Ford of Franklin

Awesome experience !!! I would recommend anybody to come this dealership either your first time buyer or just looking for a new car. I just bought 2017 mustang gt from there I would recommend anybody to come this dealership either your first time buyer or just looking for a new car. I just bought 2017 mustang gt from there and it's just keeps a smile on my face. Cody Martin is a great guy very honest and straight forward if your in the market come see him I'm pretty sure you will be driving off the lot with same smile I still have. Thank you Ford of Franklin and the staff for helping me purchase my dream car!!!! More

Out of state travelers I wanted to give a huge thumbs up for the service people at Franklin Ford-Lincoln. We were on vacation visiting Tennessee for the first time and our a I wanted to give a huge thumbs up for the service people at Franklin Ford-Lincoln. We were on vacation visiting Tennessee for the first time and our air conditioning stopped working. On very short notice, they took us in and fixed the problem in less than 2 hours and we were on our way! The cost was very reasonable too; not what we expected! Their help was felt immediately as just a couple of hours later we were stuck on Interstate 40 for an hour or more just sitting in the hot 90 degree sun! Thank God they took care of us. Kudos to Bobby Tillis and the service staff. Lorne & Kellie Watson Rochester, New York More

Bad apple We came to n for recall repair on our Fusion. Dropped car off and heard nothing for days. I finally tracked down our service person Matt and found out We came to n for recall repair on our Fusion. Dropped car off and heard nothing for days. I finally tracked down our service person Matt and found out why there was a delay. . He seemed not to care that our family was struggling with one car. We visit this dealer often and still will but we won't be seeing Matt again. More

Wonderful experience! Cody was absolutely the best! Extremely knowledgeable. Made us feel so at ease. So very very polite & gracious! Super super young man who is a great Cody was absolutely the best! Extremely knowledgeable. Made us feel so at ease. So very very polite & gracious! Super super young man who is a great asset to the dealership! We were really impressed with him & will not hesitate to recommend him and the dealership!!!! More

Very satisfied Very knowledgeable and helpful. Would recommend Cody Martin! Very good experience with everyone we dealt with in purchasing a new vehicle. Would re Very knowledgeable and helpful. Would recommend Cody Martin! Very good experience with everyone we dealt with in purchasing a new vehicle. Would recommend dealership to friends. More

Job Well Done Went in there looking for a Mustang and they came within a few hundred dollars of what I was willing to spend. About 2 hrs in and out. Ask for Cody! Went in there looking for a Mustang and they came within a few hundred dollars of what I was willing to spend. About 2 hrs in and out. Ask for Cody! More

Best Service Experience I've had Yet My car broke down on a Friday afternoon and I called Ford of Franklin to let them know that I was having my car towed to them that night. They immedi My car broke down on a Friday afternoon and I called Ford of Franklin to let them know that I was having my car towed to them that night. They immediately supplied me with an awesome brand new loaner SUV to drive while my car was being repaired so I was never inconvenienced. The service department called first thing Saturday morning to find out as many details as I had to offer and gave me multiple forms of communication, including a direct line and texting straight to the service manager in charge of my repair. They kept me informed the entire time and called before closing Saturday to let me know where they were in the process. Ford of Franklin’s service department found a way to completely repair the issue without purchasing new parts – That is a HUGE win that helps save you money. Nice to know there are service departments out there that are looking out for you. They even had my car washed when I came to pick it up mid-week. Every single person that I dealt with was friendly, offering to help with anything, and answered all my questions. Wouldn’t go anywhere else after that experience! More

Great Experience - Thanks Cody Martin! I was shopping for a 2017 Ford Explorer Sport. While at another dealership, I wasn't satisfied with the service I was receiving and I backed away from I was shopping for a 2017 Ford Explorer Sport. While at another dealership, I wasn't satisfied with the service I was receiving and I backed away from the deal. When I reached out to other dealerships, Cody Martin immediately contacted me and informed me that not only could he beat the deal that I was being offered, but that he could crush it. True to his word, when I arrived at Ford Lincoln of Franklin, Cody Martin set me up with the exact Ford Explorer Sport that I was looking for. His deal was incredible, he and the rest of the staff were a pleasure to work with and I cannot recommend Ford Lincoln of Franklin enough. I arrived late in the evening and instead of having me drive all the way back the next day (I'm from Clarksville), they stayed late to help me complete the purchase and save me the additional trip. This was the second vehicle that I purchased from their dealership in a three year period and both experiences were painless. Ford Lincoln of Franklin employs quality individuals that care about the experience that you have, and Cody is a fine example of this. More

Awesome Buying Experience! Cody and the staff at Ford Lincoln of Franklin are awesome. This would be my 2nd purchase from them. Cody answered every question from the request I m Cody and the staff at Ford Lincoln of Franklin are awesome. This would be my 2nd purchase from them. Cody answered every question from the request I made online to walking out the door with the keys to our new F150. We can't thank him enough for such a seamless buying experience. More

Excellent from begining to end!! I was in the market for a fully loaded 2017 Ford Expedition, which were being heavily incentive by the factory. I came a cross a King Ranch Expedition I was in the market for a fully loaded 2017 Ford Expedition, which were being heavily incentive by the factory. I came a cross a King Ranch Expedition at Ford Lincoln of Franklin that carried the Ford incentive but it was also discounted substantially because it had been used as a loaner for service customers. It had logged 2070 miles. I was contacted by Hayne, the Sales Rep and also spoke with Brian the F&I Manager via phone. The dealership was 80 miles form where I live and I already had financing in place. I was trading a 2014 Toyota Highlander Limited in which I had substantial equity and they offered me almost exactly what I was seeking on the trade, contingent on the vehicle being in excellent condition, which it was. I made an appointment to arrive at 10 AM on Friday morning, and when I did everything was in place. The Expedition had been beautifully detailed, Hayne showed me a round the dealership, which is impressive and Brian handled the business transaction as soon as he finished with a prior customer. Brian worked with the rep from my credit union and we got through everything with no issues. Hayne then took me out to the Expedition, gave me a bottle of ice cold water and a small box of customized chocolates (a first). Hayne covered all of the aspects of the vehicle and I was on my way in less than 40 minutes. The folks at Ford Lincoln of Franklin do things the right way, the first time. They were pleasant, forthright and did exactly what we had discussed over the phone. I came away knowing I'll do business with this dealership again because of the way they conducted themselves on this transaction. Finally, I had been in contact with 9 Ford dealerships in central TN and northern AL and even one in southern IL searching for the right vehicle. Some did ok, one was unresponsive even after a test drive, and 3 met my expectations. Ford Lincoln of Franklin was the only dealership that exceeded my expectations. I also got a follow-up call from Jesse Nichols asking if I was satisfied with the way I had been treated. You easily get the feeling that service and integrity are cornerstones for this excellent Ford dealership. More