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Ford of Cookeville

Cookeville, TN

4.9
1,262 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,262 reviews

March 13, 2019

Awesome! My friend and I came into the dealership one night and I am so glad we ran into Nick! Very nice and respectful young man. He thoroughly took his time More

by Fordgirl1914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
Mar 13, 2019 -

Ford of Cookeville responded

Thank you for the review. We have to agree with you, Nick is a very valuable member to our team. We are glad to have him! We are happy to hear he took excellent care of you during your visit as well. Please reach out if there is anything else we can do for you.

March 13, 2019

Scheduled Auro Maintenance and Recall Service I arrived at the dealership and was greeted promptly. I stayed in the lounge area while the work was being done. The service took less time than I th More

by bonanzavol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis
Mar 14, 2019 -

Ford of Cookeville responded

Thank you for your review, we're glad to hear Casey made your visit a great one. Thanks for choosing to service with us at FLOC.

March 13, 2019

Amazing Racheal-Tazelaar was amazing very polite and very helpful and a very outstanding persons the dealership is the best ford place we have been to keep up More

by Connie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
Mar 13, 2019 -

Ford of Cookeville responded

Thank you for taking the time to leave us your review!

March 13, 2019

Keri from Cookeville Excellent experience working with Matt Thomsen and Geoffery Root. They helped me with a used van that was within my budget AND suits my family's needs More

by Keri from Cookeville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Thomsen
Mar 13, 2019 -

Ford of Cookeville responded

Keri, thank you for sharing your experience at our dealership with us. Pleased to hear Matt and Geoff took excellent care of you to get you in a vehicle that met all your needs. Please reach out if there is anything else we can do for you.

March 13, 2019

Great service and sales This is the second vehicle I purchased with Ford Lincoln of Cookeville. Both times the service and sales department above and beyond what they should More

by Olmstead98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Parrish
Mar 13, 2019 -

Ford of Cookeville responded

Thank you for sharing your experience with us. We appreciate you choosing us at FLOC for your recent vehicle purchases. Please let us know if there is anything else our team can do for you.

March 13, 2019

Service My 18year old came in this past week to get his oil changed and the service dept. took great care of him. It’s nice being able to feel comfortable eno More

by Branson2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier
Mar 13, 2019 -

Ford of Cookeville responded

Thank you for taking the time to share your review with us. We greatly appreciate the kind words. Please let us know if there is anything our team can do for you or your son before your next visit. Thanks for joining our #FLOCFamily!

March 13, 2019

Wonderful customer service! Ethan was the best car salesman I’ve ever worked with! I told him the vehicle I wanted, price, and payment, and he and Geoff delivered! My Jeep is eve More

by Kim1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Deloach
Mar 13, 2019 -

Ford of Cookeville responded

Kim, thank you for taking the time to share your experience with us. We are very pleased to hear Ethan and Geoff took great care of your Jeep purchase. Please let us know if there is anything our dealership can do for you before your next service visit.

March 13, 2019

Great Experience Anytime I buy a car it will be with “Car Coach “ Deloach Ethan Deloach he is the best! I highly recommend using him he really makes you feel comfortab More

by Allen
Recommend Dealer
Yes
Employees Worked With
Ethan Deloach
Mar 13, 2019 -

Ford of Cookeville responded

Thanks for the kind words and sharing your review Allen!

March 13, 2019

First class! Ethan provided first class service from the time I walked in the door to the time I drove off. Extremely helpful and willing to work with anyone to ge More

by DuckDestroyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Deloach
Mar 13, 2019 -

Ford of Cookeville responded

Thank you for taking the time out of your day to share your review! Glad to hear Ethan took excellent care of you during your visit. Welcome to the #FLOCFamily!

March 13, 2019

AWESOME CUSTOMER SERVICE Ethan is the best! Customer service is A+!! I highly recommend buying from him!! Car buying is not always easy, BUT Ethan did everything he could to m More

by Julianne Barrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Deloach
Mar 13, 2019 -

Ford of Cookeville responded

Thanks for the review Julianne! Glad to hear Ethan provided you with excellent service during your purchase. Please feel free to reach out if there is anything else Ethan or our dealership can do for you.

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