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Ford of Cookeville

Cookeville, TN

4.9
1,398 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,398 reviews

August 04, 2020

Professional, friendly, knowledgeable Proven over and over again that it’s not just about buying a car ..love how knowledgeable Lyle is and helping us understand vehicle and what all the More

by hi4509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Winston , Lyle Heisz
Aug 06, 2020 -

Ford of Cookeville responded

Thank you very much for your review. We appreciate the kind words and want to say thank you for giving us a chance to earn your business. Glad to hear Lyle, Travis, and the rest of our team took great care of you. We try to make car buying stress free and convenient for our customers. Please let us know if there is anything else our team can do for you.

August 02, 2020

Professional, courteous service Scheduled appointment to have some Ford accessories installed. They were ready with all the parts and labor. Everything was installed A+ and ALL the e More

by sapsucker40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devan Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Phillips
Aug 06, 2020 -

Ford of Cookeville responded

Thank you for the review! Pleased to hear our team took great care of you during your visit and got your accessories installed in a timely fashion. Please don't hesitate to reach out if we can assist you in any way.

August 01, 2020

It was a great experience as usual! The staff was friendly and professional. My service needs were met and it was completed in a timely fashion. More

by Grylander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
Aug 06, 2020 -

Ford of Cookeville responded

Thank you for your review! Glad to hear our Christina and the rest of our service team got you taken care of in a timely manner!

August 01, 2020

The Canadian was very helpful throughout the whole process. I am very pleased with my experience. Everyone was very professional and knowledgeable. 10/10 would recommend More

by brad_merrell
Recommend Dealer
Yes
Employees Worked With
Lyle Heisz
Aug 06, 2020 -

Ford of Cookeville responded

Thank you Brad! Really appreciate you taking the time to leave us your review. Please let us know if there is anything else we can do for you in the near future.

July 29, 2020

Lyle was such a great help to me. Helping me pick the right car and making me secure about picking my car. I would recommend Ford Lincoln of Cookeville and Lyle! More

by lamassey92810
Recommend Dealer
Yes
Employees Worked With
Lyle Heisz
Aug 06, 2020 -

Ford of Cookeville responded

Thank you for your review! Pleased to hear Lyle took great care of you and coached you to the right car that meets your needs!

July 28, 2020

Vey easy, no hassle deal. I went to the dealership to look at a new truck. When my wife and I arrived we were greeted by Adam at the front door. Adam and Brent Smith then very More

by buzzard228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam, don't know his last name.
Aug 11, 2020 -

Ford of Cookeville responded

Thank you for your review! We hope you are loving your new 2020 Ranger and glad to hear Adam and Brent took the time to go over what options would best fit your needs. Please don't hesitate to reach back out to us if there is anything else we can do to help.

July 25, 2020

I had such a wonderful visit, not pushy at all and got me in the car that I wanted! Definitely recommend!! Thank you so much! More

by Destanystruth
Recommend Dealer
Yes
Employees Worked With
Michael Williams
July 23, 2020

Very professional people they helped me a great deal! Josh Stanton & Lyle were very helpful & friendly! I will recommend Ford Lincoln of Cookeville to all my friends More

by Stevenfarley1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Stanton
Jul 24, 2020 -

Ford of Cookeville responded

Thank you for the review Steven, we really appreciate you choosing to come see us at FLOC. Glad to hear Josh & Lyle took great care of you during your visit. Please don't hesitate to reach out if there is anything our team can do for you before your first maintenance visit.

July 23, 2020

Great Service, High Prices I got to say Casey is one of best in the service dept. He is very knowledgeable with my issues, and has a great attitude. He listens to me about my is More

by sbrown317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis
Jul 24, 2020 -

Ford of Cookeville responded

We agree, Casey is one of the best on our team. He does a great job making sure his customers are taken care of and always very informed during the process. We are glad to hear he took great care of you during your visit as well!

July 18, 2020

Getting Routine Service I brought my 2019 Flex for an oil change and a tire rotation. I was met in the queue by service attendant Xavier Norman. Big smile, great attitude, More

by Snowman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Norman
Jul 24, 2020 -

Ford of Cookeville responded

Thanks Snowman! We appreciate you choosing to service your vehicle with us at FLOC and glad to hear Xavier took great care of you during your visit. Please don't hesitate to reach out before your next visit if there is anything we can do to help you!

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