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Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,310 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,310 reviews

March 31, 2023

Amazing service, professional & knowledgeable staff! I’m very pleased with their service. Recommend! P.S. Stephen thank you for your help. More

by Ana B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
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Apr 03, 2023 -

Ford of Franklin responded

It really means a lot to us that you took the time to write such a positive review about Ford Lincoln of Franklin so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

March 31, 2023

Stephen was a tremendous help in assisting me with a very urgent matter. His assistance, coordination, passion, and price turned my tough day into a very good one. Thank you Sir! I’m grateful. More

by Cameronrossbrowne
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Apr 03, 2023 -

Ford of Franklin responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford Lincoln of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

March 30, 2023

Quick and efficient with great explanation. Great Service! Will come back again for next service More

by scott.miller
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer, Justin Bailey Bailey
Report | Print
March 30, 2023

Very accommodating- easy process to drop off early car. friendly associates advisors - no wait time to pick up. More

by Igor1093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Apr 03, 2023 -

Ford of Franklin responded

Hi, thank you so much for your kind words about your experience here at Ford Lincoln of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

March 25, 2023

Out of town purchase requires great trust in the sales person to accurately describe condition and details of the vehicle. Couldn’t have asked for more. Stephen Farrar was extremely knowledgeable and a pl More

by Mac n Dawn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Morgan, Stephen Farrar
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Mar 28, 2023 -

Ford of Franklin responded

Hi Mac, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 23, 2023

Steve was fantastic to work with. The price was exactly what he said it would be. We are totally satisfied. More

by Pat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Roberts, Brad Morgan
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Mar 26, 2023 -

Ford of Franklin responded

Hi Pat, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. Feel free to reach out to us if you need anything. Have a wonderful day.

March 15, 2023

I had everything I needed and more it was fantastic all aground the staff was friendly. More

by Garyu
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Mar 18, 2023 -

Ford of Franklin responded

Hi Garyu, we are pleased to hear of your experience with us here at Ford Lincoln of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

March 12, 2023

I just wanted to be sure that not just Justin bailey gets credit, as thats the only folks you have to choose form in service but that all of the guys that are in the service area get credit. More

by Garyu
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
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Mar 15, 2023 -

Ford of Franklin responded

Hi Garyu, we are pleased to hear of your experience with us here at Ford Lincoln of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

March 12, 2023

The entire event was seamless. I went in there on a sat morning and they squeezed me in which to be honest I wasn’t anticipating, well done More

by Tjcruz
Recommend Dealer
Yes
Employees Worked With
Jason Swoish
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Mar 15, 2023 -

Ford of Franklin responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 12, 2023

This is for the lincoln side of things but was not an option when making the selection. Brooke who does the scheduling is by far, the most upbeat and friendly person ever. I enjoy that she makes an effor More

by Timmyboyy
Recommend Dealer
Yes
Employees Worked With
Brooke
Report | Print
Mar 15, 2023 -

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford Lincoln of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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