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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,310 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,310 reviews

July 05, 2023

Stephen was very friendly. We had a few questions regarding our F150 and he went above and beyond to help get us the answers to our questions. He followed up via email with ans More

by smoochie5027
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Jul 06, 2023 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 28, 2023

Prompt response to inquiries and Steve Roberts was a knowledgeable salesman with a wealth of experience. More

by nconrey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve, Roberts
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Jul 03, 2023 -

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. We hope you have a great day!

June 21, 2023

My sales person Alex made buying a truck simple and straight forward. I think I test drove 4 trucks at least. Alex didn't mind at all. I would highly recommend this dealership and salesperson. More

by mrogermiller
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alex Renfro, Brad Morgan, Justin Bailey Bailey
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Jun 22, 2023 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford Lincoln of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

June 19, 2023

Taylor Hansel was a great salesman esp since he took over for someone who had quit and left us hanging. He helped my husband get everything for me since it was going to be my car. When my husband passed T More

by xraycao
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Taylor Hansel
Report | Print
Jun 21, 2023 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford Lincoln of Franklin to have earned it.

June 19, 2023

Taylor Hansel was the best person/ dealer I’ve ever met. My husband was with me when we ordered it and when I told Taylor my husband passed away you could tell how concerned he was. Told me he’d get every More

by xraycao
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Hansel
Report | Print
Jun 21, 2023 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 14, 2023

Stephen was excellant. He is very professional, honest and knowledgeable. We will be buying our next vehicle from Stephen. He represented Ford as a quality product with q More

by jstoner2721
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Jun 18, 2023 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford Lincoln of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

June 12, 2023

Had 7:00 am appointment , they got me in on time and I was out on my way. Very happy with service. More

by spin1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer, Justin Bailey Bailey
Report | Print
Jun 15, 2023 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 10, 2023

Stephen was awesome. Had the online team not listed the car misleadingly, we would have had a sale. More

by dmlothrop
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
June 02, 2023

Professional and caring service. Waited while my vehicle was being service and it was fast and comfortable. Would definitely recommend. More

by myromeoforever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer, Justin Bailey Bailey
Report | Print
Jun 05, 2023 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford Lincoln of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

May 27, 2023

You did a great job with getting me in my new car thanks for the honest help More

by George
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Ford of Franklin responded

Hi George, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

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