Back

Ford of Franklin

Franklin, TN

4.8
1,309 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin: 1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned 2.Largest Ford dealer in the Memphis region 3.3-day used car return policy 4.Top dollar for your trade even if you don’t buy a vehicle from us 5.Complimentary CarFax vehicle history report 6.Roadside Assistance
Contact Dealership

1129 Murfreesboro Rd

Franklin, TN

37064

Directions

By Type

Showing 1,309 reviews

February 18, 2021

Both Jordan & Carlos where equally professional and knowledgeable about the 2020 Aviator we purchased. Not being the most techno savvy buyers, both took the time and effort, addressing how to operate t More

by t.rozuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos D. 5 Star
Feb 19, 2021 -

Ford of Franklin responded

Hi, we're glad to hear our staff took such great care of you! Here at Ford Lincoln of Franklin we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

February 18, 2021

I found the Lincoln Corsair that was the exact model, color and features I was looking for at this dealership. I am out of state. They were great to work with both in person and over the phone More

by JRoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Morgan, Jordan Moore
Feb 18, 2021 -

Ford of Franklin responded

Hi, thank you so much for your feedback about Ford Lincoln of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

February 17, 2021

Had an excellent experience. Simeon Garcia and Mia Smith were very courteous and helpful. They gave my wife and I time to look over the vehicle and were more than happy to answer any questions that we had. More

by gene849
Recommend Dealer
Yes
Employees Worked With
Someone Garcia, Mia Smith, Ray Taylor
Feb 18, 2021 -

Ford of Franklin responded

Hi, thank you so much for your feedback about Ford Lincoln of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!. Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Ford Lincoln of Franklin!

February 17, 2021

Easy experience for me, Taylor worked with me quite a bit to figure out which route was the best for what I needed and wanted. More

by bn1502
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Handsel , Ray Taylor
Feb 18, 2021 -

Ford of Franklin responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford Lincoln of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. Take care!

February 11, 2021

We had a great experience buying our new Explorer here. Austin provided service beyond all expectations! Most importantly, the purchase of our new vehicle was competitively priced with other places we were More

by d2ec
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Wasyliw
Feb 13, 2021 -

Ford of Franklin responded

Hello, thank you so much for your kind words about your experience here at Ford Lincoln of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed. Feel free to reach out to us if you need anything. Have a wonderful day.

February 08, 2021

Tanner was great to work with. Fast and efficient service! Appointment was scheduled in advance and service was on time. Will definitely return for any future service needs. More

by djprovo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanner, Chris Eisenhauer
Feb 09, 2021 -

Ford of Franklin responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 06, 2021

I had a great experience with Stephen! I lost my car in a flood last week and it’s honestly a miracle I found another car that I loved in such a short amount of time. Stephen did everything in his power to k More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Farrar
Feb 09, 2021 -

Ford of Franklin responded

Jack, we're thrilled to hear about your wonderful experience with us. Here at Ford Lincoln of Franklin we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

February 04, 2021

Great service and above beyond to get my vehicle fixed quickly. And when I received it back it was better condition than how they received it. Can’t brag on them enough. More

by nsrussell80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Eisenhauer
Feb 05, 2021 -

Ford of Franklin responded

Hello, thank you so much for your feedback about Ford Lincoln of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

February 04, 2021

Tanner provided excellent costumer service. All questions about my truck maintenance were answered and I left extremely satisfied. I look forward to bringing my truck back to Ford of Franklin and working wit More

by rhiggin6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanner Cormier
Feb 05, 2021 -

Ford of Franklin responded

Here at Ford Lincoln of Franklin, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

February 03, 2021

Shady, Refuse to give me the $750 internet discount because I didn't present before test drive. Tried to charge me for included doc fee. More

by Mayhem
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garrett Mayfield, Ray Taylor
...
42
...