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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,307 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,307 reviews

September 27, 2023

Stephen Farrar went above and beyond to help me with a seamless vehicle purchase. He was a 10/10! More

by karaharper4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
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Sep 29, 2023 -

Ford of Franklin responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2023

Stephen and Donny made it super easy for us to buy a Pre-owned Jeep! We weren’t quite ready to make it happen, but they made it so easy and comfortable for us!! Would definitely do business with them ag More

by Debbie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Donnie, Stephen Farrar
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Sep 29, 2023 -

Ford of Franklin responded

Hi Debbie, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

September 25, 2023

Stephen was amazing to work with throughout the process. He sent me pictures of my Mach E when it arrived at the dealership and also did his best to charge it for me. I really appreciate all he did througho More

by vikas.sehdev
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hylin McNeeley, Stephen Farrar
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Sep 28, 2023 -

Ford of Franklin responded

Hi Vikas, thank you so much for your feedback about Ford Lincoln of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

September 21, 2023

Great Service from Ford & Lincoln collision center- our car looks brand new!! Due to a broken kneecap my husband was unable to drive to the dealership & pick up our car. Margo & Catrina saved the day for u More

by Bigdr
Recommend Dealer
Yes
Employees Worked With
Collision Center Manager, Margo & Catrina
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Sep 24, 2023 -

Ford of Franklin responded

Hi, here at Ford Lincoln of Franklin, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

September 13, 2023

Stephen had terrific product knowledge and made the whole process very smooth. Was great to work with More

by kblevens3
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerin, Stephen Farrar
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Sep 16, 2023 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford Lincoln of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

September 12, 2023

We were very impressed with Stephen our sales person. He came through with all of our requests. More

by VORCUTT1029
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norm, Stephen Farrar
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Sep 16, 2023 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

September 11, 2023

Recently purchased a Lincoln Aviator. Jeff Dawson was a pleasure to deal with. His attention to detail and vehicle options made the transition to this vehicle quick and painless. More

by jrixie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford Lincoln of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

September 08, 2023

No issues shopping, test driving, and buying my choice of car. Recommend dealership to anyone looking to purchase. More

by chrisllove
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
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Sep 10, 2023 -

Ford of Franklin responded

Hi Chrisllove, thank you so much for your positive comments about Ford Lincoln of Franklin! If you have any further questions, please give us a call. We're always happy to help!

August 27, 2023

I bought a Ford Edge from Ford of Franklin. Stephen Farrar has followed up with me numerous times and helped answer any questions I had about my vehicle. I have returned twice for service, a More

by MURRAYWDKL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer, Justin Bailey Bailey, Stephen Farrar
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Sep 01, 2023 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. We hope you have a great day!

August 26, 2023

Great experience with Ford Lincoln of Franklin TN. Highly recommend. Steve really went above and beyond. Garrett and Brad were also great to work with. More

by tgalexa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Roberts (5 stars), Brad Morgan, Jason Swoish
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Aug 29, 2023 -

Ford of Franklin responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

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