Ford of Franklin

My experience purchasing a 2023 Navigator started off really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the b really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the buying process incredibly smooth. However, the post-purchase experience quickly turned into a headache. Despite multiple assurances from the dealer that the Navigator was completely blemish-free and there were "no excuses to be made for this vehicle", I found a noticeable scratch on it upon delivery. I was asked to get an estimate to repair it, which I did from multiple places to get a fair price for the dealer, but then they ghosted me and never responded. It's incredibly frustrating when promises aren't kept, especially when you're left hanging after doing what they asked. If there was no intent to resolve, the dealer should have had the courage to tell me straight up, rather than waste my time. I would strongly encourage other buyers to think twice if considering a purchase "sight unseen". It's a shame, because had this situation been handled better I would've had nothing but great things to say. More

A very welcoming atmosphere. There was no feeling of pressure to buy a particular vehicle. All of the representatives were patient and knowledgeable in their respective areas. Th There was no feeling of pressure to buy a particular vehicle. All of the representatives were patient and knowledgeable in their respective areas. They also made me feel like I could call and ask for assistance with the technology at any time in the future, not just the day of the sale. I would recommend the dealership based on my experience so far. More

Ben was wonderful and very patient with all my questions! He took plenty of time to answer all my questions in depth. He took plenty of time to answer all my questions in depth. More

Dealership is welcoming, clean, and make customers comfortable and are free to browse. Sales people r happy to answer questions, but r not pushy at all. comfortable and are free to browse. Sales people r happy to answer questions, but r not pushy at all. More

Cody is patient and informative - an incredible combination of qualities! We so appreciated regular updates about availability, respect for our preferences, and light heartedness. Thank you! combination of qualities! We so appreciated regular updates about availability, respect for our preferences, and light heartedness. Thank you! More

Choosing the right vehicle at Ford Lincoln Of Franklin is by far the easiest experience I have ever had. The sales staff listen to me, and then ask return questions so that they make sure I find the best veh by far the easiest experience I have ever had. The sales staff listen to me, and then ask return questions so that they make sure I find the best vehicle for current our needs. They DON’T try to make a quick sale and move onto the next customer. They DON’T give you the bottom line with a take it or leave it attitude. This team works with you to find you the best possible option/s for you. In my experience, all you have to do is ask for Jordan Kelley, and you will be treated as if you are his family. More

Ford of Franklin is a great dealership! Casey was such a joy to work with. He is very knowledgeable with all the different cars we looked at and we didn’t feel pressured to buy a car! I cou Casey was such a joy to work with. He is very knowledgeable with all the different cars we looked at and we didn’t feel pressured to buy a car! I couldn’t make up our mind and he was patient with me through that process. He also was patient with my 3 and 6 year we had with us. It truly was the best buying experience we’ve ever had and we’ve bought a lot of cars. I HIGHLY recommend Casey if you’re looking for a vehicle! More

Ben was great and made the whole Process very easy and we live our new car! we live our new car! More