Ford of Franklin

I was so upset that I had an accident in my car because I had only 4000 miles on it and just had purchased it new about 5 months ago. Thru Hyundai, I was so blesssed because they use Ford Collision in Fra I had only 4000 miles on it and just had purchased it new about 5 months ago. Thru Hyundai, I was so blesssed because they use Ford Collision in Franklin, Tn , for my car repairs. Over the few weeks both Krista and Mike made what I thought would be a horrible experience a very comforting, caring, reassuring and BLESSED experience. Every phone conversation, every question, just the whole experience ended as though they were family. They were absolutley AWESOME and please make sure that someone reconizes this even if it is a few words spoken to them ! Thank you, Faith Aiken More

After 4,000 miles and 4.5 months, Clyde Maxwell called to ask how things were going with the car!!! Excellent, said I, except that I have questions about the electronics. Come by said he. I visited, Clyde ask how things were going with the car!!! Excellent, said I, except that I have questions about the electronics. Come by said he. I visited, Clyde taught me how to manipulate the electronics expertly, clearly and effectively. Thank you! Madeleine Hess More

Excellent follow up and customer care. This dealership and employees really cares about its customers and taking good care of them. I highly recommend this place! and employees really cares about its customers and taking good care of them. I highly recommend this place! More

"WOW!" is exactly what we experienced at Ford Lincoln of Franklin. We showed up to test drive a pre-owned vehicle that we found on the internet, which was already $2,000 lower than anything comp Lincoln of Franklin. We showed up to test drive a pre-owned vehicle that we found on the internet, which was already $2,000 lower than anything comparable within a 200 mile radius. The CarFax report available to us online also showed the vehicle had been in no accidents and was maintained regularly. I kept wondering if the situation was "too good to be true," but a friend also told me they always had a great experience at this lot. Working with Danny McGee (sales) and John Zepernick (financing), we were surprised at how friendly and helpful they were. There were no pushy attitudes from them or surprise charges when it came to signing paperwork. All included costs were known upfront (even posted online before we arrived). They even beat the best financing rate I was able to find on my own. My wife and I genuinely enjoyed the experience, and would HIGHLY recommend this business to anyone looking for a fair, honest experience from an automotive dealership. More

Wendell was very helpful, friendly and sincere. Seemed trustworthy. He worked with us to get a fair deal on a Jeep Wrangler. He seemed straightforward and we were comfortable being straightforward with hi trustworthy. He worked with us to get a fair deal on a Jeep Wrangler. He seemed straightforward and we were comfortable being straightforward with him. Wendell is an easy going fellow and we actually enjoyed spending time with him. Thank you, Wendell. Hope you sell a car today! More

First of I would like to tip my hat to the entire staff at Ford Lincoln of Franklin. My Wife and I were very impressed with the entire experience from the sales team working with us to get the right vehicl at Ford Lincoln of Franklin. My Wife and I were very impressed with the entire experience from the sales team working with us to get the right vehicle to the sales/finance team working hard to get the best APR for our loan. Even after the delivery Jason went above and beyond to make sure our vehicle was perfect. We went to 4 other dealers in the franklin cool springs area and I would highly recommend this dealer to anyone looking for a vehicle over the others. Thank you Ford Lincoln of Franklin!!! More

Went to Ford of Franklin first to look at new trucks and Michael Mcclain helped me .....NO PRESSURE WHATSOEVER which was refreshing.....unfortuneatly they didnt what I wanted...went to north east of Nashvi Michael Mcclain helped me .....NO PRESSURE WHATSOEVER which was refreshing.....unfortuneatly they didnt what I wanted...went to north east of Nashville found what I wanted...but the dealer would not hold to the price that was ON THIER WEBSITE and i even called to verify....it was only $500.00 difference......called Micheal MCClain at Ford of Franklin...he said yep to the price and got me the truck I wanted!!!!!! ....... More

I traded for a 2010 MKZ earlier this week. My first contact at the dealership was with Danny McGee, who was most helpful in finding the vehicle that I wanted within a price range that fit my budget. D contact at the dealership was with Danny McGee, who was most helpful in finding the vehicle that I wanted within a price range that fit my budget. Danny was friendly, helpful, and not pushy. When there was final agreement Danny brought the car and the paper work to our home. After the trade I have hear from Danny a couple of time to be sure that everything was as agreed and acceptable on our end. Trading cars is one of my least enjoyable activities. However, Danny made what is usually an unpleasant experience, if not enjoyable, at least pleasant. More

I have an obvious issue with my F150. Coolant is streaming out of hole in a coolant tube on the intake manifold. Service lane person at Ford Lincoln of Franklin wanted $100 to provide repair quote. streaming out of hole in a coolant tube on the intake manifold. Service lane person at Ford Lincoln of Franklin wanted $100 to provide repair quote. This is a shameful business practice to charge for quotes when no diagnostic services are required. More

Our salesman Bob Stahl was very professional and went way out of call of duty... Explain every thing before we drove our truck off lot.. way out of call of duty... Explain every thing before we drove our truck off lot.. More