Ford of Franklin

Got my daughter a fantastic used car with warranty for a great price! Couldn’t be happier! great price! Couldn’t be happier! More

I made an appointment with the Service department to let them look at my Ford truck at 9am this morning. Appointment made on Monday online and I also called to ask questions about leaving versus sitting in them look at my Ford truck at 9am this morning. Appointment made on Monday online and I also called to ask questions about leaving versus sitting in the lobby and working (remotely) while diagnosis was taking place. I arrived 10 mins early and sat down to be told they need to “keep my vehicle over the weekend and maybe look at it on Monday”. Unacceptable! If I wanted an appt on Monday, I would have made one! Second time in two years I have brought a vehicle here and have left angry. The first time, I waited a whole hour without being talked to and simply drove back home without being noticed. Both times I get an email later that day saying “I missed my appt”. Nope! You missed an opportunity to earn a new customer! Twice! More

I had an appt for an oil change it still took me over 2 1/2 hours. Unacceptable! 1/2 hours. Unacceptable! More

First time visiting dealership for service after making an online appointment. I pulled into the service bay and was shuffled off to another location which made me feel I had gone to the wrong location. T an online appointment. I pulled into the service bay and was shuffled off to another location which made me feel I had gone to the wrong location. The service advisors were very impersonal and not willing to talk with me even after telling them multiple time it was my first visit and I had an appointment. They ignored the fact that I had a scheduled appointment and I had to provide all my information again which I had entered when booking the service appointment. I even received an email telling me I missed my appointment. I request the 10,000 mile service in addition to the works oil change since the Ford recommended services were different than just an oil change. The dealership ignored my request and only provided the services they wanted to. I happened to check my email while waiting on the service to be completed and happened to see that my service had been completed 10 minutes before I checked my email. Once again very impersonal service from the dealership. I will not recommend this service department to anyone. More

Wow! Is the best way to describe my experience with Ford of Franklin. This was the absolute best car buying experience I have ever encountered! First I want to thank Rob Green, Anthony McFarlin, and Ryan Do of Franklin. This was the absolute best car buying experience I have ever encountered! First I want to thank Rob Green, Anthony McFarlin, and Ryan Doughty. They are true professionals, who were courteous and interactive and went to bat to get me the best deal possible! Anthony McFarlin and Rob were incredibly helpful from my first interaction, online to the phone calls that followed. This was a remote purchase for me as I live in southern Alabama. That however, was not an issue for this amazing team at Ford of Franklin. As Anthony drove five hours to deliver my amazing 2022 Ford F-150 and then turn around and drove my trade in back to Franklin, Tennessee. I can't thank this amazing team enough for getting me into my amazing F-150. I also appreciate the fact that they did not insult me being trying to low ball my trade in I got an instant good offer and the rest was easy. I came into this deal with a pre-approved loan however, Ryan Doughty worked his magic and beat my pre-approved rate from my bank. He didn't just barely beat my rate. He knocked it out of the park with the rate he got me. I would highly recommend Ford of Franklin to anyone. If I could I would rate them with more than five stars. More

I ordered a Bronco day one when they reservation system opened, and knew there would be a significant wait. The team at Ford of Franklin was exceptional at every stage. My direct contacts and those I would opened, and knew there would be a significant wait. The team at Ford of Franklin was exceptional at every stage. My direct contacts and those I would like to personally thank are Taylor, Lauren, and Hylin. I could not praise those three enough. Would recommend anyone to this dealership. More

Routine maintenance inspection and service was completed professionally and efficiently. Dealer associate, Anthony Vicari, was personable, well informed, and took sufficient time to carefully explain the s professionally and efficiently. Dealer associate, Anthony Vicari, was personable, well informed, and took sufficient time to carefully explain the service performed and what would be needed in the future. More

Tanner was great to work with and very friendly/polite Why, I have nothing else to say Why, I have nothing else to say More

Good people to buy a car from. Transaction was very pleasant with no pressure on upsells. I highly recommend Ford of Franklin. pleasant with no pressure on upsells. I highly recommend Ford of Franklin. More

Everyone I worked with was great. Our deal was a little complicated as we were titling our car in Ohio and my wife was not present to sign the initial paperwork. Everyone went out of their way to get thin complicated as we were titling our car in Ohio and my wife was not present to sign the initial paperwork. Everyone went out of their way to get things done so we could title the car in Ohio in the limited time we had. Thanks More