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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,307 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,307 reviews

February 24, 2024

Very welcoming. No pressure. Professional all the way. We would highly recommend Ford of Franklin. More

by llr3cats
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Ford of Franklin responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2024

Great salesman, and a great experience overall. I wouldn’t hesitate to buy again from these guys! More

by zqbaker89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
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February 17, 2024

It was very nice and the salespeople were very nice and friendly and it was very clean More

by robertraineyrobbin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Morgan, Stephen Farrar
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February 16, 2024

I purchased a new vehicle, while trading in a used vehicle with this dealer, I felt the process was smooth, and fair. Every person I personally had contact with was knowledgeable, professional, frie More

by Robert A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker, Lauren, Brad Morgan
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February 13, 2024

Steve was very professional and personable manner. He answered all of our questions and negotiated effectively for a deal that worked for the dealership an us. More

by KASTASTAGGS
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Feb 16, 2024 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. If you have any further questions, please give us a call. We're always happy to help!

February 12, 2024

Stephen was great to work with. He worked a reasonable deal with me in a short amount of time. He also continued to help through the service process as the vehicle needed a few "tou More

by dawn34
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Feb 16, 2024 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 12, 2024

I wasn’t pleased with my offer on my trade in initially, but we did come to a good agreement at the end of the day. In the end it became an easy process. More

by FIREFIGHTER6451
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Morgan, Stephen Farrar
Report | Print
Feb 13, 2024 -

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

February 06, 2024

Very professional. Alex Renfro, our salesman, made us feel welcomed and appreciated. Overall, great experience with dealership. More

by Karen McGregor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Renfro salesman
Report | Print
Feb 09, 2024 -

Ford of Franklin responded

Hello Karen, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 03, 2024

First experience with this service department. My truck has been in for three full days. I've left 4 messages and I can't get a returned call or text on status. I've never had service this poor. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Bailey Bailey
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Feb 04, 2024 -

Ford of Franklin responded

Tim, I’d like to have an opportunity to get a little more information from you. If you would, give me a call so I can get your last name to see who you’re working with then I can get the status of your vehicle for you. I look forward to chatting. Thank you, Lauren Distephano Customer Relations Manager 931-538-0339

February 02, 2024

Great experience like the first time purchasing a vehicle from this dealership. I’ll be back More

by Travis.g.kelley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Green, Brad Morgan
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Feb 03, 2024 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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