Ford of Franklin

This dealership provided 5 star treatment and we could not be happier with our new car!!! not be happier with our new car!!! More

I totally recommend this dealership for your next vehicle purchase. Grey with our sales representative he was excellent a very professional straight to the point as well as the finance guys,everything went v purchase. Grey with our sales representative he was excellent a very professional straight to the point as well as the finance guys,everything went very smoothly More

Ford of Franklin took great care of me. And the whole process was fast! They were helpful, not overly pushy with sales, and made buying my truck smooth and easy. Frank was awesome to work w And the whole process was fast! They were helpful, not overly pushy with sales, and made buying my truck smooth and easy. Frank was awesome to work with! I'll definitely buy my next Ford with these guys! More

I am about as tough as a critic that you will find. I come from the old way of thinking where you should provide every customer with top level service all the time. I have worked in sales, and I know I come from the old way of thinking where you should provide every customer with top level service all the time. I have worked in sales, and I know it can be a grueling task. I spent countless hours researching, talking to other dealerships both in and out and state, and looking over every last detail. After all of that I can assure you of one thing. BEN RHETT is the friendliest, most knowledgeable man in his craft that anyone. Most of the people I spoke with had some knowledge about the vehicles (thought I usually knew more than they did), a few had pretty good knowledge, but Ben quite literally knew every fine detail about every model we asked him about. He listened to what asked, answered our questions fully, and went further, anticipating things we might just want to know about that we didn't think to ask. Multiple people within the dealership commented that he was the best guy when it comes to this. They told us that he spends hours learning about each model, and spends extra time learning each new model as it comes in or has updates. He didn't try to oversell us, he helped us find exactly what we needed. He asked us intelligent questions, followed up quickly when we reached out (even when he was on vacation), and I cant thank him enough for making what is typically a very stressful situation as easy as you could possibly imagine. He even spend 30-45 mins post sale with us setting up all the features of the car for both of us. There were two other couples waiting for him, but he did not rush us at all. My mother and father in law has recently purchased from Ben and had also had a great experience. Everyone at the dealership was friendly and inviting, but Ben knocked it out of the park. If you an are the market for a Lincoln (or any other Ford product), do yourself a huge favor and visit Ford of Franklin, ask for Ben, and tell him that Jon sent you his way. He will NOT disappoint. When you walk in he will be wearing a suit, but when you leave, you will feel like he should be wearing a cape! More

I met Jeff Dawson for the first time three weeks ago. I have been a Toyota girl since 1986 and I wanted to look at something different and Jeff took the time to explain everything to me about the Lincoln I have been a Toyota girl since 1986 and I wanted to look at something different and Jeff took the time to explain everything to me about the Lincoln Corsair. Jeff listened to everything I wanted and showed me about 10 cars. I finally chose one and I’m so thankful he took the time with me. Jeff Dawson is definitely an asset to the Lincoln team. Every employee that we were to see next came to introduce their self to us while we were waiting because they were very busy that day. In closing I would like to share that I love my new Lincoln Corsair. It’s quiet and gets great gas mileage. Cindy S. More

Jeff Dawson is a great saleman and person always enjoy coming to Lincoln to get my car Thanks so much for fast setvice coming to Lincoln to get my car Thanks so much for fast setvice More

This was my first brand new car purchase! Evan and the finance person were FANTASTIC. Evan worked with me all day via text message!! Once we had picked a car and handled financing, I drove t Evan and the finance person were FANTASTIC. Evan worked with me all day via text message!! Once we had picked a car and handled financing, I drove to Franklin to pickup the vehicle!! Evan had the car detailed and filled up with gas. He went with me on a test drive! He was genuinely as excited for me as I was!! He took his time and walked through all the features of the car and the app and what not. He made sure I was completely comfortable before he let me leave!! I will continue to by any vehicles my family needs from him as long as he is there and with Ford of Franklin always! The finance person was amazing as well! He was down to earth and as country as I am! We discussed where i lived and different funny stories about being younger. When it come to the paperwork, he slowed down and went through each page and line with me. He explained all the warranties and cash back that i was receiving. He made sure I was comfortable with everything before we finalized. Over all great experience!! More

Jeff Dawson was very helpful finding us a car within our size and budget. We appreciate the help. size and budget. We appreciate the help. More

I had a great experience at Ford of Franklin! Miguel made the process super easy. I’ll definitely be back for my next Raptor. Miguel made the process super easy. I’ll definitely be back for my next Raptor. More