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Ford of Franklin
Franklin, TN
1,309 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,309 reviews
January 31, 2021
The staff was friendly and fast! I would come here anytime I’m in the area. Top notch and excellent service! Thank you for being so kind and so helpful! anytime I’m in the area. Top notch and excellent service! Thank you for being so kind and so helpful! More
by Jessbsocial
Employees Worked With
Not sure his name
January 29, 2021
Surprisingly excellent customer service from Chris C. Went out of his way to make the experience smooth. Only reason not 5 stars is that the automated appointment scheduling service sent me an email wi Went out of his way to make the experience smooth. Only reason not 5 stars is that the automated appointment scheduling service sent me an email with a different time than what was agreed upon. Fortunately, Chris was accommodating to the discrepancy. More
by Focus16
Employees Worked With
Chris Craig
January 29, 2021
This is my favorite dealership by far!!They go the extra This is my favorite dealership by far!! They go the extra mile to make sure you’re taken care of. From sales to service, I’ve been extremely satisfie This is my favorite dealership by far!! They go the extra mile to make sure you’re taken care of. From sales to service, I’ve been extremely satisfied. More
by hollyannroth
Employees Worked With
Markus Hartley
January 28, 2021
Stephen was the man when it came to me and my husband finding a car. He responded quickly and sent me pictures of the car so I could see more of the car than what was offered online. It was the first and finding a car. He responded quickly and sent me pictures of the car so I could see more of the car than what was offered online. It was the first and only car we looked at... Couldn’t recommend him more!! More
by Mekenna.smith
Employees Worked With
Stephen Farrar
January 27, 2021
Marie efficient, courtesy, had me out in few minutes. Explained process, verified they had replacement parts for recall. Had loaner when I needed it. Returned my car washed. Explained process, verified they had replacement parts for recall. Had loaner when I needed it. Returned my car washed. More
by Coco
Employees Worked With
Marie Blank
January 27, 2021
I took my 2013 F-150 to the dealer for recall work. The required repairs were made and I received a call when my truck was ready. Quick and easy! required repairs were made and I received a call when my truck was ready. Quick and easy! More
by roxienc50
Employees Worked With
Chris Eisenhauer
January 27, 2021
I had my 2019 Ranger pickup survived last week and was extremely pleased with how things went. My service tech Glenn Hoffmann kept me informed as to status of all work being done. I will be returning to F extremely pleased with how things went. My service tech Glenn Hoffmann kept me informed as to status of all work being done. I will be returning to Ford Lincoln of Franklin for all my future services. More
by JimG
Employees Worked With
Glenn Hoffmann, Chris Eisenhauer
