Ford of Franklin

This dealership paid attention to detail and quickly fixed the recall on my Ford Escape. Because I work from home, the dealer picked up my car and returned it to me. The team who picked up my car was k fixed the recall on my Ford Escape. Because I work from home, the dealer picked up my car and returned it to me. The team who picked up my car was kind and courteous. The dealer did an excellent job, and the follow-up has been exceptional. More

This dealership provided excellent service in a timely manner. They replaced my airbags on my car from a safety recall and did an amazing job. manner. They replaced my airbags on my car from a safety recall and did an amazing job. More

***** UPDATE ********* I wanted to update the star rating for Ford of Franklin due to the recent assistance I received from Lauren DiStephano (CRM at Ford of Franklin). Lauren contacted me regarding t rating for Ford of Franklin due to the recent assistance I received from Lauren DiStephano (CRM at Ford of Franklin). Lauren contacted me regarding this issue. She went above and beyond to help resolve this situation and I am incredibly grateful to Lauren, the owner of Ford of Franklin, and everyone else involved. This really is the only dealership I have taken our vehicles to get serviced and was really not sure where I was going to go after having this experience. Thank you again, Lauren, for your understanding, your kindness and your superior customer service. ******************************************** Typically my experience at this dealership is very good and I always get to let them know by completing surveys at the end of each of my visits. However, I had a terrible visit a few days ago and when I did not receive a survey I requested it from the gentleman that was assisting me and not only did I not get a response from him, but I did not get a link to a survey so I am going to post my review here. Long story short, I dropped my car off because there was a stalling issue. As usual. I was called with not only a quote for the issue I brought it in but also a quote after they inspected my vehicle overall. I explained to Chris Eisenhower who was my representative that I was not interested in having anything else done to my vehicle except for the stalling issue. Chris told me he understood but he was going to send me a quote for all of the services so that I had it for future reference and then proceeded to tell me to just look over the first two pages because that was the service I had requested. I called Chris Eisenhower personally thanking him for the quote and told him to just proceed with what I had originally brought it in for. The next day I was advised my vehicle was finished. I went up to the dealership to retrieve my car and pay for services. When Chris Eisenhower advised me that despite my original request to only complete the stalling issue, the maintenance team decided to fix everything on my vehicle that was included in the email quote. I expressed my dissatisfaction with Chris Eisenhower who said he needed to call a manager to give me a discount. Since he misunderstood me somehow, They took a whopping $380 off of my $2600 bill which was not satisfactory. But at this point I was sitting in Chris Eisenhower's office about to burst into tears because I wasn't expecting to have to pay an extra $1,500 to fix my vehicle especially when I called him and specifically reminded him that I only wanted the first two services completed. I paid for my vehicle and I left bitterly disappointed. I understand you can't just take old parts and put them back into the car. I know it's not as simple exchange so as that but $380? Is that really all? No follow-up call from Chris Eisenhower or at least his manager apologizing again for screwing me financially. I mean what could I have done? It's not like I could just turn everything back in for an exchange. I feel like I was deceived and manipulated over this entire situation. Don't know that I will ever return to this dealership. More

Stephen Farrah was very accommodating and helpful with the sale of my husband’s truck. He even agree to come to our residence and drive it to the dealership for me. Every detail of the transaction wen the sale of my husband’s truck. He even agree to come to our residence and drive it to the dealership for me. Every detail of the transaction went exactly as he explained it to me. In a difficult situation of giving the truck up due to dementia he was understanding. Professional and excellent service More

I wouldn’t be able to write a good review without the help of Zach and Lauren, beyond professional, helpful every step of the way, got all my needs taken care of help of Zach and Lauren, beyond professional, helpful every step of the way, got all my needs taken care of More

Excellent customer service. Highly recommended, we are very pleased with the experience and definitely would recommend this dealership. Highly recommended, we are very pleased with the experience and definitely would recommend this dealership. More

Very professional. Couldn’t ask for a better salesman. Stephen was honest, super kind, and really worked with me to make sure I got what I wanted. The finance manager w Couldn’t ask for a better salesman. Stephen was honest, super kind, and really worked with me to make sure I got what I wanted. The finance manager was also very nice. Honest dealerships are hard to come by, but I’d do business again in a heart beat! More

Jordan Kelley at Lincoln of Franklin, did an excellent job working with us on a new Lincoln nautilus. Highly recommended. We are very pleased with all aspects of their services. Thank you for a wonderful job working with us on a new Lincoln nautilus. Highly recommended. We are very pleased with all aspects of their services. Thank you for a wonderful experience. More

Stephan was very nice. I told him what I was looking for and he found the perfect Mustang GT for me. I told him what I was looking for and he found the perfect Mustang GT for me. More

I highly recommend Ford Lincoln of Franklin. As a woman, walking in (or calling) a car dealership can be quite overwhelming & intimidating, to say the least, but that wasn’t my experience at al As a woman, walking in (or calling) a car dealership can be quite overwhelming & intimidating, to say the least, but that wasn’t my experience at all. Taylor Handsel was phenomenal & he handled most everything over the phone. He’s a very genuine, no nonsense guy & most importantly he was able to get me the car I wanted for the right price. I will be back! Thank you again, Taylor. More