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Ford of Franklin
Franklin, TN
1,309 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,309 reviews
January 22, 2021
I bought my car and have had all my work done at Ford Lincoln of Franklin dealership. I am always treated with respect and I trust that all the work they do for me is needed and in the best interest of Lincoln of Franklin dealership. I am always treated with respect and I trust that all the work they do for me is needed and in the best interest of keeping my Ford in tip top shape. More
by lindypin2you
Employees Worked With
Chris Eisenhauer
January 22, 2021
Nicest most service focused dealer I’ve ever been to. I was on a trip and they got me in immediately knowing I was in a jam. These guys are outstanding. was on a trip and they got me in immediately knowing I was in a jam. These guys are outstanding. More
by Wmjepete
Employees Worked With
Charles
January 21, 2021
We cannot thank you enough for taking such good care of us. Having someone pick up and return the car after service was complete was so helpful. us. Having someone pick up and return the car after service was complete was so helpful. More
by Kathy s
Employees Worked With
Krista Way, Alexis Grassi, Chris Eisenhauer, Justin Bailey Bailey
January 21, 2021
The service staff was friendly, informative and fast. They answered my questions and the service I received was excellent. I will continue to bring my car in for service. They answered my questions and the service I received was excellent. I will continue to bring my car in for service. More
by DD
Employees Worked With
Justin Bailey Bailey
January 21, 2021
Waited 7+hours in a cold waiting room and my problem still weren’t fixed. 5+ hours were with no one checking on me. Was ask to bring back on days I couldn’t do because of my schedule at school and no of still weren’t fixed. 5+ hours were with no one checking on me. Was ask to bring back on days I couldn’t do because of my schedule at school and no offer of a loaner car. More
by Debbygann801
Employees Worked With
Hunter
January 21, 2021
Good service and very easy to deal with as well as quite informative. Vehicle was ready when they said and did have to wait. Service completed as expected informative. Vehicle was ready when they said and did have to wait. Service completed as expected More
by Gene
Employees Worked With
Chris Eisenhauer
January 21, 2021
Had both my Ford vehicles recently serviced. Outstanding professional experience. Glenn was super great and addressed all my concerns. Highly recommended. Ask for a Glenn professional experience. Glenn was super great and addressed all my concerns. Highly recommended. Ask for a Glenn More
by Rox638
Employees Worked With
Glenn Hoffman
January 21, 2021
Ford Lincoln of Franklin quickly diagnosed the issue with my 2017 F-150 King Ranch 4x4. The repair was done in a day and was covered by the powertrain warranty. They even washed my truck when they finish my 2017 F-150 King Ranch 4x4. The repair was done in a day and was covered by the powertrain warranty. They even washed my truck when they finished and it looked great. More
by John O
Employees Worked With
Daniel Liese
January 21, 2021
I worked with Charles in the service department and he has been more than helpful. I have confidence when I talk to him that I'll be taken care of. has been more than helpful. I have confidence when I talk to him that I'll be taken care of. More
by jake
Employees Worked With
Charles Moores
January 21, 2021
Incredible service. Mitch cares about his customers. He maintains great communication and is committed to excellent customer service. He clearly takes pride in the value the service department delivers to maintains great communication and is committed to excellent customer service. He clearly takes pride in the value the service department delivers to customers. More
by debbie
Employees Worked With
Mitch, Austin Wasyliw
