Ford of Franklin

My first experience with this dealership was in 1997, when I needed a vehicle. Jeff Dawson was recommended to me by a relative. He made me a deal that I felt was great. He works hard to make the best when I needed a vehicle. Jeff Dawson was recommended to me by a relative. He made me a deal that I felt was great. He works hard to make the best possible deal. So, I will always recommend Jeff, because I believe that he cares about his customers. He never stops working to do what he can to help you and keep you coming back. If you tell Jeff what you want he works to get it for you, he keeps in touch. I call him my favorite car dealer. If you want a great deal and a great worker call Jeff Dawson ( the man with the plan). More

Extremely professional personnel. I always dread shopping for autos due to the tactics and pressure usually associated with the purchase. I was wonderfully surprised when I dealt with these folks. shopping for autos due to the tactics and pressure usually associated with the purchase. I was wonderfully surprised when I dealt with these folks. There was no high pressure; they were all courteous, knowledgeable and helpful; the trade-in allowance was fair; and the financing was quick and painless. In fact, the contract was signed and the deal completed. Marcus Smith called the next day and informed me that the had obtained much better financing, and that the payments would be considerably lower than those in the contract we had signed. He prepared new contract papers and I realized considerable savings monthly. Obviously, he went out of his way to obtain the lower interest, since the contract had already been signed. The salesman, C.R. Shock, answered all our questions during the test drive and afterward, and provided us with an explanation and demonstration of all options. We left the dealership with a great deal, exceptional service, and a full tank of gas! I have found my auto dealer for all future purchases and will highly reccommend to all my friends and family, More

We were in need of an additional vehicle and wanted a BMW. I had done some research and knew pretty much what I wanted and while looking at AutoTrader online I noticed a 2008 528XI. I live 210 miles away BMW. I had done some research and knew pretty much what I wanted and while looking at AutoTrader online I noticed a 2008 528XI. I live 210 miles away from where the car was located so I emailed just to get some details. Michael McLain contacted me back while on his off day to give me the details and to get started on working the details out for the purchase. I am in sales as well and deal with clients from long distances and when I ask Michael about the cars condition and ect. I let him know not to destroy his crediblity that he had already built so far by mis-leading me on the car and that I would not be a "HAPPY CAMPER" if I got there and it was not what he said. Well, we arrived and the condition of the vehicle exceeded my expectations!!!! I had previously looked at a another vehicle from another dealer and for the same age and miles this unit was far superior for the same money. The money I spent to rent a car one way was well worth the expense. I want to also mention the F&I people that helped my wife and I and who worked with Michael to make this quick trip of over 200 miles away go smooth. Mr Buddy Victory and John Zepernick did a great job of getting the finances handled in a very timely basis and make it a great experience. I do not rate surveys at the high levels very often because I expect what I pay for but felt lead to do so on this one with the way this dealerships employees treated my wife and I. The employees at this dealership do what they say they will do. I will drive 200+ miles again to this dealer when the need arises. More

Purchased used camaro for 16 year old son. Great experience!! Great follow up after initial contact and continued throughout the whole process. Well worth the drive Everyone was so friendly. You experience!! Great follow up after initial contact and continued throughout the whole process. Well worth the drive Everyone was so friendly. You need to give this dealership a try!! They will impress you too More