October 08, 2019
oil change Came in for an oil change with questions about a seal leak. Christina was on top of it right away! Work was done in a fair amount of time with a car w Came in for an oil change with questions about a seal leak. Christina was on top of it right away! Work was done in a fair amount of time with a car wash to boot!! Christina is always very friendly, smiling but very professional!! great job! More
by Grammie
Employees Worked With
Christina Root
October 08, 2019
Excellent as usual. Awesome dealership, professional and courteous employees. This was our third vehicle bought from Ford Lincoln of Cookeville. We wouldn't go anywhere e Awesome dealership, professional and courteous employees. This was our third vehicle bought from Ford Lincoln of Cookeville. We wouldn't go anywhere else and have sent numerous people to this dealership. Joe Hayden is an awesome man and we love dealing with him, he goes above and beyond to make his customers happy. Lane in the finance dept. is an awesome person. He has helped us finance all three vehicles and always been courteous and helpful to us. He tells you up front what the interest rate and payment will be. We will never trade anywhere else. Awesome group. 100% satisfaction Shelia Hargis More
by sheliah19
Employees Worked With
October 07, 2019
quick and patient I asked for a heads up on major expenses in the future and I was given them. Also needed help re-syncng my phone to the car and getting the right gas I asked for a heads up on major expenses in the future and I was given them. Also needed help re-syncng my phone to the car and getting the right gas mileage display. No problem. I didn't need to wait long for this service. Service rendered respectful service to an old lady with a lot of questions. I'm always happy with this place except when I get charges that I didn't expect. That's happened only once in the past. More
by Heather
Employees Worked With
Greg Copley
October 05, 2019
Quick but careful sale. Best truck for me at best price. No hassle sale and followed up to make sure truck was satisfactory. Thanks Cookeville Ford. No hassle sale and followed up to make sure truck was satisfactory. Thanks Cookeville Ford. More
by TMM
October 04, 2019
Very nice I have a hard time making decisions and they put up with me for hours and let me drive everything until I was sure it was what I wanted I have a hard time making decisions and they put up with me for hours and let me drive everything until I was sure it was what I wanted More
by Peterbuilt330
Employees Worked With
Matt Thomsen
October 04, 2019
service dept. great Always great to get my 2013 explorer serviced at Ford, they do a great job plus give it a good washing before i leave. Also they Let me know or remin Always great to get my 2013 explorer serviced at Ford, they do a great job plus give it a good washing before i leave. Also they Let me know or remind me of future things to do that my vehicle might need later looked at . Alease More
by Alease
Employees Worked With
none i was in service dept
October 04, 2019
In for a recall on F150 I was in for a recall on my F150. The service department started on time and finished an hour earlier than promised. The work was done without soili I was in for a recall on my F150. The service department started on time and finished an hour earlier than promised. The work was done without soiling the vehicle. The waiting room was clean as was the restroom. I have had mechanical repairs done at Cookeville ford before and give the service department five stars. More
by Beekeeper
Employees Worked With
Greg Copley
October 01, 2019
Nice xx I love it. Glad we got Will. He knows his job and did it very well he explained the SUV and everything that it does in detail. Nice to work with.👍👍 Glad we got Will. He knows his job and did it very well he explained the SUV and everything that it does in detail. Nice to work with.👍👍 More
by Mary
October 01, 2019
Had the first oil change & service on my Edge. I was so happy to find out how professional, knowledgeable & friendly they are! Will be back! happy to find out how professional, knowledgeable & friendly they are! Will be back! More
by Sheryl
Employees Worked With
Christina Root, David Martin
September 30, 2019
Great customer service as usual. The service department is very professional and courteous. Casey and Christina are very knowledgeable and helpful. They explain everything that is goi The service department is very professional and courteous. Casey and Christina are very knowledgeable and helpful. They explain everything that is going on. The service department is the best. More
by Trucking James
Employees Worked With
Kevin Parrish
