Ford of Franklin

GREAT PLACE HAD A GREAT SALESMAN THE VERY COOL DONNIE WILLIAMS AND WHAT A BEAUTIFUL DEALERSHIP AND ALSO THE PRODUCT F150 GOT THE XLT SPORT 4X4 SO MANY OPTIONS YOU WOULD THINK YOU WERE IN A PLATINUM WILLIAMS AND WHAT A BEAUTIFUL DEALERSHIP AND ALSO THE PRODUCT F150 GOT THE XLT SPORT 4X4 SO MANY OPTIONS YOU WOULD THINK YOU WERE IN A PLATINUM WE WILL NEVER BUY ANYWHERE ELSE THANK YOU SO MUCH More

Taylor and everyone at the dealership were absolutely fantastic. I highly recommend them if you’re looking for a car. fantastic. I highly recommend them if you’re looking for a car. More

Miguel and Ford of Franklin were so helpful, there was no hassle or scary car buying experience with them! Highly recommend. hassle or scary car buying experience with them! Highly recommend. More

These guys and gals are incredible! I had an issue with my windshield, right after the warranty ran out and this team has 100% over delivered. I don’t mind paying for the repair aft I had an issue with my windshield, right after the warranty ran out and this team has 100% over delivered. I don’t mind paying for the repair after they took care of the loaner to diagnose the problem in the first place and followed me through this entire process like a concierge… this is real life?!? So, back story.., My wiper was damaging the glass and it I’ve replaced the windshield 3 times already, which was becoming insane on my part and was baffling to all who would listen… no one knew “wth” was happening. With all the frustration on my end, sounding like I’m the first guy to experience something like this, at the end of the day, this Ford Team in Franklin intently listened to my concerns, cared about me as a person and acted quickly to get me a solution. Service here is top notch and Lauren has been amazing to work with. Great hire here folks! She has texted me, called me, held my hand through the entire process and I am almost sure that she would offer apart of her life or a kidney to make sure that I’m satisfied with the experience I’m having. It’s like a dream dealership where their people are actually here listening to the “drunk guy” in the back of the barroom, talking about all his misery in life due to a wiper malfunction on his Navigator… “If only I could figure out how to fix my wiper from scratching my windshield when it goes back and forth like everyone else in the world, I might not have drink this last one to put me over or under tonight…” Well, they did it… and I’m still sober today… they definitely serve the best kind, even to the last and the great news for you and the Williamson County Sheriffs, is that don’t have to go drinkin about it or thankin about it no more! All seriousness… These Ford folks really outdid themselves. Super proud to be Franklin Ford customer today! Thanks again! More

First time we have use Ford of Franklin. We had used a dealership in Murfreesboro but will never go back. After buying several new vehicles from them they proved they did not care about repe We had used a dealership in Murfreesboro but will never go back. After buying several new vehicles from them they proved they did not care about repeat customers. I will do business with Ford of Franklin . Got appointment on time and they got me out early. More

My second car from this exemplary dealership. Taylor is a fantastic professional. Will be back. Taylor is a fantastic professional. Will be back. More

With how the car industry is today they were awesome in informing me and being easy to get in contact with and when my car finally came in it was a piece of cake! informing me and being easy to get in contact with and when my car finally came in it was a piece of cake! More

The experience went very well and my salesman, Colin Britton, was the nicest person to work with. He was very professional and worked to to make sure I was taken care of and happy with the results. Th Britton, was the nicest person to work with. He was very professional and worked to to make sure I was taken care of and happy with the results. Thanks Colin. More

Had appointment for oil change. An hour after appointment time, car still sitting where I parked when I came in. Wanted oil change only. After over 2 hours after my appointment time An hour after appointment time, car still sitting where I parked when I came in. Wanted oil change only. After over 2 hours after my appointment time, they finally finished my car. I couldn't believe the charges. I was charged for an oil filter and oil, reasonable prices, but then I was also charged $66.47 for labor and another 23.48 for "parts". What parts were used except the oil filter which is already itemized. $66.47 labor charge is outrageous for a 15 minute job. I will never have any dealings with this dealership again. More