Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Ford of Franklin

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.8
1,309 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
Contact Dealership
View Awards

1129 Murfreesboro Rd

Franklin, TN

37064

Directions

By Type

Showing 1,309 reviews

February 14, 2023

Excellent customer service. Highly recommended, we are very pleased with the experience and definitely would recommend this dealership. More

by Geodavalos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Feb 18, 2023 -

Ford of Franklin responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 30, 2023

Very professional. Couldn’t ask for a better salesman. Stephen was honest, super kind, and really worked with me to make sure I got what I wanted. The finance manager w More

by Shaeffer0616
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norm, Stephen Farrar
Report | Print
Feb 01, 2023 -

Ford of Franklin responded

Hi, we're thrilled to hear about your wonderful experience with us. Here at Ford Lincoln of Franklin we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

January 29, 2023

Jordan Kelley at Lincoln of Franklin, did an excellent job working with us on a new Lincoln nautilus. Highly recommended. We are very pleased with all aspects of their services. Thank you for a wonderful More

by Vwarner710
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Morgan
Report | Print
Jan 31, 2023 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford Lincoln of Franklin to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

January 28, 2023

Stephan was very nice. I told him what I was looking for and he found the perfect Mustang GT for me. More

by Niterein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Report | Print
Jan 31, 2023 -

Ford of Franklin responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

January 24, 2023

I highly recommend Ford Lincoln of Franklin. As a woman, walking in (or calling) a car dealership can be quite overwhelming & intimidating, to say the least, but that wasn’t my experience at al More

by Jen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Handsel, Brad Morgan
Report | Print
Jan 26, 2023 -

Ford of Franklin responded

Hi Jen, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford Lincoln of Franklin to have earned it.

January 23, 2023

Had a recall. Set it up, Lonnie took great care and kept me updated. So far so good. Good personal service taking care of a manufacturer issue. More

by leeglasscock2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie
Report | Print
Jan 25, 2023 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 21, 2023

Body shop did a good job repairing a taillight and scratch on my truck this week. More

by F150 Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Les Shanks, Jason Swoish
Report | Print
Jan 23, 2023 -

Ford of Franklin responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 17, 2023

It's hard to improve on the service that was given to Us! From the outside team, greeters, salesman, management team, detail and finance; this group is exceptional. Ayaz, our salesman, offered friendly, kn More

by Hindsr82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayaz Suleiman
Report | Print
Jan 20, 2023 -

Ford of Franklin responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 15, 2023

Explained everything so I understood what needed for. car repair. Kept me informed. Completed in a timely manner. More

by Rfgaffka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Jan 19, 2023 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 25, 2022

Jesse at Franklin TN Ford dealership is the best! He took care of my vehicle and also me! He made sure I was comfortable and offered a shuttle to do any shopping or errands! I have NEVER had customer More

by PMonk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martinez, Chris Eisenhauer, Justin Bailey Bailey
Report | Print
Dec 26, 2022 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

1
...
30
31
32
...
131