Ford of Franklin

Very satisfied Very knowledgeable and helpful. Would recommend Cody Martin! Very good experience with everyone we dealt with in purchasing a new vehicle. Would re Very knowledgeable and helpful. Would recommend Cody Martin! Very good experience with everyone we dealt with in purchasing a new vehicle. Would recommend dealership to friends. More

Job Well Done Went in there looking for a Mustang and they came within a few hundred dollars of what I was willing to spend. About 2 hrs in and out. Ask for Cody! Went in there looking for a Mustang and they came within a few hundred dollars of what I was willing to spend. About 2 hrs in and out. Ask for Cody! More

Best Service Experience I've had Yet My car broke down on a Friday afternoon and I called Ford of Franklin to let them know that I was having my car towed to them that night. They immedi My car broke down on a Friday afternoon and I called Ford of Franklin to let them know that I was having my car towed to them that night. They immediately supplied me with an awesome brand new loaner SUV to drive while my car was being repaired so I was never inconvenienced. The service department called first thing Saturday morning to find out as many details as I had to offer and gave me multiple forms of communication, including a direct line and texting straight to the service manager in charge of my repair. They kept me informed the entire time and called before closing Saturday to let me know where they were in the process. Ford of Franklin’s service department found a way to completely repair the issue without purchasing new parts – That is a HUGE win that helps save you money. Nice to know there are service departments out there that are looking out for you. They even had my car washed when I came to pick it up mid-week. Every single person that I dealt with was friendly, offering to help with anything, and answered all my questions. Wouldn’t go anywhere else after that experience! More

Great Experience - Thanks Cody Martin! I was shopping for a 2017 Ford Explorer Sport. While at another dealership, I wasn't satisfied with the service I was receiving and I backed away from I was shopping for a 2017 Ford Explorer Sport. While at another dealership, I wasn't satisfied with the service I was receiving and I backed away from the deal. When I reached out to other dealerships, Cody Martin immediately contacted me and informed me that not only could he beat the deal that I was being offered, but that he could crush it. True to his word, when I arrived at Ford Lincoln of Franklin, Cody Martin set me up with the exact Ford Explorer Sport that I was looking for. His deal was incredible, he and the rest of the staff were a pleasure to work with and I cannot recommend Ford Lincoln of Franklin enough. I arrived late in the evening and instead of having me drive all the way back the next day (I'm from Clarksville), they stayed late to help me complete the purchase and save me the additional trip. This was the second vehicle that I purchased from their dealership in a three year period and both experiences were painless. Ford Lincoln of Franklin employs quality individuals that care about the experience that you have, and Cody is a fine example of this. More

Awesome Buying Experience! Cody and the staff at Ford Lincoln of Franklin are awesome. This would be my 2nd purchase from them. Cody answered every question from the request I m Cody and the staff at Ford Lincoln of Franklin are awesome. This would be my 2nd purchase from them. Cody answered every question from the request I made online to walking out the door with the keys to our new F150. We can't thank him enough for such a seamless buying experience. More

Excellent from begining to end!! I was in the market for a fully loaded 2017 Ford Expedition, which were being heavily incentive by the factory. I came a cross a King Ranch Expedition I was in the market for a fully loaded 2017 Ford Expedition, which were being heavily incentive by the factory. I came a cross a King Ranch Expedition at Ford Lincoln of Franklin that carried the Ford incentive but it was also discounted substantially because it had been used as a loaner for service customers. It had logged 2070 miles. I was contacted by Hayne, the Sales Rep and also spoke with Brian the F&I Manager via phone. The dealership was 80 miles form where I live and I already had financing in place. I was trading a 2014 Toyota Highlander Limited in which I had substantial equity and they offered me almost exactly what I was seeking on the trade, contingent on the vehicle being in excellent condition, which it was. I made an appointment to arrive at 10 AM on Friday morning, and when I did everything was in place. The Expedition had been beautifully detailed, Hayne showed me a round the dealership, which is impressive and Brian handled the business transaction as soon as he finished with a prior customer. Brian worked with the rep from my credit union and we got through everything with no issues. Hayne then took me out to the Expedition, gave me a bottle of ice cold water and a small box of customized chocolates (a first). Hayne covered all of the aspects of the vehicle and I was on my way in less than 40 minutes. The folks at Ford Lincoln of Franklin do things the right way, the first time. They were pleasant, forthright and did exactly what we had discussed over the phone. I came away knowing I'll do business with this dealership again because of the way they conducted themselves on this transaction. Finally, I had been in contact with 9 Ford dealerships in central TN and northern AL and even one in southern IL searching for the right vehicle. Some did ok, one was unresponsive even after a test drive, and 3 met my expectations. Ford Lincoln of Franklin was the only dealership that exceeded my expectations. I also got a follow-up call from Jesse Nichols asking if I was satisfied with the way I had been treated. You easily get the feeling that service and integrity are cornerstones for this excellent Ford dealership. More

Above and beyond Cody was great to work with during all aspects of the deal. From initial contact, to the selection of the vehicle, through ongoing and follow up conve Cody was great to work with during all aspects of the deal. From initial contact, to the selection of the vehicle, through ongoing and follow up conversations after the purchase. Very professional and actually cares about you as a person. Well done Cody. Craig Kacsmar More

Best Dealer Middle TN The team at Ford Lincoln was clearly the best in the area. We received the best care and sales process as compared to the competitors in the area. T The team at Ford Lincoln was clearly the best in the area. We received the best care and sales process as compared to the competitors in the area. The sales person was knowledgeable and extremely helpful. We will return to purchase our next car. More

Cody. You're the man. Walked in knowing I would buy a Shelby if they had the right one for a decent price. Called ahead and spoke with Cody and we ended up ordering a brand Walked in knowing I would buy a Shelby if they had the right one for a decent price. Called ahead and spoke with Cody and we ended up ordering a brand new 17 gt350 exactly how I wanted it. It came in this past week and I got out there to see it. It was exactly what I was looking for but the price was still a bit more than I was comfortable comiting to. At the time, there were 2 gt500 on site and we checked them both out. Cody and Wesley sat down and negotiated with me personally as we talked about the cars. I ended up with great deal on a 2012 gt500 with low mileage and came back the next day to finish the purchase. I had trouble getting all the cash liquidated so I filled out a no hassle, online loan application. It took me about 3 minutes to fill out and I called Cody right after to let him know it was complete. Travis set me up within the hour with a bank and a good rate. By the time I got there all I had left was 5 minutes of paperwork. I was cruising to dinner before 5pm when I didn't arrive until after 415pm. We took a few pictures of corse. These guys were great top to bottom. Best TEAM I have delt with in the auto industry to date. If you are wondering where to go for your next purchase I would recommend you go in and ask for Cody. Tell him I sent you. Happy driving. 🏎 More

Great Job! Thanks so much for your support in buying a new Ford Escape at your dealership in Franklin. You were fantastic. I am not associated with the dealershi Thanks so much for your support in buying a new Ford Escape at your dealership in Franklin. You were fantastic. I am not associated with the dealership in any way. Thanks so much More