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Ford of Franklin

Franklin, TN

4.8
1,307 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,307 reviews

July 22, 2023

Stephen was terrific! Extremely helpful and knowledgeable. Wasn’t pushy and did all he could to help get us the deal we wanted. Would absolutely but from Stephen and this More

by trotam72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Morgan, Stephen Farrar
Jul 24, 2023 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. We hope you have a great day!

July 21, 2023

Great dealership. They are very professional. The people are very personal and professional.They did a great job on my vehicle. I am very satisfied. More

by Fsubuf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Jul 27, 2023 -

Ford of Franklin responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 21, 2023

Stephen is a true professional. I told him what I was needing for my work travels a few weeks ago, and he called to tell me that he found a great solution for me within by budget. T More

by Ralph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Jul 27, 2023 -

Ford of Franklin responded

Hi Ralph, thank you for your kind review; we are happy to pass along your comments to the team here at Ford Lincoln of Franklin! If you have any further questions, please give us a call. We're always happy to help!

July 21, 2023

Fantastic dealership, clean and easy to navigate. I love how friendly everyone is and how they make me feel comfortable More

by Gillbrice9
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Ford of Franklin responded

Hi, thank you so much for your positive comments about Ford Lincoln of Franklin! If you have any further questions, please give us a call. We're always happy to help!

July 20, 2023

Such a wonderful experience, I completely forgot to mention, I worked with Glenn and he was a gem!! More

by Gillbrice9
Recommend Dealer
Yes
Employees Worked With
Glenn , Justin Bailey Bailey
Jul 23, 2023 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. We hope you have a great day!

July 20, 2023

I absolutely trust these guys to work on my vehicle and know that they are going to do the work that’s needed and keep me updated More

by Gillbrice9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Bailey Bailey
Jul 23, 2023 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

July 06, 2023

Stephen was excellent. Super knowledgeable and patient. While we didn’t buy this time, we will undoubtedly be back for future vehicle purchases. More

by MaryAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Jul 11, 2023 -

Ford of Franklin responded

Hi Maryann, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 05, 2023

Stephen was very friendly. We had a few questions regarding our F150 and he went above and beyond to help get us the answers to our questions. He followed up via email with ans More

by smoochie5027
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Jul 06, 2023 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 28, 2023

Prompt response to inquiries and Steve Roberts was a knowledgeable salesman with a wealth of experience. More

by nconrey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve, Roberts
Jul 03, 2023 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. We hope you have a great day!

June 21, 2023

My sales person Alex made buying a truck simple and straight forward. I think I test drove 4 trucks at least. Alex didn't mind at all. I would highly recommend this dealership and salesperson. More

by mrogermiller
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex Renfro, Brad Morgan, Justin Bailey Bailey
Jun 22, 2023 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford Lincoln of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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