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Ford of Franklin
Franklin, TN
1,310 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,310 reviews
June 24, 2021
The whole process was very streamlined and the dealership was up front about costs. I knew from the very beginning what the final price was going to be. The staff was very friendly and helpful. They answere was up front about costs. I knew from the very beginning what the final price was going to be. The staff was very friendly and helpful. They answered any question I had with speedball accuracy. Good experience all around. Highly recommend. More
by Dustin
Employees Worked With
Charles Taylor
June 18, 2021
Franklin Ford has been a pleasure to deal with. Thank you service team! Always doing their best to serve their customers needs. Hopefully, everyone gets the kind service we have received from them. service team! Always doing their best to serve their customers needs. Hopefully, everyone gets the kind service we have received from them. More
by Espressopaleo
Employees Worked With
Krista Way, Alexis Grassi, Chris Eisenhauer, Justin Bailey Bailey
June 12, 2021
Do not ever go to this dealership. We brought our car in for 2 recall items. It took a week to get an appointment and they took 3 full days past the promised completion of what was a four-hour repair (as s for 2 recall items. It took a week to get an appointment and they took 3 full days past the promised completion of what was a four-hour repair (as shown on the recall notice from the Ford website). Charles was our contact: Unresponsive liar, unprofessional, rude, abrasive and suffering from little man disease - calling this guy a “service” writer is a bad joke. His ineffectual and dismissive supervisor Justin was ineffective, condescending and quite useless. Nobody picks up a phone there and they scattered like roaches when we were finally able to pick up our vehicle. Use these people at your own risk. More
by R Showers
Employees Worked With
Charles, Justin Bailey Bailey
May 26, 2021
My husband and I had a great experience working with Stephen. He made the car buying process easy and stress free for us. I would definitely recommend him to anyone! Stephen. He made the car buying process easy and stress free for us. I would definitely recommend him to anyone! More
by Amanda Dillon
Employees Worked With
Stephen Farrar
May 25, 2021
Excellent customer service f150 needed a follow up warranty check which was provided at no charge I arrived early for my appointment and was finished and leaving the dealership within 10 minutes—and warranty check which was provided at no charge I arrived early for my appointment and was finished and leaving the dealership within 10 minutes—and the service manager recommended several lunch locations for us in Franklin I will be back More
by tensen107
Employees Worked With
Justin Bailey Bailey
May 24, 2021
I had a fantastic experience working with Stephen at Ford Lincoln of Franklin! I would absolutely recommend him if you’re in the market for a new vehicle! Lincoln of Franklin! I would absolutely recommend him if you’re in the market for a new vehicle! More
by David.g.baron
Employees Worked With
Stephen Farrar
May 17, 2021
Great customer service by Chris Simpson at Ford Lincoln of Franklin in TN. Chris diagnosed my issue quickly. He got to work early which helped protect my vehicle from further rain damage. of Franklin in TN. Chris diagnosed my issue quickly. He got to work early which helped protect my vehicle from further rain damage. More
by Darrell Duncan
Employees Worked With
Chris Simpson
May 11, 2021
Professional, welcoming (my first service appointment in Tennessee.) Service was prompt, service rep informative, patient, efficient / kept me apprised of timing during appt., organized. Thanks! Tennessee.) Service was prompt, service rep informative, patient, efficient / kept me apprised of timing during appt., organized. Thanks! More
by Gailpollard65
Employees Worked With
Allen - in Ford Service Dept.
May 05, 2021
Miguel and Nia were very helpful, informative, friendly and efficient. It was a great experience and the team was very welcoming. I would definitely recommend. and efficient. It was a great experience and the team was very welcoming. I would definitely recommend. More
by wawarox007
Employees Worked With
Miguel
