Ford of Franklin

Alex shepherded us along the entire way pertaining to our recent purchase of a 2024 Ford Expedition. He patiently accommodated several changes in vehicle model selection. Once we selected our dream vehicle, recent purchase of a 2024 Ford Expedition. He patiently accommodated several changes in vehicle model selection. Once we selected our dream vehicle, he guided us through the offer and final purchase process. We did not experience any high-pressure sales tactics during this entire process. We would definitely return to Ford of Franklin for any future vehicle needs. More

I worked with Alex Renfro and it was a very smooth experience. He was a pleasure to work with and I left with my new Ford Maverick. I would highly recommend coming to Ford Lincoln of Franklin if you a experience. He was a pleasure to work with and I left with my new Ford Maverick. I would highly recommend coming to Ford Lincoln of Franklin if you are looking to get a great car with a fair price. More

I had a great experience. Excellent customer service, I will definitely recommend my friends n family to go there first when car shopping. I walked in n told Mr Jeff what I w Excellent customer service, I will definitely recommend my friends n family to go there first when car shopping. I walked in n told Mr Jeff what I was looking for n he immediately got in the computer n found me one n had it pulled around to the front door for me to test drive. Needless to say I brought it home that day. 😊 I love love my Ford Edge More

Very easy to work with. No pushy salespeople. Made my deal over the phone. Went and test drove the vehicle then purchased. Ask for Jeff Dawson!!! Smooth financing. Was basic No pushy salespeople. Made my deal over the phone. Went and test drove the vehicle then purchased. Ask for Jeff Dawson!!! Smooth financing. Was basically in and out in 2 hours. That was with a trade in. More

Steve was so helpful as we looked to replace our beloved Escape and look for a larger vehicle for our growing family. From the process of trying to trade in our old vehicle to securing our new vehicle he w Escape and look for a larger vehicle for our growing family. From the process of trying to trade in our old vehicle to securing our new vehicle he was thorough along the way. As we considered new and pre owned options he discussed pros and cons of different models and trim levels. Ultimately, we landed on something that was a perfect with great features and was financially a good fit. Working with Steve was so refreshing during a time that inventory and pricing was making car buying overwhelming! More

Steve did a great job. Very knowledgeable. Everyone at the dealership was so helpful. Steve really cares about his customers. Very knowledgeable. Everyone at the dealership was so helpful. Steve really cares about his customers. More

Ford of Franklin treated me excellent my salesman Stephen Farrah was very truthful and upfront during the whole process.He kept me in the loop with updates and when I took possession of my maverick he explai Farrah was very truthful and upfront during the whole process.He kept me in the loop with updates and when I took possession of my maverick he explained how things worked very well.I highly recommend Stephen and all of the dealership that I dealt with More

Stephen Ferrar has been and continues to be most helpful. The dealership itself is quite a nice facility. Our only complaint comes from our continued frustrations with their poorly administered phone system The dealership itself is quite a nice facility. Our only complaint comes from our continued frustrations with their poorly administered phone system and failure of communication with our service advisor. Brooke, the service liaison, however, is fantastic! In my opinion, management should advise all other service department employees to follow her lead. Sincerely, Mr. Payne More

I love my Explorer. Stephen was extremely helpful to me.. Wouldn’t buy from anyone else. Stephen was extremely helpful to me.. Wouldn’t buy from anyone else. More

Steven is a great sales rep every time I call him he answers the phone. If not, he calls me back immediately to answer all the questions I may have during the process of purchasing a vehicle answers the phone. If not, he calls me back immediately to answer all the questions I may have during the process of purchasing a vehicle More