Ford of Franklin

We had a great experience here! Sam Harrington and the rest of the team were top notch and made sure we were happy both while purchasing and after the sale! I highly recommend this dealership!! rest of the team were top notch and made sure we were happy both while purchasing and after the sale! I highly recommend this dealership!! More

Completing my car in a rather timely manner despite an overnight fire destroying their air compressors. Tanner listened to my concerns about waiting on the oil change and driving the vehicle out of town. overnight fire destroying their air compressors. Tanner listened to my concerns about waiting on the oil change and driving the vehicle out of town. He was quick to find out information and assist me with moving forward with getting the car service done. Tanner was very friendly and a great communicator. More

UPDATE: The GM rectified the situation and did what was right to make sure my Raptor was taken care of. I dropped it off and they repaired it within a few days. Thank you for providing excellent customer s right to make sure my Raptor was taken care of. I dropped it off and they repaired it within a few days. Thank you for providing excellent customer service! I purchased a 2018 Ford Raptor for $68,000 along with the Platinum warranty from your dealership 5 months ago. Your sales associated Ray Taylor assured me that if I purchased your additional warranty that if anything broke on the vehicle, your dealership would absolutely cover anything and everything with the vehicle, no exceptions. Now the sunroof will not open and there is water leaking on the driver seat floor, out of nowhere (ie, this happened on its own; no accident or inflicted damage). I took my Raptor to your service center feeling confident that everything would be repaired because of the extra money I spent on your warranty. Now the service center is telling me I have to pay out of pocket for the repair because the additional Platinum warranty I purchased will not cover it. Your sales associate lied to me about the warranty coverage. I am asking you to please repair my vehicle as your sales associate promised me that if anything broke on my $68,000 car, you would cover it. Please help me resolve this situation. I will happily edit this post once my situation has been resolved. Thank you. More

Stephen was by far the best sales man I’ve ever had and my experience was the best. He made it super easy for me to decide and did not rush me at all. Really made my decision easy enough that I got done wi my experience was the best. He made it super easy for me to decide and did not rush me at all. Really made my decision easy enough that I got done within a couple hours. Thanks again! More

They were able to handle my drop in service without an appointment. It was a pleasant visit. I will use them again in the future appointment. It was a pleasant visit. I will use them again in the future More

Best car buying experience ever .. we bought the car after driving up from Cullman, al . Taylor is a pro and he made this the best car buying experience every and the car was a great deal on price as we after driving up from Cullman, al . Taylor is a pro and he made this the best car buying experience every and the car was a great deal on price as well ! More

Amazing is what comes to mind when I think of Franklin Ford. I found the 2018 GMC Sierra Denali I wanted on line and called and got connected with Stephen in sales. He verified that the truck was still th Ford. I found the 2018 GMC Sierra Denali I wanted on line and called and got connected with Stephen in sales. He verified that the truck was still there and pulled the keys until I arrived to see the truck. From the time I showed up and test drove it to the time I walked out the door with my new keys was less than two hours. Stephen handled all the paperwork and I was back to see Brad in Finance and we were out the door. It was a wonderful experience and did I mention the Life time warranty. That in itself is with buying from Franklin Ford. Thank y’all so much and will refer people and will buy again. More

I had the best experience here! They found me the perfect car! I got everything I could have wanted! 100 percent would recommend to anyone! car! I got everything I could have wanted! 100 percent would recommend to anyone! More

Great experience, fast and fair. Would highly recommend. We found the car online and call, we made a deal and was out the door in less than 2 hours We found the car online and call, we made a deal and was out the door in less than 2 hours More