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Ford of Cookeville - Service Center

Cookeville, TN

4.5
386 Reviews

386 Reviews of Ford of Cookeville - Service Center

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September 05, 2020

the people there are friendly , great experience , knowledgeable , would recommend to anyone looking to have their vehicle serviced , everything goes smooth and it was just a pleasure More

by hlafever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Jagnandon
Sep 22, 2020 -

Ford of Cookeville responded

Thank you for your kind words! You're making us blush... We really appreciate you choosing FLOC as your dealer. We are one call away if you ever need anything in the near future.

August 31, 2020

Great work. I was out in under an hour. A A A A A A A A A A A A A A A A A More

by drickman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember names
Aug 31, 2020 -

Ford of Cookeville responded

Thanks Rickman! We A A A A A A A A A A A A A A A A Appreciate your review too! 😀

August 30, 2020

Ford Lincoln of Cookeville always delivers great service and professional results. The staff are professional, attentive, caring, and helpful. I never worry about my vehicle service at Ford Lincoln of Cooke More

by Bill Petty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Copley
Aug 31, 2020 -

Ford of Cookeville responded

Thanks for the review Bill! We appreciate you trusting in our team to always make sure you and your vehicles are taken care of. Please let us know if there is anything we can do for you before your next service visit.

August 29, 2020

Doug, the write guy, called when ready and made sure the truck and engine compartment were cleaned up. My salesman, Devan, made arrangements for my transportation to/from my house. More

by cakeman48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devan Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Ford of Cookeville responded

Thanks for the review! Glad to hear Devan and Doug took great care of you during your visit.

August 25, 2020

Great professional service every time. Quick and easy, in and out. Everything explained thoroughly before service was performed. Would highly recommend this dealership to anyone. More

by walker75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis and Greg Copley
Aug 31, 2020 -

Ford of Cookeville responded

Thank you for the review! We appreciate you choosing to service your vehicle with us and pleased to hear our team made sure your experience at FLOC was a great one.

August 25, 2020

To Whom it May Concern,I was very satisfied and pleased To Whom it May Concern, I was very satisfied and pleased with excellent efficient work. Costumer serves was excellent.Everybody ay the Ford Lincol More

by blutjung4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine
Aug 31, 2020 -

Ford of Cookeville responded

Thank you for the review Birgit! We are glad to hear you had a great experience with us during your visit at FLOC!

August 16, 2020

Service for car I am most pleased with the service department. They are very courteous and professional every time I have my car in for service. Thank you Christina. More

by davis2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
Aug 21, 2020 -

Ford of Cookeville responded

Thank you for taking the time to share your review with us. Glad to hear Christina took great care of you during your visit. Please don't hesitate to reach out anytime if there is anything else our team can do for you!

August 10, 2020

In and Out Just an oil change, Service department was great,kind and courteous. I did not have the time to get my current recalls fixed so we will be back at the More

by Boatdude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2020 -

Ford of Cookeville responded

Thank you very much for the review. Glad to hear our team took great care of you with the oil change, whenever you are ready bring it back to us and we will make sure to get those recalls knocked out for ya!

August 09, 2020

The service department is great! All of the service writers we deal with are courteous. Xavier Norman was Yesterdays service rep. He’s wonderful. Always respectful. Always helpful. Always informative. More

by Ms. G
Recommend Dealer
Yes
Employees Worked With
Xavier Norman - 5 stars. Always friendly. Always respectful. Always informative
Aug 11, 2020 -

Ford of Cookeville responded

Thank you very much for your review. We appreciate you choosing to service your vehicle with FLOC and we are glad to hear our team took great care of you during your visit.

August 07, 2020

I discussed the issues with service membersChristina I discussed the issues with service members Christina Root she discussed everything very well Brought vehicle I drop it off 1:15pm Christina called More

by sandbautosales
Recommend Dealer
Yes
Employees Worked With
Christina Root
Aug 11, 2020 -

Ford of Cookeville responded

Thank you for the review. You were in great hands with Christina, glad to hear she took great care of you and your vehicle during your visit with us. Please don't hesitate to reach out if there is anything our team can do for you in the near future.