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Ford of Franklin

Franklin, TN

4.8
1,315 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
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1129 Murfreesboro Rd

Franklin, TN

37064

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Showing 1,315 reviews

September 14, 2022

Everyone I met was so helpful and friendly. Parker Bruen was exceptional. I just came to look and he won me over. The vehicle didn’t have several features I wanted, but he convinced me what a n More

by LTC Darby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker Bruen, Norm, Jerry , and Neil 🌟🌟🌟🌟🌟
Sep 16, 2022 -

Ford of Franklin responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford Lincoln of Franklin to have earned it. Please let us know if you have any additional questions about the services you received. We're always ready to assist with any concerns you may have. Thank you again for choosing Ford Lincoln of Franklin!

September 13, 2022

I chose this place to fix collision repairs, they fixed all the exterior/cosmetics fine, but didn't fix half of the repairs. car was super quiet before but, now i hear a lot of highway noise, vibrating noi More

by revi2002n
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Eisenhauer
September 12, 2022

Very informative and friendly staff. Met me as soon as I drove up, gave me an estimated time the work would be done. The job was done exactly when they said it would be. More

by Jayellis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
Sep 14, 2022 -

Ford of Franklin responded

Hi, thank you so much for your feedback about Ford Lincoln of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

August 16, 2022

Taylor is the best,we get approved less than 10 minutes! very friendly,highly motivated for helping with any vehicle. More

by Felipesanchez118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Markus Hartley
Aug 19, 2022 -

Ford of Franklin responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ford Lincoln of Franklin! If you have any further questions, please give us a call. We're always happy to help!

August 12, 2022

Miguel is great! ! My first car transaction went smoothly and was a very very nice experience for me. The dealership explained to me everything I want to know plus wou More

by stellarmayol05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Arredondo
Aug 15, 2022 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 31, 2022

Excellent service, had a lot of help from Lauren when my mkz was having some issues and she made sure they were all resolved. Thank you so much! Will continue to keep this as my go to Dealership More

by Jman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Distephano
Aug 02, 2022 -

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 21, 2022

GREAT PLACE HAD A GREAT SALESMAN THE VERY COOL DONNIE WILLIAMS AND WHAT A BEAUTIFUL DEALERSHIP AND ALSO THE PRODUCT F150 GOT THE XLT SPORT 4X4 SO MANY OPTIONS YOU WOULD THINK YOU WERE IN A PLATINUM More

by mbroussard316
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DONNIE WILLIAMS
Jul 22, 2022 -

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

June 01, 2022

Taylor and everyone at the dealership were absolutely fantastic. I highly recommend them if you’re looking for a car. More

by SteveS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Handsel
Jun 02, 2022 -

Ford of Franklin responded

Hi Steves, thank you for your kind review; we are happy to pass along your comments to the team here at Ford Lincoln of Franklin! Thanks again for the recommendation, and have an amazing day!

June 01, 2022

Miguel and Ford of Franklin were so helpful, there was no hassle or scary car buying experience with them! Highly recommend. More

by afranchak20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Villanueva
Jun 03, 2022 -

Ford of Franklin responded

Hi, we're happy to hear you had such a positive experience with our team! Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

May 25, 2022

These guys and gals are incredible! I had an issue with my windshield, right after the warranty ran out and this team has 100% over delivered. I don’t mind paying for the repair aft More

by Justinklowry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren (In heels), Les Shanks, Chris Eisenhauer, Brad Morgan, Justin Bailey Bailey, Jeff Mitchell, Jason Swoish, Jordan Moore
May 26, 2022 -

Ford of Franklin responded

Justin, First, it’s my pleasure to help!!!! Always here to listen and help the process! Next, you are hysterical!!!!!! I love the reference below!!!! Lol!!!!! I’m always a call or text away!

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