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Ford of Franklin

Franklin, TN

4.8
1,314 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,314 reviews

January 23, 2023

Had a recall. Set it up, Lonnie took great care and kept me updated. So far so good. Good personal service taking care of a manufacturer issue. More

by leeglasscock2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie
Jan 25, 2023 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 21, 2023

Body shop did a good job repairing a taillight and scratch on my truck this week. More

by F150 Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Les Shanks, Jason Swoish
Jan 23, 2023 -

Ford of Franklin responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 17, 2023

It's hard to improve on the service that was given to Us! From the outside team, greeters, salesman, management team, detail and finance; this group is exceptional. Ayaz, our salesman, offered friendly, kn More

by Hindsr82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayaz Suleiman
Jan 20, 2023 -

Ford of Franklin responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 15, 2023

Explained everything so I understood what needed for. car repair. Kept me informed. Completed in a timely manner. More

by Rfgaffka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Jan 19, 2023 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 25, 2022

Jesse at Franklin TN Ford dealership is the best! He took care of my vehicle and also me! He made sure I was comfortable and offered a shuttle to do any shopping or errands! I have NEVER had customer More

by PMonk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martinez, Chris Eisenhauer, Justin Bailey Bailey
Dec 26, 2022 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 19, 2022

Miguel is the best salesman we’ve ever had. He went above and beyond in taking care of us on our purchase of our new Navigator. We will definitely recommend him to anyone looking to buy a vehic More

by shansmith05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Markus Hartley
Dec 21, 2022 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 17, 2022

Very clean and every employee was very nice. I really liked how everything was explained when I was singing all those papers! More

by Airefs18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simeon Garcia
October 21, 2022

I arrived early for my routine maintenance. I was greeted promptly, signed the authorization for service and enjoyed a complementary cup of coffee. My vehicle was ready to go in an hour followi More

by Rick Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
Oct 25, 2022 -

Ford of Franklin responded

Hi Rick, thank you so much for your positive comments about Ford Lincoln of Franklin! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

September 21, 2022

If you're looking for a new car or truck please take the time to stop by this dealership and ask for Jordan Kelley. He's hands-down the most knowledgeable, professional sales consultant I've ever dealt with More

by jelliott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Ford of Franklin responded

Hi Jelliott, thank you for your kind review; we are happy to pass along your comments to the team here at Ford Lincoln of Franklin! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

September 14, 2022

Everyone I met was so helpful and friendly. Parker Bruen was exceptional. I just came to look and he won me over. The vehicle didn’t have several features I wanted, but he convinced me what a n More

by LTC Darby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker Bruen, Norm, Jerry , and Neil 🌟🌟🌟🌟🌟
Sep 16, 2022 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford Lincoln of Franklin to have earned it. Please let us know if you have any additional questions about the services you received. We're always ready to assist with any concerns you may have. Thank you again for choosing Ford Lincoln of Franklin!

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