Ford of Franklin

Had a recall. Set it up, Lonnie took great care and kept me updated. So far so good. Good personal service taking care of a manufacturer issue. Set it up, Lonnie took great care and kept me updated. So far so good. Good personal service taking care of a manufacturer issue. More

Body shop did a good job repairing a taillight and scratch on my truck this week. scratch on my truck this week. More

It's hard to improve on the service that was given to Us! From the outside team, greeters, salesman, management team, detail and finance; this group is exceptional. Ayaz, our salesman, offered friendly, kn From the outside team, greeters, salesman, management team, detail and finance; this group is exceptional. Ayaz, our salesman, offered friendly, knowledgeable and courteous service. We will be back to Ford of Franklin More

Explained everything so I understood what needed for. car repair. Kept me informed. Completed in a timely manner. car repair. Kept me informed. Completed in a timely manner. More

Jesse at Franklin TN Ford dealership is the best! He took care of my vehicle and also me! He made sure I was comfortable and offered a shuttle to do any shopping or errands! I have NEVER had customer He took care of my vehicle and also me! He made sure I was comfortable and offered a shuttle to do any shopping or errands! I have NEVER had customer care to this level. Jesse and his guys are top notch service. I no longer dread taking a vehicle in for service or repairs. Thank you so much!! More

Miguel is the best salesman we’ve ever had. He went above and beyond in taking care of us on our purchase of our new Navigator. We will definitely recommend him to anyone looking to buy a vehic He went above and beyond in taking care of us on our purchase of our new Navigator. We will definitely recommend him to anyone looking to buy a vehicle. More

I arrived early for my routine maintenance. I was greeted promptly, signed the authorization for service and enjoyed a complementary cup of coffee. My vehicle was ready to go in an hour followi I was greeted promptly, signed the authorization for service and enjoyed a complementary cup of coffee. My vehicle was ready to go in an hour following an exterior wash and vacuuming inside. Great service! More

If you're looking for a new car or truck please take the time to stop by this dealership and ask for Jordan Kelley. He's hands-down the most knowledgeable, professional sales consultant I've ever dealt with time to stop by this dealership and ask for Jordan Kelley. He's hands-down the most knowledgeable, professional sales consultant I've ever dealt with. The man deserves a raise so please go buy from him. More

Everyone I met was so helpful and friendly. Parker Bruen was exceptional. I just came to look and he won me over. The vehicle didn’t have several features I wanted, but he convinced me what a n Parker Bruen was exceptional. I just came to look and he won me over. The vehicle didn’t have several features I wanted, but he convinced me what a nice vehicle it truly was and I felt lucky you had one I could love that met all my needs. I really liked your dealership. Everyone was great to work with and so helpful!!! I went back the next day to take a title on my trade-in vehicle. He was right there answering more questions and concerns. He showed us more features and hooked up our I-phones to vehicle. He set me up with Ford Pass app. I really enjoyed my experience, but even better I got the vehicle I needed. Norm was so good to me convincing me I needed the Wrap around warranty and working with me to make it happen! I met Neil that’s going to help me get my crossbars installed and very nice. Your dealership ROCKS 🎉🌹❤️! Then I get a call from Lauren congratulating me and offering her assistance! That was very nice! I highly recommend your dealership! KUDOS! More