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Ford of Franklin

Franklin, TN

4.8
1,314 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,314 reviews

May 30, 2024

I enjoyed working with Stephen. He is a great salesman and he’s very helpful at the dealership and outside the dealership. He help me get insurance for my car. He goes beyond to try More

by SUSANJTYLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Jun 27, 2024 -

Ford of Franklin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford of Franklin! Please don't hesitate to reach out to us if there's anything more we can do!

May 30, 2024

Mr. Stephen Farrar is very knowledgeable and went above and beyond to ensure all my questions were being answered and he made sure that Lincoln got serviced in a timely matter. More

by leecoleman30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer, Justin Bailey Bailey, Stephen Farrar
Jun 28, 2024 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2024

Stephen is a phenomenal person to work with. He is always willing to accommodate and help out in any means necessary. I have had nothing but a positive experience each time interacting with him. More

by sps3708
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Simpson , Hylin McNeeley, Stephen Farrar
Jun 27, 2024 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

May 29, 2024

It was a pleasure working with Stephen. He made buying a car easy. He was able to quickly answer any questions I had, he knew his inventory, he was very knowledgeable about how all the butt More

by judygoodman0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Jun 27, 2024 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

May 27, 2024

Dreah was a dream to work with! I found the vehicle I purchased online, had a trade in (which I normally don’t have) and it was smooth! We drove three hours to finalize the trade/sa More

by Amanda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dreah Dearing
Jun 27, 2024 -

Ford of Franklin responded

Amanda, we're glad you had such a wonderful experience with us! Thanks for the recommendation, and have an amazing day!

May 27, 2024

Sales rep was very knowledgeable and responded quickly with updates and answers to questions. He also expedited the process by working ahead on paperwork. He kept the process moving without being pushy. More

by babuddyalexander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Jun 27, 2024 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Please don't hesitate to reach out to us if there's anything more we can do!

May 26, 2024

Steve Farrar made my visiting the Ford dealership a wonderful experience. Most interactions were over the phone with updates on my order however when I did need to go to the dealership it was always More

by Kwa.1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Jun 27, 2024 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 26, 2024

Steve was very friendly and helpful. He went the extra mile to help me. Being Nice goes a long way. More

by redpebbles1015@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Jun 27, 2024 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

May 24, 2024

I needed a car of my own after college, and Stephen helped me find a great deal that fit within my budget. And later, when the lease was ending, he helped me understand all my options! More

by Lscott820
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Jun 27, 2024 -

Ford of Franklin responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Ford of Franklin so helpful in the purchase of your new vehicle. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

May 24, 2024

Well I definitely give Summer Bell and Norm Hanes 10 out of 5 stars 🌟! This was the easiest and best experience I have ever had car shopping! I was dreading it at first. But summer made it so simple for m More

by Jessica Cayce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Summer Bell
Jun 27, 2024 -

Ford of Franklin responded

Hi Jessica, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. We do hope we can be of assistance in the future. Take care!

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