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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,307 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,307 reviews

May 21, 2023

Wonderful experience all around, I couldn’t ask for a better advisor. He made me feel that I was family More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Bailey Bailey
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May 24, 2023 -

Ford of Franklin responded

Hi Trish, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Ford Lincoln of Franklin!

May 21, 2023

Wonderful all around I never felt that they were anything less than genuine when trying to help me look for my dream car. More

by Trish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

May 01, 2023

Great customer service helped me find what I needed. Great communication. Great job on services More

by chelseaknight222
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
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May 03, 2023 -

Ford of Franklin responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford Lincoln of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

April 24, 2023

Hylin was great to chat with as well as she kept me up to speed with the process. More

by Trish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hylin McNeeley
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Apr 28, 2023 -

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford Lincoln of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

April 17, 2023

Easy to deal with. Made the car buying experience a breeze and would definitely recommend Ford of Franklin More

by Jcorbin0309
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Handsel
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Apr 27, 2023 -

Ford of Franklin responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 05, 2023

Stephen made our life easier by wanting to understand our situation and facilitating the process of buying a car. He is very communicative, friendly, personable, helpful, knowledgeable, and professional. We More

by Laurenatlane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Apr 07, 2023 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 31, 2023

Amazing service, professional & knowledgeable staff! I’m very pleased with their service. Recommend! P.S. Stephen thank you for your help. More

by Ana B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Apr 03, 2023 -

Ford of Franklin responded

It really means a lot to us that you took the time to write such a positive review about Ford Lincoln of Franklin so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

March 31, 2023

Stephen was a tremendous help in assisting me with a very urgent matter. His assistance, coordination, passion, and price turned my tough day into a very good one. Thank you Sir! I’m grateful. More

by Cameronrossbrowne
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Apr 03, 2023 -

Ford of Franklin responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford Lincoln of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

March 31, 2023

Working with them is a breeze! Will definitely recommend to friends who are looking for a new vehicle. More

by anne_ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Apr 03, 2023 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford Lincoln of Franklin to have earned it.

March 30, 2023

Very accommodating- easy process to drop off early car. friendly associates advisors - no wait time to pick up. More

by Igor1093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Apr 03, 2023 -

Ford of Franklin responded

Hi, thank you so much for your kind words about your experience here at Ford Lincoln of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

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