Ford of Franklin

Taylor was great to work with and the experience at Ford Franklin was one of the best. Deal went super smooth and I was out in a reasonable time. Highly recommended Ford dealer! Franklin was one of the best. Deal went super smooth and I was out in a reasonable time. Highly recommended Ford dealer! More

Great staff - knowledgeable and pleasant! The process didn't take that long and they worked hard to accommodate our requests and pricepoint. didn't take that long and they worked hard to accommodate our requests and pricepoint. More

Bought a used truck from Randy recently. Awesome experience. Quickest I’ve ever gotten in and out of a dealership when buying a vehicle. Randy was fantastic to work with. Zero pressure, answered all experience. Quickest I’ve ever gotten in and out of a dealership when buying a vehicle. Randy was fantastic to work with. Zero pressure, answered all questions honestly, very personable, and made the experience great for my wife and I both. Will definitely share his contact to others. More

This Dealership had my appointment info containing what work I needed done. One of the things was a battery. They did not have a battery f or my car and I had t o wait about 2 hours for one to be deliver work I needed done. One of the things was a battery. They did not have a battery f or my car and I had t o wait about 2 hours for one to be delivered. The first purposed price of labor for oil change, battery and windshield wipers was $80 +. The total for these three services was in access of $400.00. When I expressed my displeasure, the price was dropped to $300+. There was no car wash (I NEVER have my oil changed (second vehicle) at the GMC dealership no other service- without them including a car wash. The man at the service desk was extremely helpful in asking about costs of this visit. More

I was visiting from Michigan, on an unplanned/emergency trip and was in need of an oil change on my 2020 Escape, before returning to MI. Through a recommendation from my sister who has purchased a vehicle trip and was in need of an oil change on my 2020 Escape, before returning to MI. Through a recommendation from my sister who has purchased a vehicle through Ford Lincoln of Franklin, has had nothing but positive experiences with the service department at this dealership and raves about the service she receives there, I made an appointment for the much needed oil change. Service was prompt, timely, efficient and the service team very cordial, with George providing unprompted service updates to me along the way. Should I be in need of service for my Ford vehicle on any of my future trips to TN, I will not hesitate to call on this service team again. Thank you for the excellent customer service ! More

I truly dread car dealerships and the purchasing experiences I have had in the past. Taylor and the crew at Ford of Franklin truly made my experience both memorable and positive, a truly enjoyable e experiences I have had in the past. Taylor and the crew at Ford of Franklin truly made my experience both memorable and positive, a truly enjoyable experience. I would not hesitate to refer, recommend and re-purchase from Mr. Handsel or the dealership. All around a truly enjoyable experience with good people. More

Nice dealership, took care of me as soon as I arrived. More

The dealership was nice and clean. The process was very efficient and easy. Brandon was awesome, genuine and pleasant to work with as was all of the staff. Thanks. efficient and easy. Brandon was awesome, genuine and pleasant to work with as was all of the staff. Thanks. More

This review is on behalf of Markus Hartley. My wife and I have purchased four Lincoln’s from Markus. I have always been a satisfied customer. Markus is very knowledgeable on the automobiles Ford Lin I have purchased four Lincoln’s from Markus. I have always been a satisfied customer. Markus is very knowledgeable on the automobiles Ford Lincoln of Franklin sells and strives to make the car buying experience enjoyable. I feel that he respects his customers enough that he will work with them to reach a fair price. I would also like to note that he asked questions to ensure his customers are getting the automobile best suited for them. He has always been available to answer questions and help with automotive needs. This is a quality that makes the Franklin Dealership stand out among others and creates return customers. He and this dealership are the best! D. Douglas More

He was very friendly and helpful. even though he had to stay a couple hours past his work time, he was still very friendly and nice the whole time. stay a couple hours past his work time, he was still very friendly and nice the whole time. More