Ford of Franklin

Taylor Handsel was great and very helpful. He went above and beyond to help me find the Explorer I wanted even though it was not available when I first spoke with him. Would definitely recom He went above and beyond to help me find the Explorer I wanted even though it was not available when I first spoke with him. Would definitely recommend and will be my first call when I am ready to purchase again! More

Jeff was fantastic. Very helpful. Very knowledgeable. And I thoroughly enjoyed this car buying experience which isn't always the case. Thank you Jeff! Very helpful. Very knowledgeable. And I thoroughly enjoyed this car buying experience which isn't always the case. Thank you Jeff! More

Great experience! Stephen was very pleasant to work with and we would recommend him to anyone looking to buy. Thanks Stephen was very pleasant to work with and we would recommend him to anyone looking to buy. Thanks More

Excellent service! Very informative and willing to work to make me in a new car. Highly recommend to anyone. Very informative and willing to work to make me in a new car. Highly recommend to anyone. More

We truly felt that each individual we worked with along the way were truly out for OUR best interests and that we were never being sold something that wasn’t needed. the way were truly out for OUR best interests and that we were never being sold something that wasn’t needed. More

Stephen and Hilan were very helpful throughout the process in helping me not only purchase my car but applying for my manufacturer cashback program. Thank you process in helping me not only purchase my car but applying for my manufacturer cashback program. Thank you More

He was wonderful so helpful an not only did he found us one car he got me an my husband both new cars, I think I found my forever car sales man.... one car he got me an my husband both new cars, I think I found my forever car sales man.... More

This is my third experience with Ford of Franklin. And this one actually exceeded my expectations. I needed to have recall work done and get the usual Works oil change and tire rotation. It was going And this one actually exceeded my expectations. I needed to have recall work done and get the usual Works oil change and tire rotation. It was going to take more than an hour or so. I was trying to figure out how my Bronco Sport there and back again plus get me to work in Nolensville. That was when they recommended their newer pick-up and delivery service. Not of me but my car so I could stay put and not have to figure all the logistics out. I was contacted by an appointment specialist. They tell you when they are on the way and when they have arrived. Contacted when it was ready. And when they would be returning it. Paid online. It was a seamless and painless process with lots of communication in different ways. Highly recommend. All parts of the system worked like they were supposed to from service to the concierge folks. It certainly means I will keep coming back for all my service needs. More

Had an over the top experience with Glenn in service. He was top notch in all areas! He was top notch in all areas! More

I really can’t say enough about how helpful my guys were over there! Fantastic all around over there! Fantastic all around More