Ford of Franklin

Everyone I met was so helpful and friendly. Parker Bruen was exceptional. I just came to look and he won me over. The vehicle didn’t have several features I wanted, but he convinced me what a n Parker Bruen was exceptional. I just came to look and he won me over. The vehicle didn’t have several features I wanted, but he convinced me what a nice vehicle it truly was and I felt lucky you had one I could love that met all my needs. I really liked your dealership. Everyone was great to work with and so helpful!!! I went back the next day to take a title on my trade-in vehicle. He was right there answering more questions and concerns. He showed us more features and hooked up our I-phones to vehicle. He set me up with Ford Pass app. I really enjoyed my experience, but even better I got the vehicle I needed. Norm was so good to me convincing me I needed the Wrap around warranty and working with me to make it happen! I met Neil that’s going to help me get my crossbars installed and very nice. Your dealership ROCKS 🎉🌹❤️! Then I get a call from Lauren congratulating me and offering her assistance! That was very nice! I highly recommend your dealership! KUDOS! More

Very informative and friendly staff. Met me as soon as I drove up, gave me an estimated time the work would be done. The job was done exactly when they said it would be. Met me as soon as I drove up, gave me an estimated time the work would be done. The job was done exactly when they said it would be. More

Taylor is the best,we get approved less than 10 minutes! very friendly,highly motivated for helping with any vehicle. very friendly,highly motivated for helping with any vehicle. More

Miguel is great! ! My first car transaction went smoothly and was a very very nice experience for me. The dealership explained to me everything I want to know plus wou ! My first car transaction went smoothly and was a very very nice experience for me. The dealership explained to me everything I want to know plus would answer my inquiries every now and then if I missed one. Would love to purchase a second car here if I got the funds I need! Recommended!! More

Excellent service, had a lot of help from Lauren when my mkz was having some issues and she made sure they were all resolved. Thank you so much! Will continue to keep this as my go to Dealership mkz was having some issues and she made sure they were all resolved. Thank you so much! Will continue to keep this as my go to Dealership More

GREAT PLACE HAD A GREAT SALESMAN THE VERY COOL DONNIE WILLIAMS AND WHAT A BEAUTIFUL DEALERSHIP AND ALSO THE PRODUCT F150 GOT THE XLT SPORT 4X4 SO MANY OPTIONS YOU WOULD THINK YOU WERE IN A PLATINUM WILLIAMS AND WHAT A BEAUTIFUL DEALERSHIP AND ALSO THE PRODUCT F150 GOT THE XLT SPORT 4X4 SO MANY OPTIONS YOU WOULD THINK YOU WERE IN A PLATINUM WE WILL NEVER BUY ANYWHERE ELSE THANK YOU SO MUCH More

Taylor and everyone at the dealership were absolutely fantastic. I highly recommend them if you’re looking for a car. fantastic. I highly recommend them if you’re looking for a car. More

Miguel and Ford of Franklin were so helpful, there was no hassle or scary car buying experience with them! Highly recommend. hassle or scary car buying experience with them! Highly recommend. More

These guys and gals are incredible! I had an issue with my windshield, right after the warranty ran out and this team has 100% over delivered. I don’t mind paying for the repair aft I had an issue with my windshield, right after the warranty ran out and this team has 100% over delivered. I don’t mind paying for the repair after they took care of the loaner to diagnose the problem in the first place and followed me through this entire process like a concierge… this is real life?!? So, back story.., My wiper was damaging the glass and it I’ve replaced the windshield 3 times already, which was becoming insane on my part and was baffling to all who would listen… no one knew “wth” was happening. With all the frustration on my end, sounding like I’m the first guy to experience something like this, at the end of the day, this Ford Team in Franklin intently listened to my concerns, cared about me as a person and acted quickly to get me a solution. Service here is top notch and Lauren has been amazing to work with. Great hire here folks! She has texted me, called me, held my hand through the entire process and I am almost sure that she would offer apart of her life or a kidney to make sure that I’m satisfied with the experience I’m having. It’s like a dream dealership where their people are actually here listening to the “drunk guy” in the back of the barroom, talking about all his misery in life due to a wiper malfunction on his Navigator… “If only I could figure out how to fix my wiper from scratching my windshield when it goes back and forth like everyone else in the world, I might not have drink this last one to put me over or under tonight…” Well, they did it… and I’m still sober today… they definitely serve the best kind, even to the last and the great news for you and the Williamson County Sheriffs, is that don’t have to go drinkin about it or thankin about it no more! All seriousness… These Ford folks really outdid themselves. Super proud to be Franklin Ford customer today! Thanks again! More