Ford of Franklin

I recently bought a vehicle from Cody "Cowboy" Brown and couldn’t have asked for a better experience. From the start, Cody was incredibly informative and knew all the ins and outs of the vehicle I was looki couldn’t have asked for a better experience. From the start, Cody was incredibly informative and knew all the ins and outs of the vehicle I was looking at. He took the time to answer every question without ever making me feel rushed or like just another number. What stood out most was how genuine he was throughout the entire process. No pressure, no games—just straightforward, honest help. Cody made the whole process smooth and stress-free, and I drove away with confidence knowing I made the right choice. If you're looking for a car salesman who actually listens, knows his stuff, and treats you like a real person, ask for Cowboy. You won’t regret it. More

I would like to thank my uncle Clyde Maxwell for selling my son Jordan Ragland a new 2023 Camaro he was very professional not just cuz he's my uncle but he know the car business! He was very professional ve my son Jordan Ragland a new 2023 Camaro he was very professional not just cuz he's my uncle but he know the car business! He was very professional very kind very polite very knowledgeable thanks again Uncle Clyde we really appreciate you! God Bless! More

Ben was great! He answered all our questions, was fast in processing all the paperwork, very responsive on email, and even removed a spot on the door at the last mi He answered all our questions, was fast in processing all the paperwork, very responsive on email, and even removed a spot on the door at the last minute. He gave us personal experience and was really knowledgeable about the truck ! Would definitely recommend him to anyone. More

Kaleb is amazing! He made the whole car buying process better than any other experience we have had by far just a 10/10 guy to work with. The dealership is laid out ki He made the whole car buying process better than any other experience we have had by far just a 10/10 guy to work with. The dealership is laid out kind of wonky reason for the 4 stars, but I understand why. Apple Maps took us through the back lot which was open when we went in and then both exits were closed when we tried to go to the front which was frustrating but it is what it is. Overall we got a CPO vehicle with low miles at a decent price which is so rare at a dealership these days. These guys worked with us and were overall straightforward. I would do it all over again. Thank you Kaleb! More

Taylor was excellent and helped get me and my new F-250 out the door in just over an hour. Everyone was very welcoming and helpful. Overall, great experience. out the door in just over an hour. Everyone was very welcoming and helpful. Overall, great experience. More

Exceptional first class treatment no short cuts in meeting customer needs. I strongly recommend Franklin Lincoln! meeting customer needs. I strongly recommend Franklin Lincoln! More

Kalab was fantastic and truly attentive. He was honest, direct, and a pleasure to work with. He was honest, direct, and a pleasure to work with. More

Cody and Denzel were easy to work with. No pressure sale of super duty truck was at the top of the list on deal for truck. No pressure sale of super duty truck was at the top of the list on deal for truck. More

Great experience. Was not pressured into a purchase and answered all my questions. Simple process. Was not pressured into a purchase and answered all my questions. Simple process. More

My experience purchasing a 2023 Navigator started off really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the b really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the buying process incredibly smooth. However, the post-purchase experience quickly turned into a headache. Despite multiple assurances from the dealer that the Navigator was completely blemish-free and there were "no excuses to be made for this vehicle", I found a noticeable scratch on it upon delivery. I was asked to get an estimate to repair it, which I did from multiple places to get a fair price for the dealer, but then they ghosted me and never responded. It's incredibly frustrating when promises aren't kept, especially when you're left hanging after doing what they asked. If there was no intent to resolve, the dealer should have had the courage to tell me straight up, rather than waste my time. I would strongly encourage other buyers to think twice if considering a purchase "sight unseen". It's a shame, because had this situation been handled better I would've had nothing but great things to say. More