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Ford of Franklin
Franklin, TN
1,309 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,309 reviews
December 10, 2020
Fantastic service that I will recommend to everyone I know. Couldn’t be happier with my 2020 Nautilus! They all went above and beyond; felt like family :) know. Couldn’t be happier with my 2020 Nautilus! They all went above and beyond; felt like family :) More
by christy_schu
December 09, 2020
Very accommodating and helpful. I appreciated the prompt service of our salesman. Steven did a great job fulfilling our wish list and negotiating the price. service of our salesman. Steven did a great job fulfilling our wish list and negotiating the price. More
by tonyetheridge
Employees Worked With
Stephen Farrar
December 07, 2020
Tanner has always been a huge help in service. We refuse to go to any other Ford In our area and would prefer to go to Franklin to see Tanner versus any other dealer. He does a fantastic job and wouldn’t tr to go to any other Ford In our area and would prefer to go to Franklin to see Tanner versus any other dealer. He does a fantastic job and wouldn’t trust anyone else. More
by Sierra
Employees Worked With
Tanner Cormier
December 03, 2020
The team at Ford Lincoln of Franklin did a really great job of getting us into a new vehicle. We had been to a few other dealerships beforehand and we felt pushed into buying a car we didn't want. There wa job of getting us into a new vehicle. We had been to a few other dealerships beforehand and we felt pushed into buying a car we didn't want. There was zero pressure from the team at Ford Lincoln. They were friendly and made us feel completely comfortable with the decision to buy from them. I would recommend them to anyone. More
by John
Employees Worked With
Stephen Farrar
November 25, 2020
Great service from Stephen! Really enjoying his professional and attentiveness. He followed through with answers and helped make a great buying experience. Would recommend anyone working with him professional and attentiveness. He followed through with answers and helped make a great buying experience. Would recommend anyone working with him! More
by Weber
Employees Worked With
Stephen Farrar
November 25, 2020
Salesman Caleb Smart was absolutely great to work with. He listened to what I wanted and made sure that is what I got. He didn't use the high pressure tactics commonly used by salesman and I appreciated th He listened to what I wanted and made sure that is what I got. He didn't use the high pressure tactics commonly used by salesman and I appreciated that. Everyone at the dealership made the purchase as smooth and stress free as I could hope for. More
by Joshhill
Employees Worked With
Caleb Smart
November 08, 2020
George was courteous throughout the whole experience. He kept informed on the status and ensured that when they found worn front break pads that I understood the cost and introduced me to the service tech f kept informed on the status and ensured that when they found worn front break pads that I understood the cost and introduced me to the service tech for details. More
by Buckeye9900
Employees Worked With
George
November 07, 2020
Thank you for always being so kind and helpful when I bring my vehicles in for servicing. Receiving excellent customer service is a big deal to me. bring my vehicles in for servicing. Receiving excellent customer service is a big deal to me. More
by Kferagen
Employees Worked With
Glenn, Chris Eisenhauer
November 03, 2020
Went for an oil change and George was extremely helpful. He answered all my questions and was very friendly. Got in and out in a timely manner and was treated like a friend. Johnny Clary He answered all my questions and was very friendly. Got in and out in a timely manner and was treated like a friend. Johnny Clary More
by Crappieman4462
Employees Worked With
George in the service dept.
November 02, 2020
Stephen Farrar assisted me in purchasing my first car! He really did a wonderful job by walking me through the process and made sure everything I was signing. He has checked in multiple times to make sure I really did a wonderful job by walking me through the process and made sure everything I was signing. He has checked in multiple times to make sure I loved my car! Highly recommend. More
by adehosea
Employees Worked With
Stephen Farrar
